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Got my manual today, take a look!

 
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Got my manual today, take a look! - 5/14/2021 7:09:25 PM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline 		I waited for many weeks, thanks UK.




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RE: Got my manual today, take a look! - 5/14/2021 7:11:40 PM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline 		Another view.




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RE: Got my manual today, take a look! - 5/14/2021 7:16:49 PM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline 		And the final.




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RE: Got my manual today, take a look! - 5/14/2021 8:38:21 PM   
Arthurius

 

Posts: 48
Joined: 5/7/2019
Status: offline 		OMG

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RE: Got my manual today, take a look! - 5/14/2021 9:24:12 PM   
Bamilus


Posts: 973
Joined: 4/30/2010
From: The Old Northwest
Status: offline 		Biggest images Ive ever seen on this forum lol. Even on a huge monitor I had to reduce to 30% just to see

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RE: Got my manual today, take a look! - 5/14/2021 9:26:28 PM   
gekkoguy35

 

Posts: 100
Joined: 2/29/2008
From: Nashville, TN
Status: offline 		Ugh, that really sucks

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RE: Got my manual today, take a look! - 5/14/2021 9:41:33 PM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline
quote:

ORIGINAL: Bamilus

Biggest images Ive ever seen on this forum lol. Even on a huge monitor I had to reduce to 30% just to see


Yeah I know, I’m sorry for that. I worked on them and they were smaller on my pc, but you can’t preview images here. After I posted I thought “oh no!”

I was hoping my book would get here for the weekend... it did. Still have not heard from customer support. It looks like it got crunched in a sorting machine sideways. It happened before it left the UK, and they wrapped it with bubble wrap and knew it was badly damaged. Why did they not send it back to Slitherine?!

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Post #: 7
RE: Got my manual today, take a look! - 5/14/2021 9:45:03 PM   
Bamilus


Posts: 973
Joined: 4/30/2010
From: The Old Northwest
Status: offline 		But on topic, yea that's terrible and I've heard/seen similar stories from other people but yours are the worst. I don't believe I chose Royal Mail but the other option, but the packaging was basically completely ripped off by the time it landed on my doorstep and thankfully the bubblewrap protected it from any noticeable dings. You should definitely get another manual free of charge, though, that's unacceptable.

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RE: Got my manual today, take a look! - 5/14/2021 9:54:22 PM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline 		You were surely fortunate the book was undamaged. I don’t feel like waiting several more weeks for it again. I saw that the next shipment won’t arrive for shipping until the end of May! Then another 5-20 days for shipping. No thanks, I’m moving on.

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Post #: 9
RE: Got my manual today, take a look! - 5/14/2021 11:49:20 PM   
tm1


Posts: 691
Joined: 5/15/2013
From: Central Coast NSW Australia
Status: offline 		This does not bode well for me I got a email on the 30th April saying my book / game has been sent out and I went through royal mail and I live in Australia.

God knows how it will look when it finally gets here because its the 15th May today and I still don't have it.

The email said 5 - 20 days, I have a bad feeling about this.

< Message edited by tm1 -- 5/15/2021 12:13:34 AM >

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Post #: 10
RE: Got my manual today, take a look! - 5/15/2021 12:03:10 AM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline 		Mine said 5-20 days too. I hope you get it in good condition, and soon!

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RE: Got my manual today, take a look! - 5/15/2021 12:13:59 AM   
Zemke


Posts: 642
Joined: 1/14/2003
From: Oklahoma
Status: offline 		The issue is the book is NOT packaged in a box, but shipped a soft padded envelop type thing, and is not up to the shipping demands, particularly trans-Atlantic. My manual was also a little roughed up. Why it was not shipped in a box like a box you would expect if you ordered from say Amazon is beyond me, other than $$$, and I would have GLADLY paid the little bit extra to protect my manual if given the option.

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RE: Got my manual today, take a look! - 5/15/2021 12:31:04 AM   
tm1


Posts: 691
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From: Central Coast NSW Australia
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quote:

ORIGINAL: Zemke

The issue is the book is NOT packaged in a box, but shipped a soft padded envelop type thing, and is not up to the shipping demands, particularly trans-Atlantic. My manual was also a little roughed up. Why it was not shipped in a box like a box you would expect if you ordered from say Amazon is beyond me, other than $$$, and I would have GLADLY paid the little bit extra to protect my manual if given the option.


Your kidding they have sent a over seas package in a envelope, that is a joke considering the money its costing to get it shipped out.

Well i certainly dont see much hope of it coming in good condition.

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Post #: 13
RE: Got my manual today, take a look! - 5/15/2021 1:04:09 AM   
Zemke


Posts: 642
Joined: 1/14/2003
From: Oklahoma
Status: offline 		Sorry to be the bearer of bad news. Who knows what the thing will look like by the time it gets to Australia.

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RE: Got my manual today, take a look! - 5/15/2021 11:25:35 AM   
geforth


Posts: 115
Joined: 6/5/2020
From: Germany
Status: offline 		You should definitely contact the matrix/slitherine support. royal mail packages are covered up to 50 pounds. :-)

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RE: Got my manual today, take a look! - 5/15/2021 4:08:53 PM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline
quote:

ORIGINAL: geforth

You should definitely contact the matrix/slitherine support. royal mail packages are covered up to 50 pounds. :-)


I did yesterday and still no answer.

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Post #: 16
RE: Got my manual today, take a look! - 5/15/2021 4:10:10 PM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline 		My iPad posted twice, sorry.

< Message edited by LarryP -- 5/15/2021 4:11:28 PM >

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RE: Got my manual today, take a look! - 5/15/2021 5:13:49 PM   
Bamilus


Posts: 973
Joined: 4/30/2010
From: The Old Northwest
Status: offline
quote:

ORIGINAL: Zemke

Sorry to be the bearer of bad news. Who knows what the thing will look like by the time it gets to Australia.


Considering it looks like every package they throw from about 100 feet above into a shipping container, probably not good.

< Message edited by Bamilus -- 5/15/2021 5:31:06 PM >

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RE: Got my manual today, take a look! - 5/15/2021 7:26:05 PM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline
quote:

ORIGINAL: Bamilus

quote:

ORIGINAL: Zemke

Sorry to be the bearer of bad news. Who knows what the thing will look like by the time it gets to Australia.


Considering it looks like every package they throw from about 100 feet above into a shipping container, probably not good.


That's a pretty good description of how my book looks. It was NOT in a box, and coming from so far away it should have been. It cost plenty for shipping too. If the rest of physical shipments come from the UK, I'm done with them. And I think I know the answer to that.

I don't want to get too negative here, as there are some very good things about Slitherine that I highly appreciate. They have the best tooltips of any dev I have ever seen, and I am a tooltip lover. Not too fond of their shipping though...

< Message edited by LarryP -- 5/15/2021 7:30:51 PM >

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RE: Got my manual today, take a look! - 5/15/2021 7:57:21 PM   
Bamilus


Posts: 973
Joined: 4/30/2010
From: The Old Northwest
Status: offline 		Yea I think its more than fair to say given the price of the manual + shipping they should've used a cardboard box that would've cost $1-$2 per in bulk. If they want to up charge for it then that's fine, too. But an envelope over these distances is not acceptable.

< Message edited by Bamilus -- 5/15/2021 8:01:42 PM >

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RE: Got my manual today, take a look! - 5/15/2021 8:09:57 PM   
TheFerret

 

Posts: 64
Joined: 3/9/2021
Status: offline 		Don't worry, the shipping companies would find a way to damage it in a box, too. I used to work in the parts department of a BMW dealership in Arizona. Sometimes we'd have to get parts rush shipped via Fedex from Germany. I'd say a solid 10% of those parts arrived damaged - and BMW does not skimp on packaging for its parts, they use the nicest heavy-duty cardboard boxes I've ever seen, with plenty of packaging material inside. And every time, the same song-and-dance routine happened - Fedex: "it was in good condition when we delivered it, you must have damaged it." Us: "no, there were literally holes in the box when you delivered it." Fedex: "our records don't show any damage, so we'll have to investigate before we can pay an insurance claim." Eventually we had to have one of us stand around with a camera while the Fedex truck was unloading. Which didn't actually help; they started saying they'd received the packages damaged instead.

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Post #: 21
RE: Got my manual today, take a look! - 5/15/2021 8:21:48 PM   
Bamilus


Posts: 973
Joined: 4/30/2010
From: The Old Northwest
Status: offline 		Sure but it'd at least have a better shot than an envelope.

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RE: Got my manual today, take a look! - 5/15/2021 10:04:54 PM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline
quote:

ORIGINAL: Bamilus

Sure but it'd at least have a better shot than an envelope.


Yeah. So what's the other choice, don't use a box and keep using flimsy bubble wrap in an envelope? That's how mine came. The odds have to be better with a box, even though firms like FedEx are frigging liars. FedEx used to be pretty good, they suck now here in my city. UPS now literally throws our boxes over the front gate now. The best lately has actually been the USPS, which has changed for the better. They are the ones that lovingly laid my book right at our front door. They saw it had been trashed.

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Post #: 23
RE: Got my manual today, take a look! - 5/16/2021 1:08:43 AM   
NavalNewZ


Posts: 118
Joined: 8/19/2009
From: New Zealand
Status: offline 		Received my copy here in New Zealand 2 weeks ago. The exterior was ripped and full of black marks. BUT, the book itself is in pristine condition. The reason being that it had two layers of bubble wrap. I have received hundreds of books from other countries over the years, and bubble wrap has always been the saviour, regardless of the external condition.

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RE: Got my manual today, take a look! - 5/16/2021 1:09:54 AM   
NavalNewZ


Posts: 118
Joined: 8/19/2009
From: New Zealand
Status: offline 		.

< Message edited by NavalNewZ -- 5/16/2021 1:29:17 AM >

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..there seems to be something wrong with our bloody ships today

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RE: Got my manual today, take a look! - 5/16/2021 7:08:35 PM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline 		The best shipped to us has been bubble wrap in a tight fitting box with no room to slide around. Seldom has there been an item ruined, unless it's glass.

Update: We just got a Sunday delivery from Amazon and I watched her enter the gate (50' from our front door, 15' from street) and dropped the package, then took a picture of it. So we go online and read the delivery statement and it says the package was delivered at the front door. Wow. Must be the norm now to be a liar.

< Message edited by LarryP -- 5/16/2021 7:52:22 PM >

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Post #: 26
My book arrived damaged - 5/16/2021 9:12:24 PM   
chrisdrost

 

Posts: 9
Joined: 5/1/2010
From: United States
Status: offline 		My book arrived damaged. It was shipped in a cheap envelop and thin bubble wrap. It should have been shipped in a box. I contacted Support including pictures but they never replied. Impressive game but a waste of my money for the book. I would like a refund for the book. If Support can't be bothered with responding I will contact the bank to reverse the charge.

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Post #: 27
RE: My book arrived damaged - 5/17/2021 6:04:47 AM   
colberki

 

Posts: 201
Joined: 6/16/2007
Status: offline 		My manual arrived in Kuala Lumpur in good condition. Same bubble wrap.

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Post #: 28
RE: My book arrived damaged - 5/17/2021 1:24:13 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi folks,

If your manual was damaged, please contact us directly - posts here won't help, but we can help if you contact us directly. support@matrixgames.com

If you don't get a reply, please let me know at erikr@matrixgames.com but please allow a business day or two for a reply and check your spam filter first.

Regards,

- Erik


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 29
RE: My book arrived damaged - 5/17/2021 4:51:07 PM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline 		I’ve sent to both support addresses, Matrix and Slitherine with no reply. Two times they got sent back with a network error. Fun.

Update: Erik is helping me, and I needed to wait at least a couple days before expecting a reply. He's helped me many times through the years. Thanks Erik.

< Message edited by LarryP -- 5/17/2021 7:15:10 PM >

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