Getting a General 15 error

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All Forums >> [New Releases from Matrix Games] >> Strategic Command Series >> Strategic Command WWII: World at War >> Tech Support >> Getting a General 15 error

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Getting a General 15 error - 1/25/2021 11:34:14 PM

smckechnie

Posts: 118
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Joined: 3/12/2018
Status: offline

Trying to save a partially completed turn or end a turn and I get the above error.

I have the right version of the game loaded, so I am thinking that this is a server error.

Scott

Post #: 1

RE: Getting a General 15 error - 1/26/2021 4:53:30 AM

Hubert Cater

Posts: 5199
Score: 2
Joined: 7/22/2013
Status: offline

Hi smchechnie,

The issue is likely your login is no longer compatible with the server as there have been some changes.

1) Please navigate to your USER folder for the game, typically found here:

Users\<username>\Documents\My Games\Strategic Command WWII - World at War

2) Open the sc3.ini file and look for your PBEM++ login user name near the bottom of the file. Likely it is an email address or something else other than your current forum username.

3) Replace it with your forum username, e.g. smckechnie

4) Save the file, relaunch the game and let me know if this resolves the issue for you.

Hubert

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(in reply to smckechnie)

Post #: 2

RE: Getting a General 15 error - 1/26/2021 12:19:03 PM

smckechnie

Posts: 118
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Joined: 3/12/2018
Status: offline

I am using Steam. Not finding the file that you mentioned, but will continue to look for it.

Scott

(in reply to Hubert Cater)

Post #: 3

RE: Getting a General 15 error - 1/26/2021 12:41:18 PM

smckechnie

Posts: 118
Score: 0
Joined: 3/12/2018
Status: offline

Found the file and fixed it. Working now.

(in reply to smckechnie)

Post #: 4

RE: Getting a General 15 error - 1/26/2021 3:40:10 PM

Hubert Cater

Posts: 5199
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Joined: 7/22/2013
Status: offline

Great

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(in reply to smckechnie)

Post #: 5

RE: Getting a General 15 error - 5/13/2021 11:20:56 AM

Cicero77

Posts: 32
Score: 0
Joined: 8/25/2005
Status: offline

quote:

ORIGINAL: Hubert Cater

Hi smchechnie,

The issue is likely your login is no longer compatible with the server as there have been some changes.

1) Please navigate to your USER folder for the game, typically found here:

Users\<username>\Documents\My Games\Strategic Command WWII - World at War

2) Open the sc3.ini file and look for your PBEM++ login user name near the bottom of the file. Likely it is an email address or something else other than your current forum username.

3) Replace it with your forum username, e.g. smckechnie

4) Save the file, relaunch the game and let me know if this resolves the issue for you.

Hubert

Hi Hubert,

I have the same problem: I cant join pbem server, getting error 15. I changed the sc3.ini file as said above with my matrix forum name but I still get error 15. Any ideas?

Thanks.
Cicero

< Message edited by Cicero77 -- 5/13/2021 11:21:23 AM >

(in reply to Hubert Cater)

Post #: 6

RE: Getting a General 15 error - 5/13/2021 1:16:00 PM

Hubert Cater

Posts: 5199
Score: 2
Joined: 7/22/2013
Status: offline

Hi Cicero77,

It might be that the game is having an issue with your password if it contains some special characters. That's the only thing I can think of and it might be worth trying to change your forum password and then the password in the SC3.ini file to see if that helps? But again if it does contain some special characters.

Hubert

_____________________________

(in reply to Cicero77)

Post #: 7

RE: Getting a General 15 error - 5/13/2021 6:56:28 PM

Cicero77

Posts: 32
Score: 0
Joined: 8/25/2005
Status: offline

Thanks for your advice.

I changed my password (although the old password doesnt have special characters) and tried to log in to pbem again: I get error 6 now with new password and still error 15 with old password. And maybe its worth to mention: I can log-in to matrix forum with both passwords now. Weird.

(in reply to Hubert Cater)

Post #: 8

RE: Getting a General 15 error - 5/16/2021 12:08:36 PM

Cicero77

Posts: 32
Score: 0
Joined: 8/25/2005
Status: offline

I created a new matrix account. Joining the pbem server with the new account is possible.

(in reply to Cicero77)

Post #: 9

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All Forums >> [New Releases from Matrix Games] >> Strategic Command Series >> Strategic Command WWII: World at War >> Tech Support >> Getting a General 15 error

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