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Ordering from the Matrix site

 
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Ordering from the Matrix site - 5/27/2021 2:59:14 AM   
zasgard

 

Posts: 213
Joined: 6/5/2007
Status: offline 		Not sure where to even ask this.....

Anyone having any ordering issues from the Matrix store? I keep getting an shopping cart error. I've emailed their support email.

Post #: 1
RE: Ordering from the Matrix site - 5/27/2021 1:11:21 PM   
ObeseMonkey

 

Posts: 91
Joined: 6/5/2020
Status: offline 		I also am having issues. I’ve tried with different cards, and multiple times. No money taken and have same error appear. So there’s clearly something wrong with the site (tried slitherine as well same issue). I sent an email to support last night. Hopefully they get back to us soon.

(in reply to zasgard)
Post #: 2
RE: Ordering from the Matrix site - 5/27/2021 1:59:46 PM   
Pliny

 

Posts: 11
Joined: 5/26/2021
Status: offline 		It worked fine for me yesterday.

(in reply to ObeseMonkey)
Post #: 3
RE: Ordering from the Matrix site - 5/27/2021 2:04:10 PM   
ObeseMonkey

 

Posts: 91
Joined: 6/5/2020
Status: offline 		Was that earlier in the day? I was trying to buy Warplan Pacific in the evening (U.K. time) yesterday. It’s not worked for me at all.

I tried again earlier today and had the same issues. Never had an issue before with matrix either.

(in reply to Pliny)
Post #: 4
RE: Ordering from the Matrix site - 5/27/2021 2:06:02 PM   
zasgard

 

Posts: 213
Joined: 6/5/2007
Status: offline 		Glad it wasn't just me. Hopefully they fix this soon.

(in reply to ObeseMonkey)
Post #: 5
RE: Ordering from the Matrix site - 5/27/2021 4:48:31 PM   
zasgard

 

Posts: 213
Joined: 6/5/2007
Status: offline 		Has anyone heard back from Matrix/Slitherine?

I've heard nothing.

(in reply to zasgard)
Post #: 6
RE: Ordering from the Matrix site - 5/27/2021 5:27:07 PM   
Pliny

 

Posts: 11
Joined: 5/26/2021
Status: offline 		It could be a browser related issue. For the record, I'm using Firefox. Who knows? I was looking at War Plan Pacific, haven't pulled the trigger on it yet.

(in reply to zasgard)
Post #: 7
RE: Ordering from the Matrix site - 5/27/2021 5:45:05 PM   
zasgard

 

Posts: 213
Joined: 6/5/2007
Status: offline 		using G chrome, so you might be right?

(in reply to Pliny)
Post #: 8
RE: Ordering from the Matrix site - 5/27/2021 6:07:50 PM   
Pliny

 

Posts: 11
Joined: 5/26/2021
Status: offline 		I am able to put products into my shopping cart. Is the error only after you try to checkout and buy?

(in reply to zasgard)
Post #: 9
RE: Ordering from the Matrix site - 5/27/2021 6:40:47 PM   
zasgard

 

Posts: 213
Joined: 6/5/2007
Status: offline
quote:

ORIGINAL: Pliny

I am able to put products into my shopping cart. Is the error only after you try to checkout and buy?

Correct

I get the message after I hit submit

< Message edited by zasgard -- 5/27/2021 6:41:02 PM >

(in reply to Pliny)
Post #: 10
RE: Ordering from the Matrix site - 5/27/2021 6:51:13 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi folks, we're investigating this and don't see any issues at the moment. Could you please post with the specific shopping cart error you are seeing, if possible?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to zasgard)
Post #: 11
RE: Ordering from the Matrix site - 5/27/2021 7:14:49 PM   
zasgard

 

Posts: 213
Joined: 6/5/2007
Status: offline 		not sure if this will post correctly

Attachment (1)

(in reply to Erik Rutins)
Post #: 12
RE: Ordering from the Matrix site - 5/27/2021 7:43:55 PM   
ObeseMonkey

 

Posts: 91
Joined: 6/5/2020
Status: offline 		It won't let me upload the screenshots I took, I could send them via email to support?

It goes through the functions but after clicking purchase I am taken to a screen that says 'Error - Shopping Cart'.

Edit: May have uploaded it.

Attachment (1)

< Message edited by ObeseMonkey -- 5/27/2021 7:46:44 PM >

(in reply to zasgard)
Post #: 13
RE: Ordering from the Matrix site - 5/27/2021 7:45:59 PM   
zasgard

 

Posts: 213
Joined: 6/5/2007
Status: offline
quote:

ORIGINAL: ObeseMonkey

It won't let me upload the screenshots I took, I could send them via email to support?

It goes through the functions but after clicking purchase I am taken to a screen that says 'Error - Shopping Cart'.


same message I get

(in reply to ObeseMonkey)
Post #: 14
RE: Ordering from the Matrix site - 5/27/2021 8:11:24 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi guys,

It looks like there's no general issue with the store. These are very specific errors relating to an invalid coupon, not selecting a state and the store not liking a payment method. Support should be able to help you out with these tomorrow.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to zasgard)
Post #: 15
RE: Ordering from the Matrix site - 5/27/2021 8:32:08 PM   
zasgard

 

Posts: 213
Joined: 6/5/2007
Status: offline 		Invalid coupon? My coupon WAS valid...how can it not be valid? I haven't used it and when will they contact me? Are they understaffed?

(in reply to Erik Rutins)
Post #: 16
RE: Ordering from the Matrix site - 5/27/2021 8:38:06 PM   
ObeseMonkey

 

Posts: 91
Joined: 6/5/2020
Status: offline 		Its a little odd, given I have not tried to use a coupon. All my info for billing is the same as it has been for the last 25 games I brought here, and I have tried 2 different cards, I have even tried buying as a guest. I think I have gone through the process with a fine tooth comb about 10 times now.

I'm ok to wait till tomorrow, but it will of been 2-3 days since I reported the issue and I am trying to give you money here lol.

Oh well, hope this gets sorted tomorrow, first time I've had issue here so wont complain

(in reply to zasgard)
Post #: 17
RE: Ordering from the Matrix site - 5/27/2021 9:03:53 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi guys,

Unfortunately I don't have all the specifics, just a summary, but Support can look at the store and see exactly what's going on with each order. If you don't hear back tomorrow, please e-mail me at erikr@matrixgames.com and I'll follow up.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ObeseMonkey)
Post #: 18
RE: Ordering from the Matrix site - 5/28/2021 10:05:11 AM   
JosephM

 

Posts: 202
Joined: 3/18/2014
Status: offline 		Sorry guys but where you are getting cart issues then we cannot help with these on the forum so can you email us at Support@slitherine.co.uk or Support@matrixgames.com where we'll help with this. ObeseMonkey I know you have already done so and we are waiting to hear back from BlueSnap on this, but for anyone else who is getting cart issues please email us as due to the personal nature of cart and account information we cannot comment on the forum with individual resolutions

(in reply to Erik Rutins)
Post #: 19
RE: Ordering from the Matrix site - 5/28/2021 1:30:53 PM   
zasgard

 

Posts: 213
Joined: 6/5/2007
Status: offline 		I've already emailed support@matrixgames.com and no reply. I guess I'll try again

(in reply to JosephM)
Post #: 20
RE: Ordering from the Matrix site - 6/3/2021 7:23:46 AM   
larryfulkerson


Posts: 39932
Joined: 4/17/2005
From: Tucson, AZ
Status: offline 		I was using Google Chrome Canary and it didn't work right. So I shut that down and started up the basic Google Chrome browser and I finally got it to work right and downloaded WarPlan Pacific without a hitch.

_____________________________

If we're all created in the image of god then why aren't we all invisible?

(in reply to zasgard)
Post #: 21
RE: Ordering from the Matrix site - 12/3/2021 4:43:37 PM   
IslandInland


Posts: 891
Joined: 12/8/2014
From: YORKSHIRE
Status: offline 		I've been trying to buy Strategic Command World War 1 for the past half hour or so and I have run into this shopping cart error. Tried two different cards and still no dice. And no game.



_____________________________

War In The East 2 Beta Tester and
War In The West Operation Torch Beta Tester
XXXCorps

(in reply to larryfulkerson)
Post #: 22
RE: Ordering from the Matrix site - 12/3/2021 5:37:25 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Could you please contact our store support at support@matrixgames.com? I'm not aware of any general store issues right now, so they should be able to troubleshoot this with you and figure out why it's not working.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to IslandInland)
Post #: 23
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