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War in the East 2 - Manual shipping

 
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War in the East 2 - Manual shipping - 4/23/2021 1:32:34 PM   
Mantuvec

 

Posts: 100
Joined: 10/13/2020
Status: offline

As announced in a recent Tea Time on our Twitch channel, shipments of War in the East 2 manuals proceed in date order.

We're trying to dispatch as many as we can with limited warehouse staff.
If you have pre-ordered your book, it will be shipped before the end of April.

Any order that arrived between release and today will be shipped in May, depending on availability. The final batch of manuals will arrive by sea in the warehouse around mid-May and will begin shipping on May 24th.

As soon as each order is shipped, the customer will receive an email notifying them of the shipment.


< Message edited by Mantuvec -- 4/26/2021 9:41:54 AM >
Post #: 1
RE: War in the East 2 - Manual shipping - 4/23/2021 1:56:24 PM   
altipueri

 

Posts: 869
Joined: 11/14/2009
Status: offline 		Mine's still stuck in the Suez canal then.

This is an excuse for me to avoid defeat by delaying the offensive.

But I am reading Alan Clark's "Barbarossa"

Did it really come out in 1965 - barely 20 years after the events.

Tempus fugit

< Message edited by altipueri -- 4/23/2021 1:58:43 PM >

(in reply to Mantuvec)
Post #: 2
RE: War in the East 2 - Manual shipping - 5/14/2021 12:18:42 AM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline 		My book was shipped on 4-27 and it's 5-13 and still not arrived. I'm in the states. Nevada. Before the Slitherine merge, Matrix had a warehouse in Oregon and my physical orders took a few days. Why does everything come from Europe now?!

Just one thing I don't like about the merge.

< Message edited by LarryP -- 5/14/2021 12:20:40 AM >

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Post #: 3
RE: War in the East 2 - Manual shipping - 5/14/2021 12:47:09 AM   
Bamilus


Posts: 973
Joined: 4/30/2010
From: The Old Northwest
Status: offline 		Warehouse is in UK 🇬🇧 cause of Slitherine but ya states wouldve been nice. Mine only took like 2 weeks so hopefully yours is close but I know there were 2 shipping options.

< Message edited by Bamilus -- 5/14/2021 12:48:03 AM >

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RE: War in the East 2 - Manual shipping - 5/14/2021 1:04:12 AM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline 		I changed to the faster one after Erik described the two options. DPD Air Classic is what it shipped.

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Post #: 5
RE: War in the East 2 - Manual shipping - 5/16/2021 11:59:24 AM   
kevinnoo329

 

Posts: 1
Joined: 5/16/2021
Status: offline 		I ordered it using the slower one 10 days ago, but have not received any update that is has shipped. How did you change the shipping service?

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Post #: 6
RE: War in the East 2 - Manual shipping - 5/16/2021 12:09:19 PM   
crismac_slith


Posts: 30
Joined: 8/17/2004
From: Kansas City,Missouri
Status: offline
quote:

ORIGINAL: kevinnoo329

I ordered it using the slower one 10 days ago, but have not received any update that is has shipped. How did you change the shipping service?
I ordered the same slower shipping and ordered mine on April 7 still haven't heard anything yet so you might have a little wait. (How did you change the shipping service?) I am curious as to how this is done as well.

< Message edited by crismac_slith -- 5/16/2021 12:11:34 PM >

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RE: War in the East 2 - Manual shipping - 5/25/2021 7:26:11 PM   
dray67

 

Posts: 6
Joined: 1/25/2020
Status: offline 		I bought the digital with physical upgrade on the 17th April iirc, will my manual be shipped this month (May) or are the manuals produced based on sales as they come in and so it will be later for me?

(in reply to Mantuvec)
Post #: 8
RE: War in the East 2 - Manual shipping - 5/26/2021 12:48:37 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		The second batch of manuals has arrived in our UK warehouse, but has just started shipping. It will likely take a couple of weeks to ship out all the remaining orders.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 9
RE: War in the East 2 - Manual shipping - 5/26/2021 1:51:52 PM   
dalogan72

 

Posts: 10
Joined: 4/23/2021
Status: offline 		The first 1000 manual orders will begin shipping on April 16th.
The remaining orders will begin shipping in the first week of May

today is the 26th of May .... still nothing.....
I hope this gets solve soon.

(in reply to Erik Rutins)
Post #: 10
RE: War in the East 2 - Manual shipping - 5/26/2021 2:31:50 PM   
OberGeneral

 

Posts: 205
Joined: 10/9/2018
From: Canada
Status: offline 		I ordered this on April 26th.

Today is May 26th! The charge of CAD $66.34 was charged to my credit card the day I ordered it.
So you have had my money for a month but I still have no hardcover Manual!!!

(in reply to dalogan72)
Post #: 11
RE: War in the East 2 - Manual shipping - 5/26/2021 2:58:58 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		I'm sorry that some of you have had to wait, and it sounds like the backlog should be cleared up in the coming weeks. Matrix is doing the best they can. Given worldwide shipping delays these days it's not surprising that the part of the manual order that was shipped by sea took longer than expected. They've also said given Covid protocols they can only have so many people in the office shipping manuals at one time. Matrix went above and beyond with their support of the production of this huge manual and I think you will be very happy with it once you get it. We appreciate your patience.

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Post #: 12
RE: War in the East 2 - Manual shipping - 5/26/2021 3:25:51 PM   
Zovs


Posts: 6668
Joined: 2/23/2009
From: United States
Status: offline 		I ordered a fence panel on May 1st and was told it was expected to be in by 12/25/2021! He said there were just not enough workers in manufacturing. However, the part arrived on May 18th so that was a blessing and much sooner than expected.



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Post #: 13
RE: War in the East 2 - Manual shipping - 5/26/2021 8:13:54 PM   
OberGeneral

 

Posts: 205
Joined: 10/9/2018
From: Canada
Status: offline 		We appreciate the work that Matrix did to produce this manual and get it shipped out in these times.

(in reply to Joel Billings)
Post #: 14
RE: War in the East 2 - Manual shipping - 5/26/2021 10:00:52 PM   
crismac_slith


Posts: 30
Joined: 8/17/2004
From: Kansas City,Missouri
Status: offline 		I can't wait to receive it. I am a little worried about the condition it will arrive in. If it is ripped up how do you go about getting a replacement?

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Post #: 15
RE: War in the East 2 - Manual shipping - 5/27/2021 12:21:29 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi guys,

Well, unfortunately we couldn't ship them out before we received the second shipment, which arrived a bit later than expected.

As far as damage, hopefully the new packaging will avoid that case, but if your manual is significantly damaged during shipment you can contact us at support@matrixgames.com for a replacement.

Regards,

- Erik


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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to crismac_slith)
Post #: 16
RE: War in the East 2 - Manual shipping - 5/27/2021 1:27:22 AM   
crismac_slith


Posts: 30
Joined: 8/17/2004
From: Kansas City,Missouri
Status: offline 		Thanks for the info Erik.

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Post #: 17
RE: War in the East 2 - Manual shipping - 5/27/2021 6:40:20 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi everyone, I have another update for you all. At the current pace, we expect ALL remaining pending physical orders for WITE2 to be shipped out to customers by next Wednesday (June 2nd) at the latest!

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to crismac_slith)
Post #: 18
RE: War in the East 2 - Manual shipping - 5/28/2021 1:30:53 PM   
crismac_slith


Posts: 30
Joined: 8/17/2004
From: Kansas City,Missouri
Status: offline 		Got my confirmation yesterday morning

(Your order has been dispatched)

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Post #: 19
RE: War in the East 2 - Manual shipping - 5/28/2021 4:33:05 PM   
OberGeneral

 

Posts: 205
Joined: 10/9/2018
From: Canada
Status: offline 		Thanks for the update.

(in reply to Erik Rutins)
Post #: 20
RE: War in the East 2 - Manual shipping - 5/28/2021 5:05:25 PM   
dray67

 

Posts: 6
Joined: 1/25/2020
Status: offline 		Got my confirmation this afternoon, is it wrong for a grown man of 54 years to be more than a little excited about this?

F*ck it, can't wait to get my hands on the manual, my summers reading is sorted, along with Jonathon Sumption's 4 volume (soon to be 5 if he gets his finger out) history of the 100 years war.


(in reply to OberGeneral)
Post #: 21
RE: War in the East 2 - Manual shipping - 5/30/2021 12:27:10 AM   
KG_Chipaev

 

Posts: 12
Joined: 2/10/2001
Status: offline 		Just out of interest. How long would you anticipate shipping taking to New York City if I selected the cheaper option? The reason I ask is I am moving on June 13 and so was wondering if it would make sense to contact matrix to change my shipping address to the new address or to keep it as is?

Edit: For the record, my manual has not shipped yet

Thanks!

< Message edited by KG_Chipaev -- 5/30/2021 12:31:08 AM >

(in reply to dray67)
Post #: 22
RE: War in the East 2 - Manual shipping - 5/30/2021 3:50:36 AM   
Sigwolfe


Posts: 26
Joined: 11/15/2019
Status: offline
quote:

ORIGINAL: KG_Chipaev

Just out of interest. How long would you anticipate shipping taking to New York City if I selected the cheaper option? The reason I ask is I am moving on June 13 and so was wondering if it would make sense to contact matrix to change my shipping address to the new address or to keep it as is?

Edit: For the record, my manual has not shipped yet

Thanks!

That's a tough call. I pre-ordered mine, with DPD (cheaper option), and received it in Ohio about a week after it shipped. It came into the US through NYC, so I imagine if you are in that area the total time will be even shorter. If it ships next week, or the first day or two of the following week, you could easily see if before the 13th.

edit... with Eric's message above about all pending physical orders shipping by June 2nd, I would definitely expect you to have it before the 13th.

< Message edited by Sigwolfe -- 5/30/2021 3:53:26 AM >

(in reply to KG_Chipaev)
Post #: 23
RE: War in the East 2 - Manual shipping - 5/31/2021 2:49:01 AM   
KG_Chipaev

 

Posts: 12
Joined: 2/10/2001
Status: offline
quote:

ORIGINAL: Sigwolfe

quote:

ORIGINAL: KG_Chipaev

Just out of interest. How long would you anticipate shipping taking to New York City if I selected the cheaper option? The reason I ask is I am moving on June 13 and so was wondering if it would make sense to contact matrix to change my shipping address to the new address or to keep it as is?

Edit: For the record, my manual has not shipped yet

Thanks!

That's a tough call. I pre-ordered mine, with DPD (cheaper option), and received it in Ohio about a week after it shipped. It came into the US through NYC, so I imagine if you are in that area the total time will be even shorter. If it ships next week, or the first day or two of the following week, you could easily see if before the 13th.

edit... with Eric's message above about all pending physical orders shipping by June 2nd, I would definitely expect you to have it before the 13th.


That's very helpful, thank you!



(in reply to Sigwolfe)
Post #: 24
RE: War in the East 2 - Manual shipping - 5/31/2021 11:41:43 AM   
dalogan72

 

Posts: 10
Joined: 4/23/2021
Status: offline 		Any news about the manuals? I bought it 26 March. It has been 2 months and some.

(in reply to KG_Chipaev)
Post #: 25
RE: War in the East 2 - Manual shipping - 5/31/2021 12:12:53 PM   
crismac_slith


Posts: 30
Joined: 8/17/2004
From: Kansas City,Missouri
Status: offline 		You might want to check with someone. I ordered mine on April 7. And it shipped on May 27.

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Post #: 26
RE: War in the East 2 - Manual shipping - 5/31/2021 4:23:58 PM   
dalogan72

 

Posts: 10
Joined: 4/23/2021
Status: offline
quote:

ORIGINAL: crismac_slith

You might want to check with someone. I ordered mine on April 7. And it shipped on May 27.


Thanks so much for your reply. This company...

(in reply to crismac_slith)
Post #: 27
RE: War in the East 2 - Manual shipping - 5/31/2021 4:36:33 PM   
dalogan72

 

Posts: 10
Joined: 4/23/2021
Status: offline 		I am gusssing If I dont get the Manual I can ask Paypal for a full refund. I can not play these games without a printed manual. I thought this was a serious company, obviously I was wrong.

(in reply to dalogan72)
Post #: 28
RE: War in the East 2 - Manual shipping - 5/31/2021 4:46:10 PM   
KG_Chipaev

 

Posts: 12
Joined: 2/10/2001
Status: offline
quote:

ORIGINAL: dalogan72

I am gusssing If I dont get the Manual I can ask Paypal for a full refund. I can not play these games without a printed manual. I thought this was a serious company, obviously I was wrong.


Dalogan, as stated above, it sounds like the remaining orders for manuals will be shipped this week so I would sit tight for another week. I have not received a shipping confirmation for my manual either so I can certainly understand your frustration but at this point I would wait one more week before doing anything drastic.

(in reply to dalogan72)
Post #: 29
RE: War in the East 2 - Manual shipping - 5/31/2021 4:54:46 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		If your manual hasn't shipped out, it sounds like it will by June 2nd. I've read that some people didn't get emails that their manual had shipped but got the manual. It's possible the email went in a spam folder. I hope you'll get the manual soon, but given shipping times, I suppose it could be up to a few weeks more. You can open a support ticket and ask if your order has shipped yet, or if not, it is still on track to be shipped no later than June 2. My guess is that the manual is already on the way to you based on your order date and Erik's latest post, but there's always a chance that something has gone wrong somewhere. I am confident Matrix will ultimately get it to you. Sorry for the delays. Based on the June 2 catch up ship date for all existing orders, I assume that means everyone should get their manual sometime in June. It also sounds like Matrix will then be caught up and new orders should go out fairly quickly. We appreciate the early purchasers hanging in there while the manual shipping delays got worked out. I know Matrix will be very happy when they've caught up and can fulfill orders quickly, which is what they aim to do.

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(in reply to dalogan72)
Post #: 30
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