invalid serial number

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's World at War: A World Divided >> Tech Support >> invalid serial number

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invalid serial number - 6/5/2021 4:47:23 AM

mesquite5

Posts: 44
Joined: 11/15/2010
Status: offline

I saw there was a new update. I decided to reinstall the game. I went to MY Page and copied the serial number and used the link from My Page to download the installer and I keep getting invalid serial number.

Post #: 1

RE: invalid serial number - 6/18/2021 3:36:05 PM

IKerensky

Posts: 374
Joined: 6/7/2001
Status: offline

I have the exact same problem... very annoying.

(in reply to mesquite5)

Post #: 2

RE: invalid serial number - 7/7/2021 4:11:02 PM

Joel Billings

Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline

Matrix is now aware of this issue and they will be looking into this. Sorry for the delayed response.

_____________________________

All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to IKerensky)

Post #: 3

RE: invalid serial number - 7/8/2021 1:47:46 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please e-mail me at erikr@matrixgames.com with your serial numbers so that we can investigate why they are not being accepted.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Joel Billings)

Post #: 4

RE: invalid serial number - 2/20/2022 11:23:56 AM

nikdav

Posts: 895
Joined: 3/9/2008
From: Italy
Status: offline

Hi Erik,
I try to reinstall the game after more than ten years with last updated digital .exe, but i got the message "invalid serial number"
I see others had the same issue but don't find a solution.
I have an old DVD box serial !

Davide

(in reply to Erik Rutins)

Post #: 5