General Error Issue / Error 15

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All Forums >> [New Releases from Matrix Games] >> Strategic Command Series >> Strategic Command: World War I >> Tech Support >> General Error Issue / Error 15

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General Error Issue / Error 15 - 8/25/2021 7:50:43 PM

gesamtschuldner

Posts: 8
Joined: 9/15/2020
Status: offline

Hi,
I had tried several times to pause my turn by save and quit, but I received several times the message error 15 / General issue.

Now I receive an email from the Slitherine team asking me to post this (which I hereby do).

I had no intention to cheat and informed my opponent that I only re-tried the same attack to test it.

Today, I finshed the turn without saving and quitting, it worked. However, I do not always have the time to finish the turn in one. Could you please help (while also preserving our ongoing game)?

Thanks

Post #: 1

RE: General Error Issue / Error 15 - 8/26/2021 6:27:31 PM

Hubert Cater

Posts: 5199
Joined: 7/22/2013
Status: offline

Hi Gesamtschuldner,

Sorry to hear about the trouble. This is an odd error as the end turn function uses the same mechanism in game to upload to the server as does the 'Save' or the 'Quit' button.

Not sure why you would be receiving the message error 15 just when using 'Save' or 'Quit'.

Are you ever able to successfully use 'Save' or 'Quit', or does it always give you that error?

Hubert

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(in reply to gesamtschuldner)

Post #: 2

RE: General Error Issue / Error 15 - 8/27/2021 6:13:51 AM

gesamtschuldner

Posts: 8
Joined: 9/15/2020
Status: offline

I have not played WW1 for a while, but in my current game, saving / quitting always resulted in this error message.

Just yesterday, I tried to save, but received an error, then (with the PC running quite a few hours) I successfully finished by ending the turn.

For SC WW2 WiE, it works with saving and quitting.

(in reply to Hubert Cater)

Post #: 3

RE: General Error Issue / Error 15 - 8/27/2021 2:00:00 PM

Hubert Cater

Posts: 5199
Joined: 7/22/2013
Status: offline

Thanks for the update, I will look into this.

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Post #: 4

RE: General Error Issue / Error 15 - 8/30/2021 7:53:46 PM

gesamtschuldner

Posts: 8
Joined: 9/15/2020
Status: offline

Hi,

by way of an update. I have saved my turn on 27 Aug, it appears in my screen as "red, waiting for opponent's turn".

My opponent told me that on his screen he has the same message "red, waiting for opponent's turn".

Is PBEM blocked now for us?

Could you please help?

(in reply to Hubert Cater)

Post #: 5

RE: General Error Issue / Error 15 - 8/31/2021 2:23:43 PM

Hubert Cater

Posts: 5199
Joined: 7/22/2013
Status: offline

Could you tell me the challenge ID number so I can take a closer look?

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Post #: 6

RE: General Error Issue / Error 15 - 8/31/2021 4:08:38 PM

gesamtschuldner

Posts: 8
Joined: 9/15/2020
Status: offline

Sure, challenge ID is three, two, five, six, five eight (had to try it this way as I was not allowed to insert "phone numbers"), round 6, allies waiting for opponent's turn.

(in reply to Hubert Cater)

Post #: 7

RE: General Error Issue / Error 15 - 9/1/2021 1:16:06 PM

Hubert Cater

Posts: 5199
Joined: 7/22/2013
Status: offline

Hi, apologies for the delayed response. I've taken a look at the server and unfortunately with some of the recent changes made to the access portal, I can no longer roll back the turns to see if that might fix things.

Your best bet is to contact Matrix support to see if they can help.

https://www.matrixgames.com/contacts

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(in reply to gesamtschuldner)

Post #: 8

RE: General Error Issue / Error 15 - 9/3/2021 12:19:53 PM

operating

Posts: 3158
Joined: 1/19/2013
Status: offline

On 8/30/21 this thread was posted in Matrix general discussions:

"[General] >> General Discussion >> PBEM and forum Page: [1]
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Message << Older Topic Newer Topic >>
PBEM and forum - 8/29/2021 12:53:47 PM
No New Messages
ncc1701e
Matrix Legion of Merit

Posts: 5766
Joined: 10/29/2013
From: Utopia Planitia Fleet Yards
Status: offline I have problems to upload my PBEM playing Warplan. And the Matrix forum is very slow.

Am I the only one to have these problems?

Thanks"

More posts were added, then a fix by Matrix resolved the problem..

< Message edited by operating -- 9/3/2021 12:21:37 PM >

(in reply to Hubert Cater)

Post #: 9

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