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Cannot install the game.

 
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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Tech Support >> Cannot install the game. Page: [1]
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Cannot install the game. - 10/2/2021 12:36:25 PM   
Lonerangerv12

 

Posts: 5
Joined: 7/29/2021
Status: offline 		When i try to install the game it fails with this popup appearing even although i am not trying to install it on the C drive




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RE: Cannot install the game. - 10/4/2021 3:07:53 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		Have you tried running the installer as an administrator? I don't know if people have been successful installing on non-C drives.

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(in reply to Lonerangerv12)
Post #: 2
RE: Cannot install the game. - 10/5/2021 3:20:24 AM   
Lonerangerv12

 

Posts: 5
Joined: 7/29/2021
Status: offline 		Yes I tried to install it on the C drive as well and as an Admin. It had previously been installed on an external hard drive but that hard drive broke. I am trying to install war in the east 2 again on the new external hard drive but it throws the error constantly when the installer is trying to install the uninstaller. This is the only game that refusing to install.




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(in reply to Joel Billings)
Post #: 3
RE: Cannot install the game. - 10/5/2021 2:33:48 PM   
Karri

 

Posts: 1137
Joined: 5/24/2006
Status: offline 		Check if that folder exists and remove it. If you previously had the game installed, even if on an external hard drive, the uninstall file from that install might still exist there. And as it is Windows folder there might be some issues overwriting it.

Better yet, remove the game via "add or remove programs"

< Message edited by Karri -- 10/5/2021 2:35:19 PM >

(in reply to Lonerangerv12)
Post #: 4
RE: Cannot install the game. - 10/5/2021 11:25:12 PM   
Lonerangerv12

 

Posts: 5
Joined: 7/29/2021
Status: offline 		Already tried that and the same result of it complaining about the uninstaller. It appears in add and remove but complains there is no uninstaller.exe

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< Message edited by Lonerangerv12 -- 10/5/2021 11:26:04 PM >

(in reply to Karri)
Post #: 5
RE: Cannot install the game. - 10/20/2021 11:01:09 PM   
darbycmcd

 

Posts: 394
Joined: 12/6/2005
Status: offline 		I am having the same issue. Did you ever figure it out?

(in reply to Lonerangerv12)
Post #: 6
RE: Cannot install the game. - 10/20/2021 11:38:48 PM   
Zovs


Posts: 6668
Joined: 2/23/2009
From: United States
Status: offline 		I would not install in the Windows main directory, that is most likely your issue.

Make a directory like c:/matrix games and install it there.

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(in reply to darbycmcd)
Post #: 7
RE: Cannot install the game. - 10/21/2021 5:59:05 AM   
Denniss

 

Posts: 7902
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline 		That is the game's uninstaller that is supposed to be installed to a folder within your windows directory.

Options to test:
1) Running the game installer with elevate right, right-klick on it and select "run as Administrator"
2) Temporarily disable antivirus as it may block access to windows folder

(in reply to Zovs)
Post #: 8
RE: Cannot install the game. - 10/21/2021 10:57:47 PM   
darbycmcd

 

Posts: 394
Joined: 12/6/2005
Status: offline 		HA! that was it, the antivirus. I had created an exception for the installer but it seems to have been blocking it anyway. Thank you so much!

(in reply to Denniss)
Post #: 9
RE: Cannot install the game. - 10/22/2021 9:04:41 AM   
Denniss

 

Posts: 7902
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline 		Just for info - which AV software are you using?

(in reply to darbycmcd)
Post #: 10
RE: Cannot install the game. - 10/22/2021 10:46:23 AM   
Lonerangerv12

 

Posts: 5
Joined: 7/29/2021
Status: offline 		Oh right. I was ill and forgot to reply to this. I contacted slitherine support via email and they told me to run the PC in Safe mod to install it which worked but then i had problems updating it. Both the in launcher and manual exe would fail to run properly. Turning off my Anti virus allowed it to run. I am using AVG anti virus

(in reply to Denniss)
Post #: 11
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