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Game freezes - 10/6/2021 5:37:22 PM   
slimatwar

 

Posts: 77
Joined: 1/20/2017
Status: offline 		No matter which scenario I play, the game freezes after some time of playing and also the whole system behaves strangely so I need to reboot my PC.
Post #: 1
RE: Game freezes - 10/6/2021 5:54:45 PM   
thewood1

 

Posts: 6529
Joined: 11/27/2005
Status: offline 		What version of the game? Steam vs Matrix? A little to go on here...

Did you reinstall/install recently? Are all the prerequisites installed?

Are their any overlays running? https://www.matrixgames.com/forums/tm.asp?m=3954156



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RE: Game freezes - 10/6/2021 6:54:04 PM   
slimatwar

 

Posts: 77
Joined: 1/20/2017
Status: offline 		Version is the latest 1147.30. Installation from Matrix. No Nahimic in my system.
I reinstalled the game after the problem appeared but the problem persists. I had never such problems before. Prerequisites are OK.
Which overlays do you mean? I use only the in-game layers. I use BMNG and relief(sometimes).
I'm trying now defragmentation (HDD not SSD).

< Message edited by slimatwar -- 10/6/2021 6:56:12 PM >

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Post #: 3
RE: Game freezes - 10/6/2021 7:22:58 PM   
thewood1

 

Posts: 6529
Joined: 11/27/2005
Status: offline 		Since no one else is reporting this issue when upgrading, I'm assuming its something that changed in your configuration. I'm assuming it was running before the upgrade.

By Overlays, I mean like MSI, nVidia, Steam, or audio enhancers like nahimic, etc.

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RE: Game freezes - 10/7/2021 9:18:09 AM   
slimatwar

 

Posts: 77
Joined: 1/20/2017
Status: offline 		I played for several minutes after the defragmentation and no issue appeared. I hope.

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Post #: 5
RE: Game freezes - 10/7/2021 10:35:11 AM   
thewood1

 

Posts: 6529
Joined: 11/27/2005
Status: offline 		I personally have never seen fragmentation stop a program from running. Also, with the speed of hard drives today, fragmentation isn't the big speed impact it used to be. I would guess it was something else.

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You are like puss filled boil on nice of ass of bikini model. You are nasty to everybody but then try to sweeten things up with a nice post somewhere else. That's nice but you're still a boil on a beautiful thing! - BDukes

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Post #: 6
RE: Game freezes - 10/7/2021 8:51:05 PM   
slimatwar

 

Posts: 77
Joined: 1/20/2017
Status: offline 		NO. The game froze again after a few minutes of playing.

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Post #: 7
RE: Game freezes - 10/7/2021 9:26:40 PM   
thewood1

 

Posts: 6529
Joined: 11/27/2005
Status: offline 		I suspected it wasn't a fragmentation issue. So you didn't change anything and it went from working to not working?

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You are like puss filled boil on nice of ass of bikini model. You are nasty to everybody but then try to sweeten things up with a nice post somewhere else. That's nice but you're still a boil on a beautiful thing! - BDukes

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Post #: 8
RE: Game freezes - 10/7/2021 9:29:08 PM   
OldSarge


Posts: 642
Joined: 11/25/2010
From: Albuquerque, NM
Status: offline 		It might be helpful if you ran DxDiag and posted up the resulting file.

You might also want to take a look at the Windows event log. It isn't always helpful, but sometimes you'll find some other issue contributing to your issue.

Also, if you haven't already, when you start CMO go to the Games Option menu and turn on 'Log debug information to file', IIRC this creates a file ExceptionLog.txt and places it in the CMO Log folder. That file might contain useful information.

HTH

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Post #: 9
RE: Game freezes - 10/7/2021 10:48:01 PM   
thewood1

 

Posts: 6529
Joined: 11/27/2005
Status: offline 		One thing to be really, really careful about is moving CMO or changing the directory. Matrix installers force you to keep the game in its original install directory. If you move it, when you do updates, it'll put the updates into the original folders and recreate start up icons pointing at it. I have run into that a couple times.

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You are like puss filled boil on nice of ass of bikini model. You are nasty to everybody but then try to sweeten things up with a nice post somewhere else. That's nice but you're still a boil on a beautiful thing! - BDukes

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Post #: 10
RE: Game freezes - 10/8/2021 4:20:46 AM   
Dimitris

 

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Joined: 7/31/2005
Status: offline 		What about the ExceptionLog.txt file ?

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Post #: 11
RE: Game freezes - 10/8/2021 11:04:34 AM   
slimatwar

 

Posts: 77
Joined: 1/20/2017
Status: offline 		The ExceptionLog.txt file somewhere reports:

5/10/2021 11:07:36 μμ -- B1147.30 -- Object reference not set to an instance of an object.
Exception: Object reference not set to an instance of an object.
Stack Trace: at . .() (between the two points there is a small rectangle)
Call Stack & Error details:
Error at 200410, Object reference not set to an instance of an object.

There are many paragraphs reporting this, all of them at the 5th of October and at different times.Do you want the file uploaded?

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Post #: 12
RE: Game freezes - 10/13/2021 6:45:10 PM   
Dimitris

 

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Status: offline 		Yes, please.

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Post #: 13
RE: Game freezes - 10/19/2021 9:44:51 AM   
slimatwar

 

Posts: 77
Joined: 1/20/2017
Status: offline 		I think the culprit (99%) is HW monitor. The games never freezes when HW monitor is not open.

Attachment (1)

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Post #: 14
RE: Game freezes - 10/19/2021 2:11:59 PM   
morphin

 

Posts: 572
Joined: 4/26/2002
From: Switzerland
Status: offline
quote:

Exception: Object reference not set to an instance of an object.


This part of the error has nothing to do with HW Monitor, But there are other erorrs that could be because of the HW Monitor

I have a lot of these error messages beside these you mention too..
And also have disposed object erorrs that are usually coding errors.... (See best practices for dispose patterns)

10/19/2021 9:52:17 AM -- B1147.32 -- Cannot access a disposed object.
Object name: ''.
Exception: Cannot access a disposed object.
Object name: ''.
Stack Trace: at System.Windows.Forms.Control.CreateHandle()
at System.Windows.Forms.Form.CreateHandle()
at System.Windows.Forms.Control.get_Handle()
at System.Windows.Forms.Control.SetVisibleCore(Boolean value)
at System.Windows.Forms.Form.SetVisibleCore(Boolean value)
at System.Windows.Forms.Control.Show()
at Command.MainForm.()
at Command.MainForm.(Object , EventArgs )
Call Stack & Error details:
Error at 200201, Cannot access a disposed object.
Object name: ''.


Attachment (1)

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Post #: 15
RE: Game freezes - 10/21/2021 9:30:35 PM   
Count Sessine

 

Posts: 180
Joined: 10/30/2003
Status: offline 		I'm getting occasional slowdowns and freezes too in the first Red Tide scenario. First time in years it happens for me in CMO.

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Post #: 16
RE: Game freezes - 10/21/2021 9:42:09 PM   
thewood1

 

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Joined: 11/27/2005
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quote:

ORIGINAL: Count Sessine

I'm getting occasional slowdowns and freezes too in the first Red Tide scenario. First time in years it happens for me in CMO.


As the devs always ask, it would help to post this to a seperate tech thread. Its highly unlikely these are related.

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You are like puss filled boil on nice of ass of bikini model. You are nasty to everybody but then try to sweeten things up with a nice post somewhere else. That's nice but you're still a boil on a beautiful thing! - BDukes

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Post #: 17
RE: Game freezes - 10/21/2021 9:54:36 PM   
Count Sessine

 

Posts: 180
Joined: 10/30/2003
Status: offline 		ok

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Post #: 18
RE: Game freezes - 11/4/2021 10:24:22 AM   
Dimitris

 

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Joined: 7/31/2005
Status: offline 		Is this still an issue ?

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Post #: 19
RE: Game freezes - 11/6/2021 10:51:22 PM   
slimatwar

 

Posts: 77
Joined: 1/20/2017
Status: offline
quote:

ORIGINAL: Dimitris

Is this still an issue ?


Yes.

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Post #: 20
RE: Game freezes - 12/1/2021 5:24:15 PM   
derwho

 

Posts: 236
Joined: 8/22/2002
From: Finland
Status: offline 		Hi.

I have this same issue. My game freezez every time I try to end a scenario. The music still keeps running on the background but the game freezes totally and strangely enough I'm unabel to kill it with taskmanage (1st time I've run into this in a Win10 app).

- My GPU is NVIDIA Geforce GTX 970M running Geforce Game Ready Drive 497.09 (released today, just tried updating this)
- I've tried to run CMO with the GTX and my Intel (setting them manually)
- No overlays whatsoever
- Read what NimrodX said in his Steam post (nice work NimrodX) and did everything there
- Latest CMO
- All Windows patches etc
- Nothing strange running on the background (even tried killing *everything* not absolutely necessary)

Attached are the game logfies zipped.

Attachment (1)

< Message edited by derwho -- 12/1/2021 5:52:38 PM >

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Post #: 21
RE: Game freezes - 12/1/2021 5:28:06 PM   
derwho

 

Posts: 236
Joined: 8/22/2002
From: Finland
Status: offline 		And my dxdiag

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Imperial Field Service Code (senjinkun):
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Post #: 22
RE: Game freezes - 12/8/2021 3:33:03 PM   
derwho

 

Posts: 236
Joined: 8/22/2002
From: Finland
Status: offline 		Is there something I can do to troubleshoot this more or do I just kindly ask for my money back?

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Imperial Field Service Code (senjinkun):
"Remember always the good reputation of your family and the opinion of people of your birthplace. Do not shame yourself by being taken prisoner alive; die so as to not leave behind a soiled name."

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Post #: 23
RE: Game freezes - 12/8/2021 6:56:46 PM   
Dimitris

 

Posts: 13282
Joined: 7/31/2005
Status: offline 		My only potential guess is the 120% system-DPI setting. Is there a way to set this temporarily to 100% and give it a try?

If that doesn't work I'm out of ideas :(

< Message edited by Dimitris -- 12/8/2021 6:57:57 PM >

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Post #: 24
RE: Game freezes - 12/9/2021 12:19:55 PM   
JosephM

 

Posts: 202
Joined: 3/18/2014
Status: offline 		Hello derwho,

Please can you contact Support where we can assist with this. You can contact us at support[a]slitherine.co.uk or support[a]matrixgames.com

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Post #: 25
RE: Game freezes - 12/21/2021 8:15:22 AM   
jannas34

 

Posts: 76
Joined: 1/9/2020
Status: offline
quote:

ORIGINAL: slimatwar

No matter which scenario I play, the game freezes after some time of playing and also the whole system behaves strangely so I need to reboot my PC.

this game is a turd, matrix got ur money already so is not interested in fixing it

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Post #: 26
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