Fresh install on a new laptop : game won't launch

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All Forums >> [New Releases from Matrix Games] >> Strategic Command Series >> Strategic Command WWII: World at War >> Tech Support >> Fresh install on a new laptop : game won't launch

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Fresh install on a new laptop : game won't launch - 11/6/2021 4:27:37 PM

boudi

Posts: 346
Score: 0
Joined: 1/7/2007
From: France
Status: offline

Hello,

After a fresh install on a new laptop, the game won't launch.

Right click on SC3-WWII World at War.exe, run as administrator.

Next a black windows during 1 or 2 seconds, and return to desktop.

This is the exception_trace.log :

sc3: system execution failed.
Following is the set of recorded exceptions:

-------------------------------------------------------------------------------
Class / Object Routine Nature of exception Effect
-------------------------------------------------------------------------------
APPLICATION root's creation Permission denied:
<0000000005480058> Operating system error. Exit
-------------------------------------------------------------------------------
APPLICATION root's creation
<0000000005480058> Routine failure. Exit
-------------------------------------------------------------------------------
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ entering level 1 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-------------------------------------------------------------------------------
APPLICATION root's creation Permission denied:
<0000000005480058> Operating system error. Exit
-------------------------------------------------------------------------------
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ back to level 0 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-------------------------------------------------------------------------------
APPLICATION root's creation
<0000000005480058> Exception in rescue clause. Exit
-------------------------------------------------------------------------------
APPLICATION root's creation
<0000000005480058> Routine failure. Exit
-------------------------------------------------------------------------------
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ entering level 1 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-------------------------------------------------------------------------------
APPLICATION root's creation Permission denied:
<0000000005480058> Operating system error. Exit
-------------------------------------------------------------------------------
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ back to level 0 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-------------------------------------------------------------------------------
APPLICATION root's creation
<0000000005480058> Exception in rescue clause. Exit
-------------------------------------------------------------------------------
APPLICATION root's creation
<0000000005480058> Routine failure. Exit
-------------------------------------------------------------------------------

Time of this report: 11/6/2021, 17:18:51
Machine name: LAPTOP-4KNRR37J
Machine Id: {CE739D9E-05C8-414E-B64C-F6DACC5B4BCA}
Operating System: Windows 10 Famille 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
Language: French (Regional Setting: French)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: ROG Strix G531GT_G531GT
BIOS: G531GT.308 (type: UEFI)
Processor: Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8044MB RAM
Page File: 9453MB used, 3198MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.3.0
DxDiag Version: 10.00.19041.0928 64bit Unicode

Video card : NVIDIA GeForce GTX 1650

Any idea ?

Thanks !

Post #: 1

RE: Fresh install on a new laptop : game won't launch - 11/6/2021 4:42:59 PM

boudi

Posts: 346
Score: 0
Joined: 1/7/2007
From: France
Status: offline

Funny, SC world war I, but launched by Steam apps, works fine ??

(in reply to boudi)

Post #: 2

RE: Fresh install on a new laptop : game won't launch - 11/6/2021 6:59:12 PM

boudi

Posts: 346
Score: 0
Joined: 1/7/2007
From: France
Status: offline

Okay. Uninstall.

Install version 1.00 and launch : OK.
Install patch 1.12.01 and launch : game won't start.

The problem come from the patch.

I need some help.

(in reply to boudi)

Post #: 3

RE: Fresh install on a new laptop : game won't launch - 11/7/2021 7:39:57 PM

boudi

Posts: 346
Score: 0
Joined: 1/7/2007
From: France
Status: offline

Next attempt :

Fresh install and update to 1.12.01 by the game menu.

And the game works fine.

The problem come from the file that we can download by https://www.matrixgames.com/member/mypage : warning, the file (European server at least) seems corrupted.

(in reply to boudi)

Post #: 4

RE: Fresh install on a new laptop : game won't launch - 11/25/2021 2:49:13 PM

malic

Posts: 6
Score: 0
Joined: 11/25/2021
Status: offline

I can not get my copy to play. I tried every possible way to install it. The game will play fine without the update but as soon as I update (from game or website) it does nothing. I'm stumped.

(in reply to boudi)

Post #: 5

RE: Fresh install on a new laptop : game won't launch - 11/25/2021 5:53:29 PM

Hubert Cater

Posts: 5199
Score: 2
Joined: 7/22/2013
Status: offline

Hi Malic,

Sorry to hear about the issues, and my best advice would be to contact Matrix Support directly to see if they could help.

http://www1.matrixgames.com/support/

Hope this helps,
Hubert

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(in reply to malic)

Post #: 6

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All Forums >> [New Releases from Matrix Games] >> Strategic Command Series >> Strategic Command WWII: World at War >> Tech Support >> Fresh install on a new laptop : game won't launch

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