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All Forums >> [New Releases from Matrix Games] >> Decisive Campaigns: Ardennes Offensive >> Tech Support >> Game stuck on Quality Assurance 1 step

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Game stuck on Quality Assurance 1 step - 11/18/2021 6:16:48 PM

Simulacra53

Posts: 632
Joined: 5/16/2015
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Was playing West Wall turn 4, game did not proceed after quality assurance 1, just stuck - no crash or complete lock up, just not going any further (pause and unpause).

Will try another game and see what happens.

Apart from that I hame happy to see this game released!

Post #: 1

RE: Game stuck on Quality Assurance 1 step - 11/18/2021 6:32:26 PM

Oberst_Klink

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From: Germany
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Which side did you play, what turn and which settings?

Klink, Oberst

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Post #: 2

RE: Game stuck on Quality Assurance 1 step - 11/18/2021 6:32:35 PM

Simulacra53

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Second play on turn 3 - same
Possibly after crossing the river at Echternach?

Will play another scenario next, but thought it would have been a nice prologue to get into the right mood.

< Message edited by Simulacra53 -- 11/18/2021 6:33:38 PM >

Post #: 3

RE: Game stuck on Quality Assurance 1 step - 11/18/2021 6:33:37 PM

Vic

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If possible send me the last autosave to vic@vrdesigns.net please. And link to this thread please. I ll try to address this asap. Best wishes vic

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RE: Game stuck on Quality Assurance 1 step - 11/18/2021 6:45:07 PM

Simulacra53

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quote:

ORIGINAL: Oberst_Klink

Which side did you play, what turn and which settings?

Klink, Oberst

FYI - all defaults

(in reply to Oberst_Klink)

Post #: 5

RE: Game stuck on Quality Assurance 1 step - 11/18/2021 6:52:23 PM

Nico165b165

Posts: 419
Joined: 1/28/2007
From: Mons, Belgique
Status: offline

I had that one too on round 1 Arracourt.

Two things:

1) the autosave is done before the ai turn, so you can quit the game and load it again without losing anything

2) Before trying it again, I relaunched the game as admin. Not sure if it helped but no problem after that. Maybe something with the game trying to write something without enough permissions?

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Post #: 6

RE: Game stuck on Quality Assurance 1 step - 11/18/2021 7:15:51 PM

Vic

Posts: 8262
Joined: 5/17/2004
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@everybody with this issue,

Can I get your processor names?

Trying to get to bottom of this, but I need to be able to repeat the bug on my systems.

If anybody has a savefile from which the bug repeats please send it to vic@vrdesigns.net with a link to this thread.

Best wishes,
Vic

< Message edited by Vic -- 11/18/2021 8:17:48 PM >

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Post #: 7

RE: Game stuck on Quality Assurance 1 step - 11/18/2021 7:22:23 PM

Vic

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Joined: 5/17/2004
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I am going to post an open beta 1.00.01b build.

I think it might be related to some processors handling some threading variables differently than mine (and apparently most of the test team).

I would really like the people who had this issue to try it out and see if the issue still occurs.

Sorry for the hassle, but it would be really nice if we could get this cleared up.

Will post here when it is up.

best wishes,
Vic

< Message edited by Vic -- 11/18/2021 8:23:08 PM >

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Post #: 8

RE: Game stuck on Quality Assurance 1 step - 11/18/2021 8:50:59 PM

MrClock

Posts: 65
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From: Milan - Italy
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Same here, West Wall turn 12.

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Post #: 9

RE: Game stuck on Quality Assurance 1 step - 11/18/2021 9:02:15 PM

Vic

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Joined: 5/17/2004
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Hi all,

I just posted an open beta patch:

https://www.matrixgames.com/forums/tm.asp?m=5102997&mpage=1&key=�

Could you give it a try and see if the issue still repeats with this version?

best wishes,

Vic

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Post #: 10

RE: Game stuck on Quality Assurance 1 step - 11/18/2021 9:07:50 PM

Vic

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In any case remember that autosave was enabled by default upon install and you can load the last end of turn state and relaunch the AI without losing any moves.

best wishes,
Vic

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Post #: 11

RE: Game stuck on Quality Assurance 1 step - 11/18/2021 9:16:26 PM

MrClock

Posts: 65
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From: Milan - Italy
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It works!(It worked on the second try).

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Post #: 12

RE: Game stuck on Quality Assurance 1 step - 11/18/2021 9:29:12 PM

Vic

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quote:

ORIGINAL: MrClock

It works!(It worked on the second try).

eh?

So it failed on the first try?

The problem we are after is intermittent and only occuring on certain system configurations so dont celebrate to early. This might very well still require some work on my side.

best,
Vic

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Post #: 13

RE: Game stuck on Quality Assurance 1 step - 11/18/2021 9:39:56 PM

MrClock

Posts: 65
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From: Milan - Italy
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Yes, the game failed on the first try. On the next round, the same thing happened. I reloaded and it worked. I will try the game on my gaming PC.

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Post #: 14

RE: Game stuck on Quality Assurance 1 step - 11/18/2021 9:46:50 PM

Vic

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Joined: 5/17/2004
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quote:

ORIGINAL: MrClock

Yes, the game failed on the first try. On the next round, the same thing happened. I reloaded and it worked. I will try the game on my gaming PC.

quote:

The problem we are after is intermittent and only occuring on certain system configurations so dont celebrate to early. This might very well still require some work on my side.

Intell processor by any chance?

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Post #: 15

RE: Game stuck on Quality Assurance 1 step - 11/18/2021 11:10:58 PM

Vic

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Thanks for all the feedback guys.

Just uploaded subversion C open beta over here:
https://www.matrixgames.com/forums/tm.asp?m=5102997&mpage=1&key=�

In case it happens again please press the 'y' key which will give a popup with information on the AI thread. This will help me better understand whats happening on your systems.

Work around seems to be to hide AI moves (prefs>general>show/hide ai moves), but please dont do that when helping me test fix the issue.

It is much appreciated you are helping fix this issue.

best wishes,
Vic

< Message edited by Vic -- 11/18/2021 11:14:35 PM >

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Post #: 16

RE: Game stuck on Quality Assurance 1 step - 11/18/2021 11:13:29 PM

Vic

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Here is an example of pressing the y key with v1.00.01c:

Attachment (1)

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Post #: 17

RE: Game stuck on Quality Assurance 1 step - 11/19/2021 4:43:59 PM

Vic

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Uploaded subversion d. Hopefully this makes a difference for this issue.

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Post #: 18

RE: Game stuck on Quality Assurance 1 step - 11/19/2021 8:06:25 PM

benpark

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The patch fixed my issue - thanks for the fast patch.

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Post #: 19

RE: Game stuck on Quality Assurance 1 step - 11/19/2021 8:37:53 PM

Vic

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Which patch, look in bottom of main menu on game launch...? And is it still fixed with patch subversion E?

https://www.matrixgames.com/forums/tm.asp?m=5102997

Thanks a bunch for helping testing this.

< Message edited by Vic -- 11/20/2021 1:22:42 PM >

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Post #: 20

RE: Game stuck on Quality Assurance 1 step - 11/19/2021 9:33:58 PM

MrClock

Posts: 65
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From: Milan - Italy
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Subversion D solved my problems.
Subversion E I haven't tried yet.

(Intel processor)

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Post #: 21

RE: Game stuck on Quality Assurance 1 step - 11/20/2021 3:22:20 AM

sfbaytf

Posts: 1122
Joined: 4/13/2005
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I got a CDT in the Westwall scenario. Restarted the scenario from autosave fixed it. Playing the American side

Playing the Arracort scenario and got the quality assurance message. Restarted from autosave 2 and same thing. Deleted the autosave 2 file and restarted the autosave 1 and second turn ran. Playing Germans in this one.

Using AMD Ryzen 5800X 8 core CPU. 32 gigs memory.

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Post #: 22

RE: Game stuck on Quality Assurance 1 step - 11/20/2021 1:12:34 PM

Vic

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Joined: 5/17/2004
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quote:

ORIGINAL: MrClock

Subversion D solved my problems.
Subversion E I haven't tried yet.

(Intel processor)

Please try subversion E or F as well... Would be very helpful for the next official patch.

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Post #: 23

RE: Game stuck on Quality Assurance 1 step - 11/20/2021 1:14:42 PM

Vic

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Joined: 5/17/2004
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quote:

ORIGINAL: sfbaytf

I got a CDT in the Westwall scenario. Restarted the scenario from autosave fixed it. Playing the American side

Playing the Arracort scenario and got the quality assurance message. Restarted from autosave 2 and same thing. Deleted the autosave 2 file and restarted the autosave 1 and second turn ran. Playing Germans in this one.

Using AMD Ryzen 5800X 8 core CPU. 32 gigs memory.

Please try the latest open beta to see if arracourt scenario runs without that issue for you.

Please report the CTD as follows: https://www.matrixgames.com/forums/tm.asp?m=5103992&mpage=1&key=�
Very interested in debugging that one.

Best,
Vic

< Message edited by Vic -- 11/20/2021 1:22:02 PM >

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Post #: 24

RE: Game stuck on Quality Assurance 1 step - 11/20/2021 1:23:44 PM

Vic

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Posted subversion F to tackle this problem over here: https://www.matrixgames.com/forums/tm.asp?m=5102997

In case the AI hangs again with subversion F please press the 'y' key which will give a popup with information on the AI thread. This will help me better understand whats happening on your systems.

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Post #: 25

RE: Game stuck on Quality Assurance 1 step - 11/20/2021 4:13:05 PM

sfbaytf

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quote:

ORIGINAL: Vic

quote:

ORIGINAL: sfbaytf

I got a CDT in the Westwall scenario. Restarted the scenario from autosave fixed it. Playing the American side

Playing the Arracort scenario and got the quality assurance message. Restarted from autosave 2 and same thing. Deleted the autosave 2 file and restarted the autosave 1 and second turn ran. Playing Germans in this one.

Using AMD Ryzen 5800X 8 core CPU. 32 gigs memory.

Please try the latest open beta to see if arracourt scenario runs without that issue for you.

Please report the CTD as follows: https://www.matrixgames.com/forums/tm.asp?m=5103992&mpage=1&key=�
Very interested in debugging that one.

Best,
Vic

Beta patch F installed and Arracourt now runs fine after 6 turns. Only issue now is when I startup the opening screen won't stop when I press esc or any key. Ran as admin and normal user.

No big deal I just have to wait until opening screen finishes and game starts at opening menu.

Additional info-I tried another Arracourt and the game froze during the allied turn replay. hit F4 and game quit to desktop. Restarted game from last save and ran fine. I was multi-tasking during this game so I'm assuming the multi-tasking may have something to do with game freeze?

Avoid multi-tasking when running game? How many CPU cores does this use?

< Message edited by sfbaytf -- 11/20/2021 5:29:16 PM >

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Post #: 26

RE: Game stuck on Quality Assurance 1 step - 11/20/2021 5:47:29 PM

Vic

Posts: 8262
Joined: 5/17/2004
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Hi,

Just had some positive results with beta patch G (see open beta thread). It should also fix your issue with the intro screen.

Game uses max 2 CPU cores.

Best wishes,
Vic

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Post #: 27

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