Can't update using startup menue (Matrix version)

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Can't update using startup menue (Matrix version)

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Tech Support >> Can't update using startup menue (Matrix version)

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Can't update using startup menue (Matrix version) - 12/15/2021 4:43:38 PM

rocketman71

Posts: 441
Joined: 2/20/2007
Status: offline

Like the title says. The check for updates function identifies the latest update but is unable to start download due to FTP problem. Maybe I can download update manually, but thought I should let you know.

Post #: 1

RE: Can't update using startup menue (Matrix version) - 12/16/2021 6:09:10 AM

hpalmer

Posts: 23
Joined: 4/27/2020
Status: offline

Having the same issue. Not sure how to download manually... Can't see a link anywhere and I don't have the steam version where it would auto update. The auto updater via the launch menu is not working for me. Disabled firewall, tried a few things, but unable to download the update.

(in reply to rocketman71)

Post #: 2

RE: Can't update using startup menue (Matrix version) - 12/16/2021 7:33:24 AM

Fraggo5

Posts: 46
Joined: 3/24/2021
From: Peterborough U.K
Status: offline

Log into your matrix account got to my page , file downloads and there you have the option to directly download latest patch or beta depending what you want . usually these are self extracting once you open the file

(in reply to hpalmer)

Post #: 3

RE: Can't update using startup menue (Matrix version) - 12/16/2021 3:11:30 PM

rocketman71

Posts: 441
Joined: 2/20/2007
Status: offline

I think you can pick it up from the store page without being logged in. Just look under "downloads" and it should be there right at the top of the list.

(in reply to Fraggo5)

Post #: 4

RE: Can't update using startup menue (Matrix version) - 12/16/2021 4:24:22 PM

Joel Billings

Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline

I've emailed Erik to make him aware of this thread.

_____________________________

All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to rocketman71)

Post #: 5

RE: Can't update using startup menue (Matrix version) - 12/17/2021 10:29:38 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Usually this issue is caused by the interference of a Internet security program (a firewall, an anti-virus, an anti-malware, etc.) with the game update feature.
Please check if any of your Internet security programs is interfering with the download from our ftp servers.

Alternatively, you can manually download and install the updates from your account's "MY PAGE" download area (*) or from the download section in the game product's page:
https://www.matrixgames.com/game/gary-grigsbys-war-in-the-east-2

(*) You can download games and patches/updates from your account�s download area provided they are registered to the account. Please see the forum post below which explains how to do this:
https://www.matrixgames.com/forums/tm.asp?m=4675348

(in reply to Joel Billings)

Post #: 6

RE: Can't update using startup menue (Matrix version) - 12/17/2021 3:23:02 PM

rocketman71

Posts: 441
Joined: 2/20/2007
Status: offline

quote:

ORIGINAL: VPaulus

Usually this issue is caused by the interference of a Internet security program (a firewall, an anti-virus, an anti-malware, etc.) with the game update feature.
Please check if any of your Internet security programs is interfering with the download from our ftp servers.

Alternatively, you can manually download and install the updates from your account's "MY PAGE" download area (*) or from the download section in the game product's page:
https://www.matrixgames.com/game/gary-grigsbys-war-in-the-east-2

(*) You can download games and patches/updates from your account�s download area provided they are registered to the account. Please see the forum post below which explains how to do this:
https://www.matrixgames.com/forums/tm.asp?m=4675348

Can VPN clients also mess things up?

(in reply to VPaulus)

Post #: 7

RE: Can't update using startup menue (Matrix version) - 12/17/2021 4:55:58 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

quote:

ORIGINAL: rocketman71
Can VPN clients also mess things up?

Doubt it but I can't be sure.
It can be also an ISP issue as sometimes they like to do traffic shaping when it's coming from ftp servers.

< Message edited by VPaulus -- 12/17/2021 4:57:03 PM >

(in reply to rocketman71)

Post #: 8

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Tech Support >> Can't update using startup menue (Matrix version)

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