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Game crash - 1/20/2022 5:32:42 PM   
Stamb

 

Posts: 1030
Joined: 10/26/2021
Status: offline 		Got my first wite 2 game crash.

Game version - 0.15 patch via .exe file replacement. Non steam.

Loaded multiplayer game and was observing what happened. No actions from my side, except of viewing unit details.

Windows 10, from Event Viewer:

Faulting application name: WarInTheEast2.exe, version: 1.0.2.15, time stamp: 0x61e2ce41
Faulting module name: WarInTheEast2.exe, version: 1.0.2.15, time stamp: 0x61e2ce41
Exception code: 0xc0000005
Fault offset: 0x003a4e16
Faulting process ID: 0x22b0
Faulting application start time: 0x01d80e1d1369cda3
Faulting application path: D:\Games\Gary Grigsby's War in the East 2\WarInTheEast2.exe
Faulting module path: D:\Games\Gary Grigsby's War in the East 2\WarInTheEast2.exe
Report ID: 1055b224-b481-4437-a75c-5a1577e1ae44
Faulting package full name:
Faulting package-relative application ID:


If there is any additional data - tell me where I can look for it, and I will post it until I turn of a PC

< Message edited by Stamb -- 1/20/2022 5:36:58 PM >

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RE: Game crash - 1/20/2022 5:41:56 PM   
Stamb

 

Posts: 1030
Joined: 10/26/2021
Status: offline 		Going to install a beta patch and see what happens

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Post #: 2
RE: Game crash - 1/20/2022 6:57:40 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		When the game crashes, check if you have a crash dump file. I will be named WarInTheEast2.exe.<number>.dmp in the C:\Users\<your username>\AppData\Local\CrashDumps folder. Zip it up and attach it here along with the version number you were using when it crashed. Thanks.

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Post #: 3
RE: Game crash - 1/20/2022 7:18:32 PM   
Stamb

 

Posts: 1030
Joined: 10/26/2021
Status: offline 		I have CrashReportClient folder only under AppData\Local, is it useful?

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Post #: 4
RE: Game crash - 1/20/2022 8:04:59 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		No, I don't think so. Is your computer generating a crash dump file?

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Post #: 5
RE: Game crash - 1/20/2022 8:07:51 PM   
Stamb

 

Posts: 1030
Joined: 10/26/2021
Status: offline 		How can I check it?

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Post #: 6
RE: Game crash - 1/20/2022 8:51:05 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		As above, look in your directory: C:\Users\<your username>\AppData\Local\CrashDumps

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Post #: 7
RE: Game crash - 1/20/2022 9:03:34 PM   
Stamb

 

Posts: 1030
Joined: 10/26/2021
Status: offline 		I don't have CrashDumps folder at all.

I had no BSODs or any other crashes in other games before.

< Message edited by Stamb -- 1/20/2022 9:04:12 PM >

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Post #: 8
RE: Game crash - 1/21/2022 7:26:20 AM   
Stephan61

 

Posts: 60
Joined: 3/3/2021
Status: offline
quote:

ORIGINAL: Stamb

I don't have CrashDumps folder at all.

I had no BSODs or any other crashes in other games before.


Its a hidden file for moston windows 10
In the start bar search %appdata%
It should bring up a file location C/username/appdata/local/crashdumps

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Post #: 9
RE: Game crash - 1/21/2022 8:05:01 AM   
Stamb

 

Posts: 1030
Joined: 10/26/2021
Status: offline 		I can see hidden folders. As some of this AppData\Local are also hidden.

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Post #: 10
RE: Game crash - 1/21/2022 9:10:19 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		Not sure why you don't have that folder. I didn't know about it until Pavel told me to look for it and it was there on my system. I assumed it's something on all systems.

So you were just scrolling around the map and viewing unit detail screens? Have you been able to load the Mp game in and get past that point?

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Post #: 11
RE: Game crash - 1/21/2022 9:22:21 PM   
Stamb

 

Posts: 1030
Joined: 10/26/2021
Status: offline 		Yep. After that I am playing just fine. Maybe just a rare failure of a windows/ram/etc that lead to a crash. If it will happen often I will let you know.

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Post #: 12
RE: Game crash - 1/22/2022 8:21:36 AM   
Stephan61

 

Posts: 60
Joined: 3/3/2021
Status: offline 		Crash Dump file from my V15 game, same thing happened...

Attachment (1)

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Post #: 13
RE: Game crash - 1/22/2022 7:02:53 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		Ok, I've added the crash dump to a bug report, thanks. Since these are random non-repeatable crashes, we'll have to see if the crash dump yields any definitive information on what might be causing the crashes.

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Post #: 14
RE: Game crash - 1/22/2022 7:15:05 PM   
Beethoven1

 

Posts: 754
Joined: 3/25/2021
Status: offline
quote:

ORIGINAL: Joel Billings

Ok, I've added the crash dump to a bug report, thanks. Since these are random non-repeatable crashes, we'll have to see if the crash dump yields any definitive information on what might be causing the crashes.


I also had a random crash yesterday, looking in that crash folder I have a crash dump file, attached.

I wasn't doing/clicking on anything in particular, just randomly crashed out of the blue AFAIR.

Attachment (1)

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Post #: 15
RE: Game crash - 1/22/2022 7:32:24 PM   
Stamb

 

Posts: 1030
Joined: 10/26/2021
Status: offline 		Glad that I am not the only one.

Probably I went too far with disabling telemetry and auto updates for a Windows. Maybe that is why I do not have the CrushDumps folder

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Post #: 16
RE: Game crash - 1/25/2022 10:50:14 AM   
Beethoven1

 

Posts: 754
Joined: 3/25/2021
Status: offline 		I just had another crash/freeze on the current .whateveritis.15.whateveritis patch. However, no crash log this time because (I presume) it was frozen and asked if I wanted to wait for it to respond or not, and it was not responding after a long time.

Differently from the last one, in this one I was trying to save in single player mode when it froze, whereas in the last one I was in the game.

Previous patches have generally been pretty stable for me FWIW.

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Post #: 17
RE: Game crash - 1/25/2022 5:02:32 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		Beethoven, what version were you running when you got the crash which created the crash dump file you posted? It doesn't appear to be the 1.02.15. Unfortunately so far, the crash dumps haven't provided any clues as to why the game is randomly crashing.

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Post #: 18
RE: Game crash - 1/25/2022 6:56:06 PM   
Beethoven1

 

Posts: 754
Joined: 3/25/2021
Status: offline
quote:

ORIGINAL: Joel Billings

Beethoven, what version were you running when you got the crash which created the crash dump file you posted? It doesn't appear to be the 1.02.15. Unfortunately so far, the crash dumps haven't provided any clues as to why the game is randomly crashing.


I am pretty sure that was with 1.02.13, because I didn't bother upgrading to the one that was in between 1.02.13 and 1.02.15 for a couple of days.

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Post #: 19
RE: Game crash - 1/26/2022 4:35:00 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		Did any of the crashes reported in this thread while you were using a drop down menu?

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Post #: 20
RE: Game crash - 1/26/2022 4:45:13 PM   
Beethoven1

 

Posts: 754
Joined: 3/25/2021
Status: offline
quote:

ORIGINAL: Joel Billings

Did any of the crashes reported in this thread while you were using a drop down menu?


On my 2nd crash (freeze) it froze when it was bringing up the yes/no choice to overwrite another save. Not sure if that counts as a menu or not, probably not, but maybe.

My other one definitely where it crashed and where I uploaded the crash report did not have a drop down menu, the last thing I did before it was click on a hex on the map, with the normal sort of map mode.

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Post #: 21
RE: Game crash - 1/27/2022 10:32:19 AM   
Stamb

 

Posts: 1030
Joined: 10/26/2021
Status: offline 		Another crash when viewing units in Reserve. No logs unfortunately.

< Message edited by Stamb -- 1/27/2022 10:33:01 AM >

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Post #: 22
RE: Game crash - 1/29/2022 10:33:02 AM   
Stamb

 

Posts: 1030
Joined: 10/26/2021
Status: offline 		Got another one. I am having at least 1 crash every turn while viewing units. Most of the time it is happening when units are in TBs or reserve TB.

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Post #: 23
RE: Game crash - 1/30/2022 9:37:17 AM   
Stamb

 

Posts: 1030
Joined: 10/26/2021
Status: offline 		And again. Same situation, viewing units in TBs. Fortunately I was able to get crash dumps. Had to modify windows registry as described here:
https://docs.microsoft.com/en-us/windows/win32/wer/collecting-user-mode-dumps

Crash dump:
https://ufile.io/4kv4ebqi


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Post #: 24
RE: Game crash - 1/31/2022 5:43:38 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		Thanks, that is a huge file. It is a similar report as MSAG has made. Pavel is looking at the crash dumps now. He says they are a different issue from some of those he worked on over the weekend. He will try to replicate it.

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Post #: 25
RE: Game crash - 1/31/2022 5:44:53 PM   
Stamb

 

Posts: 1030
Joined: 10/26/2021
Status: offline 		There are 2 options:

1: Mini dump
2: Full dump

I used second one. Do you prefer mini dumps?

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Post #: 26
RE: Game crash - 1/31/2022 6:22:53 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		Actually Pavel was excited to see the full dump. It's so big it doesn't fit in our Redmine bug tracking software, so I had to send it to Pavel separately. He said normally mini-dumps are good enough, however if you are set for the full dumps we'll take them. He said the dumps he got on this issue were very useful. A hotfix is about to go up.

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Post #: 27
RE: Game crash - 1/31/2022 6:34:22 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		I've released a 1.02.19 hotfix in a separate thread in tech support. Please try it out and let us know if it gets you past your crashes. Thanks.

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Post #: 28
RE: Game crash - 2/2/2022 3:04:57 AM   
Hardradi


Posts: 571
Joined: 2/9/2011
Status: offline 		Just got a crash while building the air phase, no indicators and no crash dump. Windows 7 on 1.02.15Beta. I will try I the new patch.

(I also had a crash building the air phase last turn but in the case I could see my PC was struggling just never got to save it in time.)

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Post #: 29
RE: Game crash - 2/2/2022 7:23:16 AM   
Stamb

 

Posts: 1030
Joined: 10/26/2021
Status: offline 		I was able to make a turn without a crash with 0.19Beta
try it :)

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Post #: 30
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