Can't login into PBEM

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All Forums >> [New Releases from Matrix Games] >> Strategic Command Series >> Strategic Command WWII: World at War >> Tech Support >> Can't login into PBEM

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Can't login into PBEM - 2/5/2022 9:32:43 AM

nicksun123

Posts: 12
Score: 0
Joined: 10/27/2021
Status: offline

Hello,

it seems that after the new update I need to put my credentials again to login. But it always says "Sorry - you are not logged in. Please try again.".
I double checked that my credentials are correct.

Could anybody help me with this issue please.

Post #: 1

RE: Can't login into PBEM - 2/5/2022 2:31:29 PM

Hubert Cater

Posts: 5199
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Joined: 7/22/2013
Status: offline

Your best bet here would be to contact Matrix support as they would be best suited to help you sort this out:

https://www.matrixgames.com/contacts

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(in reply to nicksun123)

Post #: 2

RE: Can't login into PBEM - 2/6/2022 12:25:25 PM

nicksun123

Posts: 12
Score: 0
Joined: 10/27/2021
Status: offline

Thank you.
I wrote a mail to them.

(in reply to Hubert Cater)

Post #: 3

RE: Can't login into PBEM - 2/14/2022 1:55:19 PM

nicksun123

Posts: 12
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Joined: 10/27/2021
Status: offline

After some time and not much help from the support team, I found out that now there are no special characters allowed in the password. At the time of the creation of my user it was still allowed. further I saw that the '&' symbol is causing the problem.It is converted to an '_' for the next charater that comes after the '&' symbol. In my case it was a T with an underscore or at least it looks like that in the game (saw it when i try to create a new user and the input in the password field is shown).

The support said they cannot help here but I hope they can reset my password somehow but I need to wait for there reply.

EDIT: the user with the same password still works in WWI though but I think it's because there is no new update like WiE and WaW ones.

< Message edited by nicksun123 -- 2/14/2022 1:57:48 PM >

(in reply to nicksun123)

Post #: 4

RE: Can't login into PBEM - 2/14/2022 2:38:09 PM

Hubert Cater

Posts: 5199
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Joined: 7/22/2013
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Yes that would make sense as we had to redo the code regarding special characters, so it hasn't shown up in WWI yet as that has not yet been patched.

Hopefully they can reset your password soon enough and if not please let me know,
Hubert

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Post #: 5

RE: Can't login into PBEM - 2/16/2022 5:08:09 PM

nicksun123

Posts: 12
Score: 0
Joined: 10/27/2021
Status: offline

They could reset the password for me and I can login again. Thank you for your help here.

(in reply to Hubert Cater)

Post #: 6

RE: Can't login into PBEM - 2/16/2022 6:52:05 PM

Hubert Cater

Posts: 5199
Score: 2
Joined: 7/22/2013
Status: offline

Great!

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(in reply to nicksun123)

Post #: 7

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