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Broken Slitherine won't let me buy anything

 
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Broken Slitherine won't let me buy anything - 2/15/2022 2:33:10 AM   
GiveWarAchance

 

Posts: 389
Joined: 2/11/2015
Status: offline 		I tried 4 times to buy a few games and got 4 errors with no explanation. I hope to god you didn't take my money 4 times. And you made me re-log in many times clicking on stupid images of fire hydrants and tractors. WTF is wrong this archaic site?

Why advertise games you won't let us buy? Why torture customers with that idiotic picture clicking task over & over? Just to check if there is a patch for a game - back to the fire hydrant again making me feel like a dog that drinks too much.

I tried to buy on slitherine instead of steam cause they are turning into a monopoly, but I guess steam is the only way to buy games now. Goodbye slitherine and whatever corruption you are engaging in.
Post #: 1
RE: Broken Slitherine won't let me buy anything - 2/15/2022 2:47:31 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi GiveWarAchance,

I can only stay that our store is working and processing many orders a day. Believe me, we're not trying to make it hard for anyone to order.

Please give you support an e-mail at support@matrixgames.com. They are there every day and can work with you to figure out why our store was not allowing you to place an order and what caused the errors.

Once a game is purchased, it's automatically registered and it's easy to re-download it or download any updates for it. Something's clearly not working for you but our support may be able to help. Please drop them a line.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to GiveWarAchance)
Post #: 2
RE: Broken Slitherine won't let me buy anything - 2/15/2022 3:07:44 AM   
zgrssd

 

Posts: 3385
Joined: 6/9/2020
Status: offline
quote:

Why torture customers with that idiotic picture clicking task over & over? Just to check if there is a patch for a game - back to the fire hydrant again making me feel like a dog that drinks too much.

That is a CAPTCHA.

It has been a while since I saw what is used, but from what you describe it is with 99% certainty googles reCaptcha.
Which by default saves a cookie to make sure you do not have to fill it every login at every website that uses it.

Also 99% of all login/session systems work via cookies, the one for the store being no exception.

If it was just one not working, I could chalk it up to the site being overloaded.

But if both do not work, there is definitely some issue with your browser not accepting, retaining or send out cookies.
Which would also explain your issues with buyign stuff. It is not realy possible for any shop system to work, if your browser will not tell it for what user this order is (because it keeps dropping the login cookie).

< Message edited by zgrssd -- 2/15/2022 3:08:52 AM >

(in reply to GiveWarAchance)
Post #: 3
RE: Broken Slitherine won't let me buy anything - 2/15/2022 10:54:29 AM   
TorenAltair

 

Posts: 4
Joined: 1/28/2021
Status: offline 		In case you wanted to pay with Paypal: I got non-telling errors as well. I assume because my Email address is different here than my Paypal address. Additionally I hade to make sure that each field in the invoice form is filled out. Then I could pay with a credit card.

(in reply to ginana22)
Post #: 4
RE: Broken Slitherine won't let me buy anything - 2/15/2022 12:15:09 PM   
Zap


Posts: 3639
Joined: 12/6/2004
From: LAS VEGAS TAKE A CHANCE
Status: offline 		Talking about support matrix. I tried to get matrix support but it sends me to slitherine support. I've been waiting for a physical copy of CS Vietnam several weeks now. I felt at the time of purchase being shipped from England was going to be a problem, I was proven right. So I sent it in to slitherine help. Hopefully they can track it down.

(in reply to TorenAltair)
Post #: 5
RE: Broken Slitherine won't let me buy anything - 2/15/2022 1:33:37 PM   
mainsworthy

 

Posts: 428
Joined: 9/3/2013
Status: offline 		googles reCaptcha is trying to test weather your a bot, i have found this problem all over the net not related to matrix,this problem normaly ocurs when you get the first wrong, i have had some sucess after the failed try, by deliberatly getting it wrong the the next time doing it right, it appears that when you keep getting it right its stuck in a loop, so getting it wrong breaks out of it, i program so i can spot these things. if that does not work i have a second browser installed crome , its amazing the problems a second browser can fix. I also would try restarting PC, im sure you would rather have these bot checks rather than the security flaws of the 90s, i know its a pain, but we enjoy a lot of freedom online because of these checks.

< Message edited by mainsworthy -- 2/15/2022 1:38:46 PM >

_____________________________

https://iamnumber4.itch.io/

(in reply to Zap)
Post #: 6
RE: Broken Slitherine won't let me buy anything - 2/15/2022 3:49:26 PM   
Greybriar


Posts: 1148
Joined: 2/9/2007
Status: offline
quote:

ORIGINAL: GiveWarAchance

I tried 4 times to buy a few games and got 4 errors with no explanation. I hope to god you didn't take my money 4 times. And you made me re-log in many times clicking on stupid images of fire hydrants and tractors. WTF is wrong this archaic site?

Why advertise games you won't let us buy? Why torture customers with that idiotic picture clicking task over & over? Just to check if there is a patch for a game - back to the fire hydrant again making me feel like a dog that drinks too much.

I tried to buy on slitherine instead of steam cause they are turning into a monopoly, but I guess steam is the only way to buy games now. Goodbye slitherine and whatever corruption you are engaging in.

You may have a browser add-on that is causing you the problem. In the past I had to disable NoScript Security Suite because it was preventing me from making purchases at numerous online storefronts.

_____________________________

This war is not about slavery. --Robert E. Lee

(in reply to GiveWarAchance)
Post #: 7
RE: Broken Slitherine won't let me buy anything - 2/15/2022 4:46:53 PM   
mainsworthy

 

Posts: 428
Joined: 9/3/2013
Status: offline
quote:

ORIGINAL: Zap

Talking about support matrix. I tried to get matrix support but it sends me to slitherine support. I've been waiting for a physical copy of CS Vietnam several weeks now. I felt at the time of purchase being shipped from England was going to be a problem, I was proven right. So I sent it in to slitherine help. Hopefully they can track it down.


they have an email address support@matrixgames.com you prob know about but worth mentioning.

_____________________________

https://iamnumber4.itch.io/

(in reply to Zap)
Post #: 8
RE: Broken Slitherine won't let me buy anything - 2/15/2022 6:44:57 PM   
Zap


Posts: 3639
Joined: 12/6/2004
From: LAS VEGAS TAKE A CHANCE
Status: offline
quote:

ORIGINAL: mainsworthy


quote:

ORIGINAL: Zap

Talking about support matrix. I tried to get matrix support but it sends me to slitherine support. I've been waiting for a physical copy of CS Vietnam several weeks now. I felt at the time of purchase being shipped from England was going to be a problem, I was proven right. So I sent it in to slitherine help. Hopefully they can track it down.


they have an email address support@matrixgames.com you prob know about but worth mentioning.



Yes I'm aware of it. But in this instance I was on the matrix page clicked on helpdesk it gave me slitherine support. So, it was something on this site that sent me to slitherine support as opposed to matrix support.

(in reply to mainsworthy)
Post #: 9
RE: Broken Slitherine won't let me buy anything - 2/15/2022 8:49:42 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Zap,

quote:

ORIGINAL: Zap
Talking about support matrix. I tried to get matrix support but it sends me to slitherine support. I've been waiting for a physical copy of CS Vietnam several weeks now. I felt at the time of purchase being shipped from England was going to be a problem, I was proven right. So I sent it in to slitherine help. Hopefully they can track it down.


Matrix and Slitherine support are the same people. Shipping these days has become a lot more unpredictable for sure. Have you received a reply from support to help track down your shipment or are you still waiting?

Regards,

- Erik



_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Zap)
Post #: 10
RE: Broken Slitherine won't let me buy anything - 2/15/2022 9:32:12 PM   
Zap


Posts: 3639
Joined: 12/6/2004
From: LAS VEGAS TAKE A CHANCE
Status: offline
quote:

ORIGINAL: Erik Rutins

Hi Zap,

quote:

ORIGINAL: Zap
Talking about support matrix. I tried to get matrix support but it sends me to slitherine support. I've been waiting for a physical copy of CS Vietnam several weeks now. I felt at the time of purchase being shipped from England was going to be a problem, I was proven right. So I sent it in to slitherine help. Hopefully they can track it down.


Matrix and Slitherine support are the same people. Shipping these days has become a lot more unpredictable for sure. Have you received a reply from support to help track down your shipment or are you still waiting?

Regards,

- Erik





Hello Erik,
Automated response with a ticket reference number. Ill wait for some info.

(in reply to Erik Rutins)
Post #: 11
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