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- 8/23/2001 8:34:00 AM   
rich12545

 

Posts: 1705
Joined: 10/31/2000
From: Palouse, WA
Status: offline 		The Stereo sound files are on the Current Desert Fox CD and will be in the v7.0 Full download. Oh, no.
How about those of us who preordered the DF disk and have such a slow connection we can't do a full 7.0 download? What is so hard about putting those files on the new MC disk?

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Post #: 31
- 8/23/2001 8:56:00 AM   
Paul Vebber


Posts: 11430
Joined: 3/29/2000
From: Portsmouth RI
Status: offline 		They will be on it too. I meant to indicate that since they were already out on the MC, that one could expect them as "standard" part of the game now.

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Post #: 32
- 8/23/2001 9:05:00 AM   
rich12545

 

Posts: 1705
Joined: 10/31/2000
From: Palouse, WA
Status: offline 		Whew. :-)

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Post #: 33
- 8/23/2001 11:27:00 AM   
Alf

 

Posts: 14
Joined: 3/25/2001
From: KSA
Status: offline 		Same problem here, no shipping option in the price list (=0,00$) and no shipping option to select from, when I hit "Click here to Complete your Order"I end on the very same page Maybe a browser problem? I use OPERA 5.12 Please let me order Thanks Alf

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Post #: 34
- 8/23/2001 11:31:00 AM   
Alf

 

Posts: 14
Joined: 3/25/2001
From: KSA
Status: offline 		Same problem here, no shipping option in the price list (=0,00$) and no shipping option to select from, when I hit "Click here to Complete your Order"I end on the very same page Also can't find the "Process Order" button, Paul mentioned. Maybe a browser problem? I use OPERA 5.12 Please let me order Thanks Alf

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Post #: 35
- 8/23/2001 11:36:00 AM   
Alf

 

Posts: 14
Joined: 3/25/2001
From: KSA
Status: offline 		Same problem here, no shipping option in the price list (=0,00$) and no shipping option to select from, when I hit "Click here to Complete your Order"I end on the very same page Also can't find the "Process Order" button, Paul mentioned. Maybe a browser problem? I use OPERA 5.12 Please let me order Thanks Alf

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Post #: 36
- 8/23/2001 11:41:00 AM   
Alf

 

Posts: 14
Joined: 3/25/2001
From: KSA
Status: offline 		Sorry for the triple post Alf

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Post #: 37
- 8/23/2001 11:50:00 AM   
degen


Posts: 166
Joined: 9/8/2000
From: California
Status: offline 		The store worked fine for me. I put my order in for Lost Victories with no problems. I was in and out of the store in about three minutes.

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Post #: 38
- 8/23/2001 2:17:00 PM   
RolandRahn_MatrixForum

 

Posts: 588
Joined: 3/18/2001
From: Beloit, USA
Status: offline
quote:

Originally posted by Alf:
Same problem here, no shipping option in the price list (=0,00$) and no shipping option to select from, when I hit "Click here to Complete your Order"I end on the very same page Also can't find the "Process Order" button, Paul mentioned. Maybe a browser problem? I use OPERA 5.12 Please let me order Thanks Alf

I had the same problem like you as long as I used my old data (Logged in with password). When I used the Option to order it without loggin in (and without using my already registered data) I got the Option to use FedExpress. Hope this helps, Roland

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Post #: 39
- 8/23/2001 3:24:00 PM   
ubertechie

 

Posts: 135
Joined: 7/17/2001
From: Rye, East Sussex, UK
Status: offline 		okay - i have tried to buy this being both logged in and not logged in and i cant do it - and now i am cross .....
Please someone help me - someone from matrix mail me pleasebc@vavo.com and help me sort this out ...
Thanks
Uber

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Post #: 40
- 8/23/2001 5:25:00 PM   
Fabs

 

Posts: 444
Joined: 6/5/2000
From: London, U.K.
Status: offline 		What is the point of registering if it means that you can't complete an order? There is clearly a bug in the store software, it's been pointed out now by several customers and it should not be difficult to fix. It's preventing Matrigames from making sales, and should be a red hot priority if they want to survive as a business, not because of the problem itself but because if Matrixgames don't see it that way they haven't got what it takes to survive in business. All the support in the world from its hard core fans like me will not be enough to guarantee their commercial success, which is my greatest whish and on which our continued enjoyment of our hobby depends. If they can't function as a business, their enterprise will not ultimately succeeed. Any business that relies on technology to capture sales should treat the slightest problem in that environment as the hottest priority in the business. The store seems to be working much better now and to be much better presented, but when willing customers with their Credit cards drawn are frustrated in completing orders and the problem continues more than 6 hours after this has been notified it is symptomatic of a problem in establishing business priorities. The store is Matrixgames lifeline. It's no use having wonderful products if the customers can't buy them. I will try again this evening to put my order through, and hope that by then the business will have finally reacted and corrected the problem.

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Fabs

(in reply to Paul Vebber)
Post #: 41
- 8/23/2001 7:13:00 PM   
robber

 

Posts: 34
Joined: 10/4/2000
From: Stockholm, Sweden
Status: offline
quote:

Originally posted by RolandRahn:

I *think* that I have found the error -
All attempts to order it using my registration ended in
"Choose a shipping option"
without a shipping option that could be choosen. Using the CLICK HERE button to prevent registration led (after putting in the necessary information) to the textline "Choose a shipping option" with the Fed Express-Option.
Just wanted to add that I did as Roland and ignored my previous Matrix Store Account. Then it did choose FedEx as the shipping option and I was able to complete my order. Just don't forget to "Log out" of the store before you to this, if you still have an active cookie that logs on for you. Then go and order your MC choice, click Buy Now, Next click Process Order, finally on when the login screen appear click "If you would rather purchase without creating an account" click here-button. Fill out the form and click Continue Checkout. This clinched it for me anyway! Just got the confirmation e-mail from Matrix. Still, doesn't feel too comfortable paying FedEx more than I pay Matrix... /robber

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(in reply to Paul Vebber)
Post #: 42
- 8/23/2001 8:48:00 PM   
Paul Vebber


Posts: 11430
Joined: 3/29/2000
From: Portsmouth RI
Status: offline 		We are working on the "register" problem - it IS a high priority, but we do need a few hours of sleep a night... As far as we can tell, if you DO NOT log in , it will work...

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Post #: 43
- 8/23/2001 11:19:00 PM   
Mai Thai

 

Posts: 95
Joined: 4/21/2001
From: Switzerland
Status: offline 		To Matrix crew: Hi to all.
I just ordered my copy of MCLV and all was right and fine at first attempt.
Well done.
Just in case it is important to you i'm in Europe and shipping stuff worked right.
Bye

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(in reply to Paul Vebber)
Post #: 44
- 8/24/2001 12:15:00 AM   
Grumble

 

Posts: 471
Joined: 5/23/2000
From: Omaha, NE, USA
Status: offline 		FWIW, I was able to get in, order, and jump out in about 15 minutes-that's with the slow connection at work.
Confirmation email was waiting when I got home last night.

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(in reply to Paul Vebber)
Post #: 45
- 8/24/2001 12:20:00 AM   
Jasper

 

Posts: 174
Joined: 5/29/2001
From: I am from Mars
Status: offline
quote:

Originally posted by Paul Vebber:
I checked for Canada and without entering city or mail code info it gave me FedEx $21.00 as the only option (including brokerage fees and duties) [ August 22, 2001: Message edited by: Paul Vebber ]
Paul, I really like to order the game but can u estimate the cost for me to send to Singapore, no postal code require, it is only a mini island with a city (Country Singapore, City Singapore, Capital also Singapore) and tons of money.

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Post #: 46
- 8/24/2001 1:41:00 AM   
Paul Vebber


Posts: 11430
Joined: 3/29/2000
From: Portsmouth RI
Status: offline 		The store now has an option for shipping quote (middle of the option bar) the result for Singapore was: FedEx International [Does INCLUDE Taxes, Duties, and Tracking #.]$ 24.10

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Post #: 47
- 8/24/2001 5:04:00 AM   
Mark Ezra

 

Posts: 340
Joined: 12/29/2000
From: Jasmin Ranch, Acton CA
Status: offline 		Just noticed that I could order Lost victories...Order system worked fine...Got a coffee mug, too. No I'm gonna email my pals and let them know they can save a nice chunk of change by pre-ordering. Thanks, Matrix

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(in reply to Paul Vebber)
Post #: 48
- 8/24/2001 8:43:00 AM   
tracer


Posts: 1865
Joined: 11/22/2000
From: New Smyrna Beach, FL USA
Status: offline 		OK add me to the list
When I pre-ordered MCNA thru the online store everything went as smooth as a cheerleader's butt; now I can't get it to work.
First when I hit 'process order' and typed in my password it took me back to the Matrix homepage and when I went back to the store my 'cart' was empty. I read some of the suggestions in this thread and tried again: first logging out, then hitting 'purchase without creating account' and it brought me back to the store page...but except for the headers at the top the page is blank! Tried numerous times with the same result. Any ideas? Fabs got a point: us 'loyalists' will walk the money to Matrix if need be, but a newcomer could easily get dissuaded and give up.

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Jim NSB

(in reply to Paul Vebber)
Post #: 49
- 8/24/2001 9:04:00 AM   
tracer


Posts: 1865
Joined: 11/22/2000
From: New Smyrna Beach, FL USA
Status: offline 		Ok, found the problem. After typing my password I was hitting 'return to shopping' on the next page...when I hit 'buy now' in the uppper left the order went right thru. Maxima mea culpa Now I have a new problem: My browser crashed during the final phase of my order so I restarted it and ordered again. When I checked my e-mail I have *2* confirmations (with different numbers).
Looks like I ordered twice...how would I go about cancelling one?

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Jim NSB

(in reply to Paul Vebber)
Post #: 50
- 8/24/2001 5:35:00 PM   
Arralen


Posts: 827
Joined: 5/21/2000
Status: offline
quote:

Originally posted by Paul Vebber:
On shipping options look and see if it tells you that the only option is FedEx for about $27 I believe that is the only option available to Europe.
Told me LV would cost me $24.60 to Germany .. at least not $120, but ... I cannot afford spending $25 on shipping alone, really. 12 of LV and DF each where $45 only .. so maybe we really should get together a mass order. I would offer to import a bunch of CD on my own, and re-sell them if Matrix would agree to this (and they can offer an attractive price , what shouldn't be that difficult, as they only would have to fill a big packet and hand it over to UPS), but I cannot sell SPWAW in Germany as it contains some symbols which are verboten So on-line ordering is the only alternative ... A.

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(in reply to Paul Vebber)
Post #: 51
- 8/24/2001 6:39:00 PM   
Jasper

 

Posts: 174
Joined: 5/29/2001
From: I am from Mars
Status: offline
quote:

Originally posted by Paul Vebber:
The store now has an option for shipping quote (middle of the option bar) the result for Singapore was: FedEx International [Does INCLUDE Taxes, Duties, and Tracking #.]$ 24.10
Now who in the first place is the asshole stating that it is $120/-.....going to the order screen now.....

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Post #: 52
- 8/24/2001 6:49:00 PM   
ubertechie

 

Posts: 135
Joined: 7/17/2001
From: Rye, East Sussex, UK
Status: offline
At last - i can order - tried this morning again and it worked frist time - looks like matrix have fixed whatever bug was present - now i have the problem of waiting for it to arrive - i know some of us are just never happy
Thanks
Uber

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Post #: 53
- 8/24/2001 6:50:00 PM   
Jasper

 

Posts: 174
Joined: 5/29/2001
From: I am from Mars
Status: offline
quote:

Originally posted by Paul Vebber:
The store now has an option for shipping quote (middle of the option bar) the result for Singapore was: FedEx International [Does INCLUDE Taxes, Duties, and Tracking #.]$ 24.10
Paul,
I tried to make an order for both mega campaign and the system asked for me to login, after which it stated that my database is not found. Is the login account differ or do I have to re-register to another account. Pls assist.... I am trying to purchase to support Matrix but Matrix system dont want my money and support ....


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Post #: 54
- 8/24/2001 6:52:00 PM   
Jasper

 

Posts: 174
Joined: 5/29/2001
From: I am from Mars
Status: offline
quote:

Originally posted by ubertechie:

At last - i can order - tried this morning again and it worked frist time - looks like matrix have fixed whatever bug was present - now i have the problem of waiting for it to arrive - i know some of us are just never happy
Thanks
Uber

I cant wait for my morning, I have to work. so sad.....

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Post #: 55
- 8/24/2001 7:18:00 PM   
Jasper

 

Posts: 174
Joined: 5/29/2001
From: I am from Mars
Status: offline 		Ok I have purchased both the mega campaign and send it to Singapore, the total cost is only $70.08. Not what some asshole state as $120........

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Post #: 56
- 8/24/2001 7:25:00 PM   
john g

 

Posts: 984
Joined: 10/6/2000
From: college station, tx usa
Status: offline
quote:

Originally posted by Casper:
Ok I have purchased both the mega campaign and send it to Singapore, the total cost is only $70.08. Not what some asshole state as $120........
But will you have to grease the governments palm with customs charges or import fees? For some countries that is just as much as the game costs. Back when I played Warhammer Fantasy Battle, I ordered miniatures from the UK, and Games Workshop was nice enough to mark all shipments as samples, so I didn't have to pay US customs import tariff on them. Since they were for my use and not for resale I didn't feel bad about it.
thanks, John.

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Post #: 57
- 8/24/2001 7:30:00 PM   
Jasper

 

Posts: 174
Joined: 5/29/2001
From: I am from Mars
Status: offline
quote:

Originally posted by Alf:
Also have the problem that I can't choose the shipping method. Last time I paid over 120$ for the shipping and customs! Please find a better distribution way to Euroland. Thanks Alfons
Find a drop zone and para it down.....you save the custom tax....

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Post #: 58
- 8/25/2001 3:31:00 AM   
Don Doom


Posts: 2446
Joined: 9/23/2000
From: Lost somewhere in the upper backwoods of Michigan!
Status: offline 		Just ordered one t-shirt and two coffee mugs. In and out with no sweat.
Thanks Matrix. Now just have to wait for it to be delivered.

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For death is only the begining

(in reply to Paul Vebber)
Post #: 59
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