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RE: UK/Euro stores?

 
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RE: UK/Euro stores? - 7/2/2004 3:35:32 AM   
beppi

 

Posts: 382
Joined: 3/11/2004
From: Austria
Status: offline 		Mhhhh european order still buggy.
always recieving a
https://www.digitalriver.com/dr/v2/ec_MAIN.Master
error after entering credit card data.

(in reply to Erik Rutins)
Post #: 31
RE: UK/Euro stores? - 7/2/2004 3:36:39 AM   
AlbA


Posts: 29
Joined: 6/25/2004
From: Edinburgh, Scotland
Status: offline 		Still can't complete an order. Some info for you Erik to pass on to DR: I can't enter a "Valid From" date for 2004. Drop down box only goes up to 2003.

Yours Tired and frustrated..

(in reply to Erik Rutins)
Post #: 32
RE: UK/Euro stores? - 7/2/2004 3:39:45 AM   
IronDuke_slith

 

Posts: 1595
Joined: 6/30/2002
From: Manchester, UK
Status: offline 		Eric,
I applied again, and this time it holds my details instead. I didn't need to complete my e-mail address originally so I'm guessing it recognises who's logged on when they are a Matrix member and takes details from Matrix records. It didn't retain my credit card details, though, (number etc) just the billing address, so there may not be too serious a security issue here, if at all. It'd be interesting to know what other UK users have seen. Maybe it holds my billing address and only displays when I log into the store? I'll be sure to check my credit card statement online in the morning.

Regards,
John.

(in reply to Erik Rutins)
Post #: 33
RE: UK/Euro stores? - 7/2/2004 3:40:39 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Gents,

Sorry about this, thanks for the reports. I've already sent them to DR and they have a tech who is working with me. The Euro store appears to be the only remaining problem, though he thought it was fully updated a minute ago.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to AlbA)
Post #: 34
RE: UK/Euro stores? - 7/2/2004 3:48:47 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Beppi, Alba,

We can't duplicate your issues here running test orders through the Euro store. Can you please try again and see if it was a problem caused during the update process? Thanks.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 35
RE: UK/Euro stores? - 7/2/2004 3:54:09 AM   
AlbA


Posts: 29
Joined: 6/25/2004
From: Edinburgh, Scotland
Status: offline 		PM Erik.

(in reply to Erik Rutins)
Post #: 36
RE: UK/Euro stores? - 7/2/2004 3:58:10 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Thanks, please e-mail me at erikr@matrixgames.com if you can stay awake and we'll work this out while I have DR's support handy.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to AlbA)
Post #: 37
RE: UK/Euro stores? - 7/2/2004 4:01:37 AM   
general billy


Posts: 915
Joined: 9/28/2003
From: London UK
Status: offline 		from 39.99 to 46.99
i guess that 7 pounds was the VAT, that i didnt want to pay.

(in reply to Erik Rutins)
Post #: 38
RE: UK/Euro stores? - 7/2/2004 4:31:29 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please note the store alerts you to VAT as you're ordering and also can provide a VAT receipt at the end.

Beppi, Alba,

It looks like we may have to wait until Monday/Tuesday for DR to have enough staff to add a 2004 in that drop-down list for Solo/Switch cards. Can't believe this was missed, but there it is. I'm working on seeing if I can get an alternate method for you to order. If you have alternate cards that don't use that category, please feel free to try them.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to general billy)
Post #: 39
RE: UK/Euro stores? - 7/2/2004 4:33:54 AM   
AlbA


Posts: 29
Joined: 6/25/2004
From: Edinburgh, Scotland
Status: offline

Thanks for trying Erik. Since I won't be able to bring myself to browse the forums 'til "Monday/Tuesday", I hope you all have fun playing and happy July 4th for those to whom it matters!

Without WitP. Without sleep. Without a job come a few hours probably!

NN Lads.

< Message edited by AlbA -- 7/2/2004 2:40:10 AM >

(in reply to Erik Rutins)
Post #: 40
RE: UK/Euro stores? - 7/2/2004 4:42:08 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Alba! Beppi!

I just got them to change it, they were good enough to acquiesce. If you're still awake, please try again - 2004 should be there now!

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to AlbA)
Post #: 41
RE: UK/Euro stores? - 7/2/2004 4:42:48 AM   
beppi

 

Posts: 382
Joined: 3/11/2004
From: Austria
Status: offline 		Mhhh, still recieving the same errors ...
Will try again tomorrow with some different Visa Cards from Family/Friends

(in reply to AlbA)
Post #: 42
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