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Interim Update: Fix for Fatal Error 772 and Tutorial Crash

 
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Interim Update: Fix for Fatal Error 772 and Tutorial Crash - 7/3/2004 8:58:43 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi,
There were previously two patches here. Only one is required now, which includes both of the originally posted patches. Download the attached 1.10d interim patch from this post and install it. That should fix both the 772 fatal error and the tutorial crash. Let us know if it works for you.

Please note that for the Tutorial Crash issue, you have to re-start your Tutorial as a New Game _after_ patching. The error that causes the crash gets embedded in the save file but starting the Tutorial over after patching will fix the problem.

1.10d Interim Patch (attached)

Attachment (1)

< Message edited by Erik Rutins -- 7/24/2004 2:55:14 PM >

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CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 1
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 9:07:30 AM   
Belphegor


Posts: 2209
Joined: 5/10/2004
Status: offline 		Regardless of whether the registration is an issue?
CTD for tutorial is, registration wasn't...

Do both anyway?
Post #: 2
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 9:08:24 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		In general, just run both. It won't hurt...

Regards,

- Erik

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Belphegor)
Post #: 3
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 9:11:26 AM   
TheHellPatrol


Posts: 1588
Joined: 7/3/2004
Status: offline 		Still no registration, Will check the Tutorial now.

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(in reply to Erik Rutins)
Post #: 4
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 9:13:38 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please note the change in installation order, the registration patch should be run AFTER the 1.10c patch, not before. If you already ran 1.10c, just re-run the registration patch. Let me know if that works, thanks.

The registration patch is not to allow you to register, that may be confusing. It is a part of fixing the 772. Let me know if the 772 error is fixed for you or not.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to TheHellPatrol)
Post #: 5
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 9:20:38 AM   
Belphegor


Posts: 2209
Joined: 5/10/2004
Status: offline 		Works for me. Thx

Ooops. I should clarify I never had the 722 error. Just the CTD in the tutorial.

< Message edited by Belphegor -- 7/3/2004 7:23:33 AM >

(in reply to Erik Rutins)
Post #: 6
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 9:25:58 AM   
Duderonomy


Posts: 20
Joined: 7/2/2004
From: Wisconsin
Status: offline 		It appears to have worked, the game starts and I was able to begin messing around with the tutorial. Starting a Red Barricades ASL campaign tomorrow so I can't go indepth with this just yet, until my ASL opponent starts work on Monday. Thanks for the fix!

Oh, I should have clarified that it fixed the 772 error.

< Message edited by Duderonomy -- 7/3/2004 1:27:26 AM >

(in reply to Erik Rutins)
Post #: 7
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 9:28:20 AM   
Armorer

 

Posts: 29
Joined: 4/8/2002
From: Englewood, OH
Status: offline 		I only ran it for a few seconds, but it seems to run properly now - thanks a lot. I know it's been said many times already in the last couple days, but it bears repeating - this is great service.

Many thanks.

Regards,
Randy

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Post #: 8
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 9:29:57 AM   
TheHellPatrol


Posts: 1588
Joined: 7/3/2004
Status: offline
quote:

ORIGINAL: Belphegor

Works for me. Thx

Ooops. I should clarify I never had the 722 error. Just the CTD in the tutorial.
Same here, tutorial seems fine now...no ctd, i re-installed the reg. patch again after as you suggested. I'll be back...tommorow.

_____________________________

A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau

(in reply to Belphegor)
Post #: 9
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 9:47:53 AM   
Bodhi


Posts: 1267
Joined: 8/26/2003
From: Japan
Status: offline 		Yep, stopped my immediate 772 error. Can now get into the game and load scenarios. Thanks.

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Bodhi

(in reply to TheHellPatrol)
Post #: 10
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 9:48:16 AM   
bradfordkay

 

Posts: 8683
Joined: 3/24/2002
From: Olympia, WA
Status: offline 		Great work, Erik! My 772 error has left the building. I have the tutorial up at this moment and am running off to mess with it. Too bad i have to work tomorrow, but in my book you guys deserve a break. A long break.



< Message edited by bradfordkay -- 7/3/2004 7:49:36 AM >

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fair winds,
Brad

(in reply to Erik Rutins)
Post #: 11
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 9:52:03 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Looks like it's working, great to see that. Thanks for your patience, I'm off to get some sleep...

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to bradfordkay)
Post #: 12
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 10:11:21 AM   
Tophat

 

Posts: 460
Joined: 8/6/2002
From: Cleveland,Ohio
Status: offline 		IT works!!!!!!!!!!!!!!!!! Thanks now off to bed!

(in reply to Belphegor)
Post #: 13
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 10:57:59 AM   
Rhino WSO


Posts: 4
Joined: 7/3/2004
From: NAF Atsugi, JAPAN
Status: offline 		Thank you for taking the time and staying late to fix this for us all. My respect and loyalty for Martix only grows.

(in reply to Tophat)
Post #: 14
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 1:46:25 PM   
MadmanRick


Posts: 579
Joined: 4/9/2004
From: New York City, U.S.A.
Status: offline 		Erik,
I just ran both patches and SUCCESS! I no longer have the 772 error and I was able to start the tutorial. I am about to leave for vacation (literally in an hour) and will be unable to play the game for 10 days. However, my heartfelt thanks to you and everyone on the Matrix staff for the quick (although I am sure it was long hours for y'all) work! It is truly wonderful to see that someone still knows exactly what "customer service" should be! Thanks again and try to enjoy the holiday guys!

Rick

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"Our lives begin to end the moment we become silent about things that matter". Dr. Martin Luther King, Jr.

(in reply to Erik Rutins)
Post #: 15
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 3:10:15 PM   
Bill Durrant


Posts: 967
Joined: 9/16/2003
From: Oxfordshire
Status: offline 		Is it best to run these even if I'm having no problems?

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(in reply to Erik Rutins)
Post #: 16
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 3:37:04 PM   
Rik81

 

Posts: 327
Joined: 6/29/2004
Status: offline
quote:

ORIGINAL: Erik Rutins

Hi,

Please download both of these patches. First, run the 1.10c patch. Second, run the Registration Patch. That should fix both the 772 fatal error and the tutorial crash. Let us know if it works for you, I'll be up a bit longer to make sure.

Correction: Please run the registration patch AFTER the 1.10c patch.

HOW --Do we download those patches? I tried clicking on the attachment but all I get is a message about how many times it has been downloaded.

2. Registration Patch (Attached)

(in reply to Erik Rutins)
Post #: 17
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 3:50:09 PM   
Bill Durrant


Posts: 967
Joined: 9/16/2003
From: Oxfordshire
Status: offline 		When the box comes up with the number of times downloaded run your cursor over the file name and it will light up and send you to a link to download it

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Sunk by 35cm/45 1YT Gun - Near Singapore

(in reply to Rik81)
Post #: 18
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 3:59:11 PM   
Rik81

 

Posts: 327
Joined: 6/29/2004
Status: offline
quote:

ORIGINAL: Bill Durrant

When the box comes up with the number of times downloaded run your cursor over the file name and it will light up and send you to a link to download it


I knew it was too simple! Thanks for the info. First time I've seen one done in that manner.

(in reply to Bill Durrant)
Post #: 19
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 7:35:23 PM   
daump

 

Posts: 22
Joined: 4/19/2004
Status: offline 		That did the trick for me, thanks.

(in reply to Rik81)
Post #: 20
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 8:49:10 PM   
TheHellPatrol


Posts: 1588
Joined: 7/3/2004
Status: offline
quote:

ORIGINAL: Erik Rutins

Looks like it's working, great to see that. Thanks for your patience, I'm off to get some sleep...

Regards,

- Erik
Thank you! Thank you! Just wanted to say thanks for your hard work as i neglected to in the above post L A T E last night Witp: 7 am to 3am yesterday.

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A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau

(in reply to Erik Rutins)
Post #: 21
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 9:19:03 PM   
Xargun

 

Posts: 3690
Joined: 2/14/2004
From: Near Columbus, Ohio
Status: offline 		Will these patches affect any games already started ? Single player and PBEM ?

Xargun

(in reply to TheHellPatrol)
Post #: 22
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 9:23:48 PM   
Mr.Frag


Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline
quote:

Will these patches affect any games already started ? Single player and PBEM ?


Only with the tutorial.

(in reply to Xargun)
Post #: 23
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 9:33:48 PM   
MasterChief


Posts: 159
Joined: 2/9/2004
From: The Hundred Fathom Curve
Status: offline 		Erik,

I was having the same crash to desktop problems others were having and seem to be the only one who has had a chance to run the tutorial for awhile. I've had NO PROBLEMS! That's customer service.....thanks for y'alls hard work

(in reply to Erik Rutins)
Post #: 24
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 10:24:34 PM   
seydlitz_slith


Posts: 2036
Joined: 6/16/2002
From: Danville, IL
Status: offline 		Erik,
The patch fixed my issues. Thanks to the team for their dedication.

(in reply to MasterChief)
Post #: 25
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 11:19:28 PM   
captskillet


Posts: 2493
Joined: 3/1/2003
From: Louisiana & the 2007 Nat Champ LSU Fightin' Tigers
Status: offline 		Eric I have tried d'loading the 1.10 patch 3 times...the first pop up screen indicates the DL should be 1.87MB I think, but when you start the DL it says onlt 1.78MB and when I try to unzip the finished product I get the follwing message in WinZip.."bad CRC 9f63a8cb (should be e158b6dd)". Any ideas???

_____________________________

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(in reply to Erik Rutins)
Post #: 26
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/3/2004 11:52:55 PM   
TheHellPatrol


Posts: 1588
Joined: 7/3/2004
Status: offline
quote:

ORIGINAL: Mr.Frag

quote:

Will these patches affect any games already started ? Single player and PBEM ?


Only with the tutorial.

I think our save games still show no graphics may be worth mentioning for the patch, although the CTD is gone, i'll have to restart the IJN Tutorial to see if it worked.P.S. Yes, you must start a new tutorial with the patch.

< Message edited by TheHellPatrol -- 7/3/2004 3:17:26 PM >

_____________________________

A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau

(in reply to Mr.Frag)
Post #: 27
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/4/2004 1:15:05 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: captskillet
Eric I have tried d'loading the 1.10 patch 3 times...the first pop up screen indicates the DL should be 1.87MB I think, but when you start the DL it says onlt 1.78MB and when I try to unzip the finished product I get the follwing message in WinZip.."bad CRC 9f63a8cb (should be e158b6dd)". Any ideas???


Has anyone else had a problem downloading from this thread? Thanks.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to captskillet)
Post #: 28
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/4/2004 2:40:21 AM   
mjk428

 

Posts: 1944
Joined: 6/15/2002
From: Western USA
Status: offline
quote:

ORIGINAL: captskillet

Eric I have tried d'loading the 1.10 patch 3 times...the first pop up screen indicates the DL should be 1.87MB I think, but when you start the DL it says onlt 1.78MB and when I try to unzip the finished product I get the follwing message in WinZip.."bad CRC 9f63a8cb (should be e158b6dd)". Any ideas???


I think the 1.87 is just a typo. It downloaded for me at 1.78 and it's 1.84 (1,935 kb) unzipped.

< Message edited by mjk428 -- 7/3/2004 4:43:13 PM >

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Post #: 29
RE: Interim Update: Fix for Fatal Error 772 and Tutoria... - 7/4/2004 3:22:26 AM   
Grouchy


Posts: 1117
Joined: 9/26/2001
From: Nuenen, Noord-Brabant, Nederland
Status: offline 		No problems here with downloading both files (5 minutes ago)

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Post #: 30
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