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News on Sound Crashes... - 7/11/2004 4:59:13 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi,

Just want to keep you all up to date on progress. We believe we found the exact source of the sound issues last week, thanks to help from some dedicated customers who ran some test programs and worked with Keith to narrow things down (we still can't duplicate this on any of our own machines). The problem seems to be within some of the sound files and how the drivers and DirectX on certain systems handle them. I can play the same sound files here without an issue, but on the right system/driver combination, they generate a crash. We have to work with the sound studio we used to re-do these sound files (and first, investigate what set them apart). This process began last week, they are investigating and working with us to generate files that won't cause this issue.

The thing to realize is that every company has its own business hours and pace of operations. We generally have a fairly short decision loop and can fix our own issues quickly, but when we have to deal with outside companies (Digital River, the sound studio, etc.) things will take a bit longer, in many cases just because we work insane hours and they don't. It didn't get done by the weekend, but we're confident that it will be resolved during the next week. For those of you affected by this, thanks for your patience. When this is resolved, we'll have a patch up immediately as well as updating the major setup file for future purchases and for those of you that may wish to re-download a new master copy.

FYI, we currently believe the list of problem sound files for affected systems to be as follows:

Skip(1055.sfx)
Skip(1056.sfx,1057.sfx,1058.sfx,1059.sfx)
Skip(1065.sfx)
Skip(1077.sfx)
Skip(1093.sfx)
Skip(1128.sfx)
Skip(1151.sfx)
Skip(1159.sfx)
Skip(1172.sfx)
Skip(1186.sfx,1187.sfx,1188.sfx,1191.sfx)
Skip(1203.sfx,1204.sfx)
Skip(1217.sfx)
Skip(1221.sfx)
Skip(1231.sfx)
Skip(1233.sfx)
Skip(1236.sfx)
Skip(1238.sfx)
Skip(1240.sfx)
Skip(1254.sfx)
Skip(1277.sfx)
Skip(1286.sfx)
Skip(1293.sfx)
Skip(1392.sfx)
Skip(1395.sfx)
Skip(1400.sfx)
Skip(1407.sfx)
Skip(1410.sfx)

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 1
RE: News on Sound Crashes... - 7/11/2004 5:03:14 PM   
Banquet

 

Posts: 1184
Joined: 8/23/2002
From: England
Status: offline 		Thanks a lot for the update Erik.

I wonder if we can remove/rename just those files and get some sound going? I might try it.

Thanks again for letting us know how things are going

(in reply to Erik Rutins)
Post #: 2
RE: News on Sound Crashes... - 7/11/2004 5:04:10 PM   
daft

 

Posts: 406
Joined: 5/18/2002
Status: offline 		Thanks Erik! Nice to hear that you're close to a release. All I need is a little sound and this baby will be the ultimate wargame.

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Post #: 3
RE: News on Sound Crashes... - 7/11/2004 5:32:42 PM   
Banquet

 

Posts: 1184
Joined: 8/23/2002
From: England
Status: offline 		Typing skip in front of the files mentioned seems to work. I just got through turn 1 and I never have before. So I can now play with sound. Sweet!

I did get some odd sounds. One (played when the ack ack burst over a port) seemed speeded up and odd.. but I don't care. Most of the sounds are working now

Thanks for listing the files.

(in reply to daft)
Post #: 4
RE: News on Sound Crashes... - 7/11/2004 8:09:40 PM   
TheHellPatrol


Posts: 1588
Joined: 7/3/2004
Status: offline 		Thanks for the feedback, it is a breath of fresh air. I can't wait to get into the big scenarios and then PBEM. Another week? You have made my Wife and Kids day.

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A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau

(in reply to Banquet)
Post #: 5
RE: News on Sound Crashes... - 7/11/2004 8:16:21 PM   
GBirkn


Posts: 249
Joined: 5/6/2004
From: the briny deep
Status: offline 		Interesting -- I wonder if these are the same files that play as a "squeal" on my system from inside the game. They seem to work fine through winamp, but I don't think I've heard several of them in the game.

_____________________________

"War is the remedy our enemies have chosen, and I say let's give them all they want." -- Gen. W. T. Sherman

(in reply to TheHellPatrol)
Post #: 6
RE: News on Sound Crashes... - 7/11/2004 9:17:15 PM   
Bob L

 

Posts: 6
Joined: 11/1/2003
Status: offline 		Tried renaming all listed files with SKIPnnnn.sfx and set the directory name back to SOUND. Loaded saved campaign game selected a CV task force. Clicked Replenish from Port and got an immediate CTD.

Back to being "vewy vewy quiet" so as not to spook that waskaly CTD wabbit!

(in reply to GBirkn)
Post #: 7
RE: News on Sound Crashes... - 7/11/2004 9:46:02 PM   
Sonny

 

Posts: 2008
Joined: 4/3/2002
Status: offline 		Renamed the files. Some of the sounds are a little squeally but no crashes!!!! Woohoo!!

Thanks Erik and the rest of the testers.

_____________________________

Quote from Snigbert -

"If you mess with the historical accuracy, you're going to have ahistorical outcomes."

"I'll say it again for Sonny's sake: If you mess with historical accuracy, you're going to have
ahistorical outcomes. "

(in reply to Bob L)
Post #: 8
RE: News on Sound Crashes... - 7/11/2004 11:24:02 PM   
Germ29


Posts: 34
Joined: 11/3/2003
From: Hanau Germany
Status: offline 		Hello Erik. I was one of the ones who sent in the DX file because of the sound problem, but I wanted to let you know that today I burned my copy and put it on my laptop. It is a Gateway p-4 160ghz, 256ram with an ESS allegro pci(wdm) sound card, all drivers updated all original hardware(hardly use it)...well the sound works with no problems. Hope you can use this info..maybe its certain types of sound cards. I might go get the allegro card for my desk top. BTW the sounds are awesome

(in reply to Erik Rutins)
Post #: 9
RE: News on Sound Crashes... - 7/11/2004 11:47:53 PM   
Germ29


Posts: 34
Joined: 11/3/2003
From: Hanau Germany
Status: offline 		Just a note...itsn still DX 8.1 so maybe the above info wont help....but it does run with no problems.

(in reply to Germ29)
Post #: 10
RE: News on Sound Crashes... - 7/12/2004 2:54:39 AM   
Sonny

 

Posts: 2008
Joined: 4/3/2002
Status: offline 		Hope that all of the sounds will be redone and not just the ones listed.

After renaming those listed the game works but there are some strange sounds and squeals with the ones that do not crash the system.

_____________________________

Quote from Snigbert -

"If you mess with the historical accuracy, you're going to have ahistorical outcomes."

"I'll say it again for Sonny's sake: If you mess with historical accuracy, you're going to have
ahistorical outcomes. "

(in reply to Germ29)
Post #: 11
RE: News on Sound Crashes... - 7/12/2004 3:32:08 AM   
Zorfwaddle

 

Posts: 263
Joined: 3/16/2001
From: Pensacola, FL
Status: offline 		Ill have to check what DX mine has. Ive got a Dell Inspiron 1150 that WiTP is working fine on too. A little slow, but thats due to all the crap running in the background. Ill have to shutdown all that stuff and see if there is any change in the speed. Sure makes doing laundrey quicker and more fun! :-)

Regards,

_____________________________

"AK-47. When you absolutely, positively got to kill every m****rf****r in the room. Accept no substitutes." Ordell Robbie - "Jackie Brown"

(in reply to Germ29)
Post #: 12
RE: News on Sound Crashes... - 7/12/2004 5:59:54 AM   
Germ29


Posts: 34
Joined: 11/3/2003
From: Hanau Germany
Status: offline 		well that was a short lived fantasy. Crashed durring ground combat and when upgraded to dx9.0b if did the same, whereas on my desk top it crashes when bombers bomb. Guess it has to do alot with sound card type. I shall live though, played pacwar without sound for 4 years. love this one more

(in reply to Zorfwaddle)
Post #: 13
RE: News on Sound Crashes... - 7/13/2004 4:06:24 AM   
Grotius


Posts: 5798
Joined: 10/18/2002
From: The Imperial Palace.
Status: offline 		Thanks for the update, Erik. I stand ready to test anything more if you need help. I might try renaming the files you listed, or I might not; I can live without sound for a few more days, I think.

(in reply to Germ29)
Post #: 14
RE: News on Sound Crashes... - 7/13/2004 4:24:30 AM   
Grotius


Posts: 5798
Joined: 10/18/2002
From: The Imperial Palace.
Status: offline 		For those of you who renamed successfully: did you just add Skip in front of each filename? Skipnnnn.sfx? Or did you also insert some sort of parentheses somewhere? (Skipnnnn).sfx or some such?

(in reply to Grotius)
Post #: 15
RE: News on Sound Crashes... - 7/13/2004 10:10:43 AM   
Banquet

 

Posts: 1184
Joined: 8/23/2002
From: England
Status: offline 		I just added skip, I didn't bother with the brackets.

I've still had no crash after maybe 20 turns to it seems ok.. but who knows, there could be another bad file that hasn't been identified yet, and maybe I've just been lucky that it's not played so far in my game?

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Post #: 16
RE: News on Sound Crashes... - 7/13/2004 10:12:40 AM   
irrgang

 

Posts: 16
Joined: 7/4/2004
Status: offline 		Removed the listed files and so far no CTD. However, there seems to be more files that are bad. For example, during bombing animation I get some weird 'clicks' and strange noise from the PC (not the speakers, but the PC itself)

(in reply to Grotius)
Post #: 17
RE: News on Sound Crashes... - 7/13/2004 2:14:37 PM   
Speedysteve

 

Posts: 15998
Joined: 9/11/2001
From: Reading, England
Status: offline 		Thanks for the update. I'll try skipping these tonight and see if it works too.

Regards,

Steven

(in reply to irrgang)
Post #: 18
RE: News on Sound Crashes... - 7/13/2004 9:48:05 PM   
CoffeeMug

 

Posts: 95
Joined: 7/13/2004
From: Frankfurt/M, Germany
Status: offline 		Hi guys,

I just made a little batch file to rename the files mentioned by Eric so not everybody has to go through the chore.

You get it here: sound fix

Just unpack the CMD file into your SOUND directory and click on it.

Cheers,

CoffeeMug aka Panzermann (whose other account is FUBAR)

(in reply to Speedysteve)
Post #: 19
RE: News on Sound Crashes... - 7/13/2004 10:01:06 PM   
Grotius


Posts: 5798
Joined: 10/18/2002
From: The Imperial Palace.
Status: offline 		Thanks, CoffeeMug! I'll try it out.

(in reply to CoffeeMug)
Post #: 20
RE: News on Sound Crashes... - 7/14/2004 6:18:24 AM   
mjk428

 

Posts: 1944
Joined: 6/15/2002
From: Western USA
Status: offline 		I was one of thost that sent in my DXdiag. I applied CoffeeMug's (Thanks!) batch file and was able to play a turn with sound without a CTD. Seems like you're on the right track.

There is a strange sound preceding the bombing sound when a base is bombed. Best description I can come up with is it sounds like Cousin It from the Addams Family talking. I realize this isn't a fix, just a workaround so this may not be the case after the patch is released.

_____________________________


(in reply to Grotius)
Post #: 21
RE: News on Sound Crashes... - 7/14/2004 8:59:28 AM   
CoffeeMug

 

Posts: 95
Joined: 7/13/2004
From: Frankfurt/M, Germany
Status: offline 		Hi again,

well, I applied my batch file, so I should have all suspected files out of use now.

But ... my tutorial keeps CTDing.

So I have renamed the whole SOUND directory and it works. But no sound

Cheers,

CoffeeMug

(in reply to mjk428)
Post #: 22
RE: News on Sound Crashes... - 7/14/2004 12:33:50 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
quote:

ORIGINAL: CoffeeMug

Hi again,

well, I applied my batch file, so I should have all suspected files out of use now.

But ... my tutorial keeps CTDing.

So I have renamed the whole SOUND directory and it works. But no sound

Cheers,

CoffeeMug


Did you applay the interim patches allready ?

_____________________________

Marc von Martial
instagram stream

(in reply to CoffeeMug)
Post #: 23
RE: News on Sound Crashes... - 7/14/2004 12:35:22 PM   
MadDawg

 

Posts: 374
Joined: 6/24/2004
Status: offline 		Any patch updates guys? Kinda hoping to have sound back by the weekend...fingers crossed

(in reply to Erik Rutins)
Post #: 24
RE: News on Sound Crashes... - 7/14/2004 12:36:28 PM   
rawink

 

Posts: 194
Joined: 4/30/2002
From: Tallahassee, FL
Status: offline 		I tried what eric suggested.. and I have sound!! Game sounds great!

(in reply to MadDawg)
Post #: 25
RE: News on Sound Crashes... - 7/14/2004 12:49:55 PM   
CoffeeMug

 

Posts: 95
Joined: 7/13/2004
From: Frankfurt/M, Germany
Status: offline 		Hallo Marc,

yup, I applied the patch 1.1, then the reg patch.

Renaming the above files wont do it. The NOSOUND trick does it.

Cheers,

CoffeeMug aka Panzermann

(in reply to Marc von Martial)
Post #: 26
RE: News on Sound Crashes... - 7/14/2004 9:57:15 PM   
Jaypea

 

Posts: 262
Joined: 4/29/2004
From: New Jersey, USA
Status: offline 		Renaming the sound files worked for me. I get some squeeking every once in awhile but no crashes so far.

(in reply to Erik Rutins)
Post #: 27
RE: News on Sound Crashes... - 7/15/2004 8:26:42 PM   
Snydeman55

 

Posts: 52
Joined: 5/18/2004
Status: offline 		Well, it *works* for me...if having obnoxious screeches and wierd thumps counts as working. It doesn't crash anymore, but I'd rather have sounds that work...

Holding breath for patch.

(in reply to Jaypea)
Post #: 28
RE: News on Sound Crashes... - 7/16/2004 9:24:21 PM   
Grotius


Posts: 5798
Joined: 10/18/2002
From: The Imperial Palace.
Status: offline 		Renaming those files also worked for me, though I hear very loud and strange clicks, whistles and computer squeals during some bombing.

Also, "ground bombardment" (not naval bombardment) sounds awful. It sounds like someone tossing trash cans around. Is this intended, or is it an artifact of the bug?

(in reply to Snydeman55)
Post #: 29
RE: News on Sound Crashes... - 7/22/2004 9:53:35 PM   
TheHellPatrol


Posts: 1588
Joined: 7/3/2004
Status: offline 		Hey Erik, how is it looking? Is it safe in assuming the culprits have been identified and the patch/fix being tested? Those of us with idle minds, and computers, are dying of curiosity.

_____________________________

A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau

(in reply to Grotius)
Post #: 30
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