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RE: Members Area - 7/31/2004 5:43:04 AM   
vonmoltke


Posts: 182
Joined: 10/27/2003
From: Bloomfield, NJ
Status: offline 		Well SunDevil, tried again with a different username.

Its been half an hour and still no email.

_____________________________

This space reserved for future expansion

(in reply to SunDevil_MatrixForum)
Post #: 91
RE: Members Area - 7/31/2004 5:47:57 AM   
SunDevil_MatrixForum

 

Posts: 783
Joined: 6/13/2001
From: Tempe, AZ
Status: offline 		Please e-mail erikr@matrixgames.com with your e-mail address/username

Sorry that it did not fix your problem

(in reply to vonmoltke)
Post #: 92
RE: Members Area - 7/31/2004 5:51:46 AM   
SunDevil_MatrixForum

 

Posts: 783
Joined: 6/13/2001
From: Tempe, AZ
Status: offline 		Please check your inbox, I sent you a PM

(in reply to vonmoltke)
Post #: 93
RE: Members Area - 7/31/2004 6:06:34 AM   
witpwife

 

Posts: 25
Joined: 6/25/2004
From: San Diego
Status: offline
quote:

ORIGINAL: David Heath

Hi Everyone

Yep its 4:35 am and I just posted the patch v1.20 for WITP. So those signed up in the members area you will find it there. The only way to get a patch is to register with your serial number in our members area. This allows us to make it easy for you to back up your games, play them on your laptop and desktop PC and provide some security to us. We have proven we do not mind giving support but we like to do it just to those who deserve it.

NONE of your data will ever be sold or giving away. We figured it would be nice to drop an email when a patch for a game you registered became available. TF38 I am currently on the phone to our staff memeber handling this and I hope to have it fixed very soon if it not already.

Once again thank you to everyone that purchased WITP and stop reading this forum and go tell your friends

quote:

The only way to get a patch is to register with your serial number in our members area. This allows us to make it easy for you to back up your games, play them on your laptop and desktop PC and provide some security to us. We have proven we do not mind giving support but we like to do it just to those who deserve it.


Okay, what do you do when you have successfully registered for the members area, but when you attempt to register the serial number it will not accept it, giving the message "key already used"?

(in reply to David Heath)
Post #: 94
RE: Members Area - 7/31/2004 6:11:24 AM   
SunDevil_MatrixForum

 

Posts: 783
Joined: 6/13/2001
From: Tempe, AZ
Status: offline 		make sure you are putting in the key correctly, as be careful not to mistype it.
Then if that does not work

Do this:

Please e-mail erikr@matrixgames.com with your e-mail address/username and serial number

(in reply to witpwife)
Post #: 95
RE: Members Area - 7/31/2004 6:13:10 AM   
SgtStriders

 

Posts: 2
Joined: 7/31/2004
Status: offline 		I have the same problem, an I am c/p the serial number from the confirmation email, yet it
wont accept it.

(in reply to SunDevil_MatrixForum)
Post #: 96
RE: Members Area - 7/31/2004 6:13:44 AM   
Bodhi


Posts: 1267
Joined: 8/26/2003
From: Japan
Status: offline
quote:

ORIGINAL: witpwife
Okay, what do you do when you have successfully registered for the members area, but when you attempt to register the serial number it will not accept it, giving the message "key already used"?


No chance that witphusband has been there before you and registered the copy?

_____________________________

Bodhi

(in reply to witpwife)
Post #: 97
RE: Members Area - 7/31/2004 6:14:58 AM   
SunDevil_MatrixForum

 

Posts: 783
Joined: 6/13/2001
From: Tempe, AZ
Status: offline 		bodhi you forgot the

Sgtstriders,

Your best bet is to use the email I posted above. Good luck with your problem

(in reply to Bodhi)
Post #: 98
RE: Members Area - 7/31/2004 6:16:14 AM   
Mr.Frag


Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline
quote:

Okay, what do you do when you have successfully registered for the members area, but when you attempt to register the serial number it will not accept it, giving the message "key already used"?


If someone else has already registered and used your serial number, please contact support@matrixgames.com directly and explain the situation. This pretty much means someone else is running your purchased copy too. Since it is very easy to track, it is also very easy to resolve.

(in reply to witpwife)
Post #: 99
RE: Members Area - 7/31/2004 6:17:20 AM   
witpwife

 

Posts: 25
Joined: 6/25/2004
From: San Diego
Status: offline
quote:

ORIGINAL: Bodhi

quote:

ORIGINAL: witpwife
Okay, what do you do when you have successfully registered for the members area, but when you attempt to register the serial number it will not accept it, giving the message "key already used"?


No chance that witphusband has been there before you and registered the copy?


Nope, checked with him first. Also checked on members area to ensure that no serial number was registered. Copied the number from our original e-mail to ensure no mistake, and it still won't take. Did, however, get the members area password about 3 seconds after submitting request. Guess it wouldn't be a normal day without something going wrong.

(in reply to Bodhi)
Post #: 100
RE: Members Area - 7/31/2004 6:17:39 AM   
SunDevil_MatrixForum

 

Posts: 783
Joined: 6/13/2001
From: Tempe, AZ
Status: offline 		I give up posting emails, it seems whatever one I post, Mr. Frag posts the other one.

(in reply to Mr.Frag)
Post #: 101
RE: Members Area - 7/31/2004 6:21:11 AM   
Bodhi


Posts: 1267
Joined: 8/26/2003
From: Japan
Status: offline
quote:

ORIGINAL: SunDevil

bodhi you forgot the



Yeah, my settings are in "work mode" at the mo, so I'm posting without graphics. Keep forgetting the smileys. Here's a few to make up for some I should have posted recently.

_____________________________

Bodhi

(in reply to SunDevil_MatrixForum)
Post #: 102
RE: Members Area - 7/31/2004 6:23:16 AM   
SgtStriders

 

Posts: 2
Joined: 7/31/2004
Status: offline 		Yes I have the same problem witpwife, an nobody is using my copy. The original post
i got back from the membership area will not take, so i opened a new membership(thisone)
put in the serial number that i got when i bought the game, an still it wont let me thru to get
to the patch. Im sure you can see why this is frustrating as I have saved everything I have
from matrix, yet the information that is provided is either wrong, or the access should be changed to allow just putting in your email an serial number rather then this membership
system. to get a patch for a game should not be this hard. [image][/image]

(in reply to SunDevil_MatrixForum)
Post #: 103
RE: Members Area - 7/31/2004 6:32:03 AM   
Mr.Frag


Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline
quote:

I give up posting emails, it seems whatever one I post, Mr. Frag posts the other one.


I always chuckle at that SD, you and I always seem to be replying to the same message at the same time

(in reply to SunDevil_MatrixForum)
Post #: 104
RE: Members Area - 7/31/2004 6:39:00 AM   
Platoonist


Posts: 1342
Joined: 5/11/2003
From: Kila Hana
Status: offline 		Well...I had no trouble getting the confirmation e-mail and the temporary password. Only took a minute. But when I attempt to log-in to the members area with my temporary password it just keeps recycling right back to the log-in page where it asks again for your e-mail and password. I've tried about five times and I can't log-in. To make matters worse I seem to have lost the ability to log into these forums anymore unless using a third-party computer. I'm sure that's a separate issue but altogether a bad night.

_____________________________


(in reply to SgtStriders)
Post #: 105
RE: Members Area - 7/31/2004 7:02:47 AM   
SunDevil_MatrixForum

 

Posts: 783
Joined: 6/13/2001
From: Tempe, AZ
Status: offline 		Platoonist,

check your inbox, I just sent you a pm.

(in reply to Platoonist)
Post #: 106
RE: Members Area - 7/31/2004 7:18:15 AM   
witpwife

 

Posts: 25
Joined: 6/25/2004
From: San Diego
Status: offline 		If someone else has already registered and used your serial number, please contact support@matrixgames.com directly and explain the situation. This pretty much means someone else is running your purchased copy too. Since it is very easy to track, it is also very easy to resolve.
[/quote]

Thanks for the recommendation. My husband sent an e-mail and received a response from Erik within a few minutes. He is still working on the problem (after midnight!) but I have faith that it will be worked out. Hopefully it will be a solution that will work for others having the same problem. Will post here if so.

(in reply to Mr.Frag)
Post #: 107
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