khelvan
Posts: 67
Joined: 9/14/2004 Status: offline
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Ok, so I purchased WitP and Squad Assault while I was at GenCon, and I got Starships Unlimited for free along with them. After playing SUDG and SA for a few weeks, and being busy with work, I sat down yesterday to begin the daunting task of installing and learning WitP. My problem is this - it seems that the game I purchased did not come with a manual. Normally this would not be a problem, as I assumed it was on the CD for me to print out (as SUDG's was). Or, I could find one online. However, with my in-person purchase I cannot find a serial number for the installation, so I have to guess that it was actually found on the manual which did not come in my (already opened) package. Fair enough. I called Matrix's Customer Support. After a long time on hold, I was told they couldn't help me??? and that I should call tech support. I was given a bogus number. I can find no tech support number to reach them at, nor even a simple email address. An email to info@matrixgames.com has led to no response. I am really at a loss as to what to do here, I've paid damn good money for this game ($70, far more than I normally would) and I am, quite frankly, very suprised (in a bad way) about the lack of support I am receiving. Can someone please point me in the right direction? Thanks, -Brian
< Message edited by khelvan -- 9/15/2004 3:30:43 AM >
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