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Battles In Normandy is Available!

 
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Battles In Normandy is Available! - 9/18/2004 12:55:57 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi everyone,

Sorry for the hour or two of confusion with DR. Things appear to be worked out now and a live, correct Battles in Normandy entry should be in our store already or within moments of my posting this. We've double-checked it offline and everything's working as far as we can test.

For customers who ordered in the brief window when the incorrect version was made live by DR (as far as our database shows, there were 14 of you), please do the following:

1. Go to www.findmyorder.com
2. Enter your order information and request a download link
3. You should get a valid serial number and a link to download Battles in Normandy.
4. That's it! You should be all set.

For customers that have not placed orders yet, please go ahead.

IMPORTANT NOTE REGARDING GAME ON DEMAND: Our now ex-account manager caused some problems that have not yet been resolved with respect to Game on demand. It looks like these options will only be available NEXT week. We didn't want to wait any longer, so the digital download only version is available now. If you already ordered the digital download version and want a game box, please watch here for an announcement that it is available and how to contact us. If you want a game on demand and have not yet ordered, my best advice is to wait until next week. We can retroactively add a Game on Demand to your order, but it is a slower manual process vs. ordering online once it's available. We will also not be able to add this until we've worked out what our ex-account manager left unfinished and how to finish it most quickly. This process is aggressively being pursued right now.

So, Battles in Normandy is up and available, but only for Digital Download right now. The file size is around 200Mb and Game on Demand will be available next week.

If you have any questions regarding your order, please post in this thread or e-mail us at support@matrixgames.com. Thank you for your patience.

Regards,

- Erik

< Message edited by Erik Rutins -- 9/17/2004 5:59:54 PM >

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Post #: 1
RE: Battles In Normandy is Available! - 9/18/2004 12:59:37 AM   
mendipbus

 

Posts: 25
Joined: 8/5/2004
Status: offline 		Sounds good, ordering now

thanks

darrenf

(in reply to Erik Rutins)
Post #: 2
RE: Battles In Normandy is Available! - 9/18/2004 1:01:30 AM   
mendipbus

 

Posts: 25
Joined: 8/5/2004
Status: offline 		um getting timeouts when trying to place a secure order on the uk store...

(in reply to mendipbus)
Post #: 3
RE: Battles In Normandy is Available! - 9/18/2004 1:08:11 AM   
Clipper1968


Posts: 445
Joined: 7/22/2004
From: LA, Ca
Status: offline 		OK I will be able to wait until the next week for the "game on demand" option.
But could I get the price for this option or is it a secret...if there is a huge difference in price I will choose DDand could get it right now...

_____________________________

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Post #: 4
RE: Battles In Normandy is Available! - 9/18/2004 1:10:01 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Pumba,

We went to Game on Demand without increasing the price over the older CD on Demand, so it will be the same. $9.99 for Game on Demand, which will include a full color DVD game box and a printed color CD inside.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Clipper1968)
Post #: 5
RE: Battles In Normandy is Available! - 9/18/2004 1:14:02 AM   
Capitaine

 

Posts: 1043
Joined: 1/15/2002
Status: offline 		I commend you all on your decision to go ahead w/ dd even w/o the box scheme in line, Erik. Sort of like D-Day, ya know? You've got this window before really bad weather sets in...

_____________________________


(in reply to Erik Rutins)
Post #: 6
RE: Battles In Normandy is Available! - 9/18/2004 1:21:58 AM   
Clipper1968


Posts: 445
Joined: 7/22/2004
From: LA, Ca
Status: offline 		Oh that's great!!!Thank you very much!!!
So I will proceed to the purchase on the next week with confidence.
too many good games in so few time... when could I find time to play? back to WitP now.

Merci beaucoup!!!

_____________________________

"s'instruire pour vaincre"

(in reply to Erik Rutins)
Post #: 7
RE: Battles In Normandy is Available! - 9/18/2004 1:33:36 AM   
Toby42


Posts: 1626
Joined: 8/10/2003
From: Central Florida
Status: offline 		I just finished the download. I started at 3:30. The file is, SPWAWGE-SETUP-DR.EXE. Is this the wrong file? It doesn't sound right. I haven't tried to install yet.

_____________________________

Tony

(in reply to Clipper1968)
Post #: 8
RE: Battles In Normandy is Available! - 9/18/2004 1:35:08 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Treale,

Yes, I'm sorry but you're one of the customers who ordered and downloaded during an hour or so that DR had the wrong link up before we made the release announcement. Please go to www.findmyorder.com, enter your order info and re-download. The good news is that the real download is only around 200Mb rather than over 600Mb, so you should have it fairly quickly.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Toby42)
Post #: 9
RE: Battles In Normandy is Available! - 9/18/2004 1:36:10 AM   
Capitaine

 

Posts: 1043
Joined: 1/15/2002
Status: offline 		OMG. Treale, you missed all the drama. That's the wrong game. <slaps forehead>

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Post #: 10
RE: Battles In Normandy is Available! - 9/18/2004 1:45:27 AM   
Clipper1968


Posts: 445
Joined: 7/22/2004
From: LA, Ca
Status: offline 		Erik,

sorry to bother you with that, but Marc was referring to a "printing on demand" option.
Will this option soonly be available for BiN?Should I wait for its availibility or it will only be available in several weeks or months?
Thanks.

_____________________________

"s'instruire pour vaincre"

(in reply to Capitaine)
Post #: 11
RE: Battles In Normandy is Available! - 9/18/2004 1:48:53 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Pumba,

We should have the BiN manual available "Print on Demand" through the Cafe Press store (the Merchandise link above) sometime next week with any luck.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Clipper1968)
Post #: 12
RE: Battles In Normandy is Available! - 9/18/2004 2:25:52 AM   
Clipper1968


Posts: 445
Joined: 7/22/2004
From: LA, Ca
Status: offline 		Erik,

Thanks for all your support.
I get a last question for tonight: will the printed manual be shipped from Europe for European customers or it will only be sent directly from the US?

_____________________________

"s'instruire pour vaincre"

(in reply to Erik Rutins)
Post #: 13
RE: Battles In Normandy is Available! - 9/18/2004 2:31:22 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Pumba,

quote:

ORIGINAL: Pumba1968
Thanks for all your support.
I get a last question for tonight: will the printed manual be shipped from Europe for European customers or it will only be sent directly from the US?


You found one I don't know the answer to. I'll check and respond as soon as I know.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Clipper1968)
Post #: 14
RE: Battles In Normandy is Available! - 9/18/2004 2:37:44 AM   
Toby42


Posts: 1626
Joined: 8/10/2003
From: Central Florida
Status: offline 		Erik, it's a good thing that you don't live in Florida, I'd make you buy me a drink

_____________________________

Tony

(in reply to Erik Rutins)
Post #: 15
RE: Battles In Normandy is Available! - 9/18/2004 2:41:51 AM   
Toby42


Posts: 1626
Joined: 8/10/2003
From: Central Florida
Status: offline 		What did I download, the German version of Steel Panthers? Oh, the serial number remained the same. I'll try the install here in a minute. Hope it works

_____________________________

Tony

(in reply to Toby42)
Post #: 16
RE: Battles In Normandy is Available! - 9/18/2004 3:27:02 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Treale,

quote:

ORIGINAL: Treale
Erik, it's a good thing that you don't live in Florida, I'd make you buy me a drink


If I were in Florida, I'd buy you a drink just as consolation for the weather you've been having! Glad you got the download working, let me know if you have any more problems.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Toby42)
Post #: 17
RE: Battles In Normandy is Available! - 9/18/2004 3:39:37 AM   
U2


Posts: 3332
Joined: 7/17/2001
From: Västerås,Sweden
Status: offline 		Hmmm this is really annoying, can't even order it!?

I'm not drunk I promise

_____________________________


(in reply to Erik Rutins)
Post #: 18
RE: Battles In Normandy is Available! - 9/18/2004 3:47:48 AM   
U2


Posts: 3332
Joined: 7/17/2001
From: Västerås,Sweden
Status: offline 		Tried everything but it refuses to accept my order

Good night and good bye....for now at least

DR sucks??

_____________________________


(in reply to U2)
Post #: 19
RE: Battles In Normandy is Available! - 9/18/2004 3:52:46 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		U2,

What kind of problem are you having? PLease be more specific so we know how to track it down. Other orders are going through. Please e-mail me details at erikr@matrixgames.com including which store you were in, what the apparent problem was, etc. Thanks.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to U2)
Post #: 20
RE: Battles In Normandy is Available! - 9/18/2004 3:57:34 AM   
U2


Posts: 3332
Joined: 7/17/2001
From: Västerås,Sweden
Status: offline 		Hey Erik

I've tried both the Euro and US store and the following pops up

We're Sorry.
Your order cannot be completed because either inaccurate or incomplete information was entered.

If you believe that we have mistakenly denied your request, please use your browser's "Back" button, re-enter your billing information, and try to submit your order again.

It is very important that the billing address you enter matches the billing address of your credit card. If you continue to have problems please wait 24 hours and try again.


(Error Number: 30024002 - 0)

I have ordered two games before via download and never encountered any problems at all...

_____________________________


(in reply to Erik Rutins)
Post #: 21
RE: Battles In Normandy is Available! - 9/18/2004 3:59:57 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		U2,

Please e-mail me with your payment method and info at erikr@matrixgames.com so that I can try to go through the order with you. Thanks.

Ideally, send me a screenshot of the order page before you click submit and get this error (at least I presume that's when it happens).

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to U2)
Post #: 22
RE: Battles In Normandy is Available! - 9/18/2004 4:05:18 AM   
Toby42


Posts: 1626
Joined: 8/10/2003
From: Central Florida
Status: offline
quote:

ORIGINAL: Erik Rutins

Treale]

If I were in Florida, I'd buy you a drink just as consolation for the weather you've been having! Glad you got the download working, let me know if you have any more problems.

Regards,

- Erik


This is the first week-end in over a month that I'm not dodging hurricanes.

_____________________________

Tony

(in reply to Erik Rutins)
Post #: 23
RE: Battles In Normandy is Available! - 9/18/2004 4:07:04 AM   
U2


Posts: 3332
Joined: 7/17/2001
From: Västerås,Sweden
Status: offline 		Hey Erik,

Just to make sure we understand each other. You want me to send you my billing address (including creditard info) to you? If that is so please say "yes" and it is done....

Since my last post I have tried three more times and it just wont work...

_____________________________


(in reply to Erik Rutins)
Post #: 24
RE: Battles In Normandy is Available! - 9/18/2004 4:08:36 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		U2,

Yes, I won't tell anyone what it is of course.

quote:

ORIGINAL: U2
Just to make sure we understand each other. You want me to send you my billing address (including creditard info) to you? If that is so please say "yes" and it is done....
Since my last post I have tried three more times and it just wont work...


The problem is that I need to find out what's causing the issue for you. That's why the best thing would be a screenshot right before the error happens as I can then see what's in each field and test it out here as well.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to U2)
Post #: 25
RE: Battles In Normandy is Available! - 9/18/2004 4:15:35 AM   
U2


Posts: 3332
Joined: 7/17/2001
From: Västerås,Sweden
Status: offline 		Email send

Thanks even if you won't be able to help me. Going to bed now..

Will check in the morning

Cheers
Dan

_____________________________


(in reply to Erik Rutins)
Post #: 26
RE: Battles In Normandy is Available! - 9/18/2004 4:23:38 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Dan,

Thanks, please see my e-mail replies to you.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to U2)
Post #: 27
RE: Battles In Normandy is Available! - 9/18/2004 4:40:28 AM   
soundhack

 

Posts: 13
Joined: 6/3/2002
From: san diego
Status: offline 		umm if there is a generic solution, please let me/us know. I tried ordering and got the same error messages. I am using virtual CC's (for internet use) but remember having no trouble (or not much at least) ordering WiTP and Starshatter with virtual numbers.

I even had the virtual CC applet fill in the form, but still got the same error.

Robert

(in reply to Erik Rutins)
Post #: 28
RE: Battles In Normandy is Available! - 9/18/2004 4:46:25 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Soundhack,

Please e-mail me your info as well (or use a forum PM) and I'll cross-check to see if there's a connection. Have you tried any alternate payment methods to see if those work for you? I'm trying to narrow this down between address and card issues.

Regards,

- Erik

< Message edited by Erik Rutins -- 9/17/2004 9:46:57 PM >

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to soundhack)
Post #: 29
RE: Battles In Normandy is Available! - 9/18/2004 5:32:06 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		U2, Soundhack,

I will have to try to get an answer on this from DR in the morning. I haven't been able to find anything that should cause a problem, though I have some doubts regarding how it's handling your addresses. Stay tuned and we'll hopefully get you sorted out soon.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 30
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