Ed Cogburn
Posts: 1979
Joined: 7/24/2000 From: Greeneville, Tennessee - GO VOLS! Status: offline
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quote:
Originally posted by silkworm:
It's a question of how you relate to your customer base, and where customer service, pre-release as well as post-release, fits into your corporate philosophy. Is Matrix about putting code into users' hands, and nothing more? Or is it about giving gamers a comprehensive experience, beginning with anticipation for the product?
Huh? What customer service exists before the product itself even exists? Building "Anticipation for the product" sounds like advertising (not a "customer service" in my book), which is what much of Matrix's website is for, except that the forums are changing daily, meaning the developers have to monitor the forums daily. That is time the developers could be working on the products they're website is "advertising". However, advertising is not some radically new idea. Any computer game magazine is stuffed with advertising for mediocre products. I don't want Matrix to go the old tired route. Hire some PR dude to do the handholding on the forums and please keep the developers WORKING ON THE GAME. This is in Matrix's best interest, and thus our best interest, as they need positive cash flow.
[This message has been edited by Ed Cogburn (edited February 18, 2001).]
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