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All Forums >> [Current Games From Matrix.] >> [Ancients] >> Tin Soldiers: Alexander the Great >> Tech Support >> Unable to Register Page: [1]
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Unable to Register - 10/12/2004 3:32:31 AM   
trcanberra

 

Posts: 34
Joined: 8/30/2004
From: Canberra, ACT
Status: offline 		Hi folks

I am unable to register the game in the member area, tells me it is an "Invalid Key", yet it is the one I received with the game and the one I installed it with. Any ideas?

Thanks
Post #: 1
RE: Unable to Register - 10/12/2004 4:39:50 AM   
Belphegor


Posts: 2209
Joined: 5/10/2004
Status: offline 		If you are copy and pasting, make sure you don't get an extra space in the paste?

(in reply to trcanberra)
Post #: 2
RE: Unable to Register - 10/12/2004 6:01:25 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		trcanberra,

Please e-mail support@matrixgames.com and membersarea@matrixgames.com with your key and we'll find the problem and fix it. Thanks.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Belphegor)
Post #: 3
RE: Unable to Register - 10/13/2004 6:06:03 AM   
trcanberra

 

Posts: 34
Joined: 8/30/2004
From: Canberra, ACT
Status: offline 		Belphegor

Thanks for the suggestion. I typed it in a number of times, so no space and no errors, but appreciate the idea

Eric

I have e-mailed support as suggested, thanks for the prompt reply, I'll let you know how I fare

(in reply to trcanberra)
Post #: 4
RE: Unable to Register - OK now - 10/13/2004 11:41:08 AM   
trcanberra

 

Posts: 34
Joined: 8/30/2004
From: Canberra, ACT
Status: offline 		- fixed, with thanks to a prompt reply from your support staff.

(in reply to trcanberra)
Post #: 5
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