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All Forums >> [Current Games From Matrix.] >> [Ancients] >> Tin Soldiers: Julius Caesar >> Tech Support >> Error starting

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Error starting - 4/26/2005 5:42:52 AM

petdoc

Posts: 111
Joined: 5/24/2002
From: Calgary, Canada
Status: offline

Just downloaded game. When try to start the game, get an exception error and want you to debug? Any help?

Post #: 1

RE: Error starting - 4/26/2005 5:48:44 AM

Belphegor

Posts: 2209
Joined: 5/10/2004
Status: offline

Did you allow the managed directx components to install?

(in reply to petdoc)

Post #: 2

RE: Error starting - 4/26/2005 5:49:43 AM

petdoc

Posts: 111
Joined: 5/24/2002
From: Calgary, Canada
Status: offline

It didnt even ask me. Alexander still running ok though.

(in reply to Belphegor)

Post #: 3

RE: Error starting - 4/26/2005 6:25:13 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Are you sure you let it run the DirectX setup (said Yes) so that it would install Managed DirectX as required? If you have any doubts, go to the /redist sub-folder and double click on the mdxredist.msi file. Let me know if that helps.

Very disturbing to hear these reports after our testing, which definitely made sure the MDx installation worked fine. I'll look this over tonight.

Anyone having these problems, please post your Operating System and version and ideally a DxDiag file please.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to petdoc)

Post #: 4

RE: Error starting - 4/26/2005 8:42:44 AM

pahom

Posts: 57
Joined: 3/23/2004
Status: offline

I am getting the exact same error. I have attached my dxdiag. I have tried the two suggested fixes posted.

Attachment (1)

(in reply to Erik Rutins)

Post #: 5

RE: Error starting - 4/26/2005 4:14:43 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please try the Managed DirectX file posted in the pinned thread. Thanks.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to pahom)

Post #: 6

RE: Error starting - 4/30/2005 10:47:04 PM

Budge4

Posts: 77
Joined: 4/29/2005
From: Coventry, England
Status: offline

Hi Erik
Just an update really, i have just reinstalled windows xp on my computer and first game i installed was Julius Caesar, i made sure i said yes to directx update then tried to play game and it still came up with that error message when i clicked on the play button, it was only when i manually installed the .msi file that it ran. There is definately something wrong with the directx update included in the Julius Caesar program.
Budge

(in reply to Erik Rutins)

Post #: 7