Paul Vebber
Posts: 11430
Joined: 3/29/2000 From: Portsmouth RI Status: offline
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Bugs are an unfortunate reality for computer programs. Neither the developers of the Mega Campaign nor any of the testers had or could replicate the bug. It seems only to affect certain combinations of hardware.
We have acknowleded the problem, posted workarounds and have offered a patch (that only a dozen or so folks have requested.
So its not like this "slipped by" because of shoddy QA or we tried to dodge that it existed. If a bug does not surface during testing, there is no way we can know it exists, once we did know we spent a great deal of time working with those who did suffer it to try to find out why it occurs (which we are still not entirely certain of...)
So far NO ONE who has stared a camapign with the patch has suffered the bug and several have been able to continue existing campaigns.
We appreciate that its annoying to have products that have products, but EVERY game has some problems on some systems with something. Demos work on computers where teh real game does not, Demos don't work on computers where the real game does. Changing a sound card, or installing other software can suddenly change the configuration and cause bugs.
THere is simply no way to ensure that every piece of software works perfectly on every computer under every version of windows. Heaven only knows why the same exact code that supposedly uses common libary calls in Microsoft products work under WIN 9X, but not WIN2k (like teh unfathomable "Command and control on crash" in the mega campaign...it works fine in non-mega campaing play, but note under teh MC and only fails with Win 2k...supposedly thats impossible, but obviously "standard" windows calls, aren;t entirely standard
We sympathize with folks who get frustrated with something not working, but we are doing all we can to fix these problems, inform folks of the fix and supply the patches.
Henry Ford had the luxury of building pretty much a single, simple pruduct that worked the same way for everybody. Lets just use 5's ( there are lots more than that for some options) and say there are 5 versions of windows, 5 types of mother boards, 5 memory subsystems, 5 types of video cards, 5 types of sound cards, 5 types of network cards or modems, and 5 different drive subsystems. That makes fr 5^7 = over 75,000 potential combimnations (and that is just hard ware) that you have to be compatible with. A typical Beta team is typical about 25 people.
So you can see that problem that confronts anyone who develops software. And since bugs found are pretty much proportional to time played, those 25 player each might play the game 200 hours during testing or about 5000 man hours. Selling 1000 copies of the game produces that in the first play day - so by the 3 or 4 th day 1000 people have it, they will have had the opportunity to find 3 or 4 times as many bugs as the Beta team in the 3 or 4 months of beta testing.
Please don't take this as making excuses, but an attempt to explain the process that game companies use, and why it seems every game has bugs. Customers have every right to expect games that work, but they also have to understand the realities of the niche market wargaming represents.
Those who are leaft in the wargame development biz are cerainly not in it for the money, becasue the era when you "make it" as wargame designer and not have other sources fo income, are already here for all but a handufle of "big names". We do because we love the hobby and have but our time and money where our mouth is to try to get games done, imperfect though they will always be.
Even the "major production numbers" like Black and White - well, check out the tech support forums and how many folks have trouble getting something millions were spent on to work. Admittedly for a game like that, less than 1% of the 100,000's of buyers have trouble. We are probably running a couple of % have problems, to my knowledge nobody has been unable to run the game at all, and the list of crash bugs like C&C in MC under WIN 2k is VERY short...
Well, that went a lot longer than I intended, but I think its important that folks understand the constraints that we have to operate within, and to be realistic in their expectaions. Games will occasioanlly not work right, we do the best we possibly can to make sure that that happens as seldom as possible.
If that's good enough, then folks will see a lot of fun games from us. If not, then we and several other game companies will go under. We are obviously optimistic that we can keep quality high with out going broke, but nothing ANY game company sells is, or ever will be perfect...its jsut the nature of software and computers!!!
Btt can be striving to always get better!!!
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