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All Forums >> [Current Games From Matrix.] >> [World War II] >> Decisive Battles: Korsun Pocket >> Korsun Pocket Support >> cannot launch game Page: [1]
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cannot launch game - 7/4/2005 1:35:14 AM   
aaa

 

Posts: 5
Joined: 7/4/2005
Status: offline 		have just down loaded the digital version of korsun pocket and installed
upon launching a black screen appears with a coloured cursor on the screen

can move the cursor around
screen stays the same and does not change, have left it for 5mins or so to allow time to load but still remains same
any ideas

PC set up is 2ghz semporon 1gb memory 128mb graphcs card windows xp

< Message edited by aaa -- 7/4/2005 3:31:18 PM >
Post #: 1
RE: cannot launch game - 7/4/2005 3:25:12 AM   
alexs


Posts: 417
Joined: 8/27/2003
From: Sydney
Status: offline 		Hi aaa,
Please make sure your video/sound drivers are up to date. If you could send through a dxdiag file (the details on how to create should be at the top of the support forum) through to support@ssg.com.au.

Regards
AlexS

_____________________________

AlexS
SSG
Support@ssg.com.au

(in reply to aaa)
Post #: 2
RE: cannot launch game - 7/4/2005 3:53:00 PM   
Toby42


Posts: 1626
Joined: 8/10/2003
From: Central Florida
Status: offline 		Check the refresh rate on your monitor. I changed mine from 65 to 85 Herz. It cleared up a all of my problems ?????? Just a thought....

_____________________________

Tony

(in reply to aaa)
Post #: 3
RE: cannot launch game - 7/5/2005 7:29:29 PM   
aaa

 

Posts: 5
Joined: 7/4/2005
Status: offline 		how long does in generally take to get reply back is their anywhere else i can go o get help

still cant get to run

would matrix games refund me my £20 or is that not possible...

(in reply to aaa)
Post #: 4
RE: cannot launch game - 7/5/2005 11:08:12 PM   
Toby42


Posts: 1626
Joined: 8/10/2003
From: Central Florida
Status: offline 		Try SSG's website. They are generally pretty helpful.

_____________________________

Tony

(in reply to aaa)
Post #: 5
RE: cannot launch game - 7/8/2005 12:32:55 AM   
aaa

 

Posts: 5
Joined: 7/4/2005
Status: offline 		ssg website managed to get it working they sent me a small download to stop the videos launching which was causing the lock up..

thank u for help

(in reply to Toby42)
Post #: 6
RE: cannot launch game - 9/16/2005 5:47:12 AM   
spokanimal73

 

Posts: 2
Joined: 9/16/2005
Status: offline 		I'm having the exact same problem you did. How did you get help from SSG?

(in reply to aaa)
Post #: 7
RE: cannot launch game - 9/17/2005 6:12:20 PM   
JSS

 

Posts: 781
Joined: 10/15/2003
Status: offline
quote:

ORIGINAL: spokanimal73

I'm having the exact same problem you did. How did you get help from SSG?


AlexS (see post above in this thread) is the support guru at SSG. Contact him at the email listed in his post.

(in reply to spokanimal73)
Post #: 8
RE: cannot launch game - 9/17/2005 8:47:18 PM   
spokanimal73

 

Posts: 2
Joined: 9/16/2005
Status: offline 		Thanks for the response JSS. I went ahead and emailed support @ ssg right after I posted here. Haven't heard from them yet.

(in reply to JSS)
Post #: 9
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