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All Forums >> [Current Games From Matrix.] >> [Napoleonics] >> Crown of Glory >> Crown Of Glory Support >> Matrix support

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Matrix support - 7/16/2005 5:12:34 PM

munited18

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Joined: 9/5/2004
From: Texas
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I have copied COG from my home computer to a disk and tried to put it on my laptop. However, I get an invalid serial number error message and it tells me to contact Matrix. Please help me with this! It is very inconvient when I want to play out side my house....i.e in my office

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RE: Matrix support - 7/16/2005 6:25:05 PM

Erik Rutins

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From: Vermont, USA
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If you are using the same serial number, try typing it in again. There's no reason it wouldn't worked if you used the same one you used on your desktop. You can double-check it at www.findmyorder.com if you need to.

Regards,

- Erik

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Post #: 2

RE: Matrix support - 7/17/2005 1:36:11 PM

Marc von Martial

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Joined: 1/4/2001
From: Bonn, Germany
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quote:

ORIGINAL: munited18

I have copied COG from my home computer to a disk and tried to put it on my laptop. However, I get an invalid serial number error message and it tells me to contact Matrix. Please help me with this! It is very inconvient when I want to play out side my house....i.e in my office

Did you just copy all the game files? That won�t work, you must install the game of course.

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Post #: 3

RE: Matrix support - 7/18/2005 3:49:40 PM

munited18

Posts: 182
Joined: 9/5/2004
From: Texas
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Well, that is why you guys make the big bucks! I haven't installed it, just copied it...

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Post #: 4

RE: Matrix support - 7/20/2005 2:02:23 AM

munited18

Posts: 182
Joined: 9/5/2004
From: Texas
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Uh ok, so I have now copied the file to my work laptop. However, I find no install folder, icon, or file. Thanks again and sorry for my computer illeteracy..

love the gemae!

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Post #: 5

RE: Matrix support - 7/20/2005 12:26:41 PM

Marc von Martial

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How did you copy it over to the computer?

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Post #: 6

RE: Matrix support - 7/20/2005 4:02:00 PM

munited18

Posts: 182
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From: Texas
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I copied the COG folder to a CD-Rom. I took that disc to work and copied to my laptop hard drive...I have the cd-rom here at work still, as well..

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Post #: 7

RE: Matrix support - 7/20/2005 4:33:01 PM

Marc von Martial

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quote:

ORIGINAL: munited18

I copied the COG folder to a CD-Rom. I took that disc to work and copied to my laptop hard drive...I have the cd-rom here at work still, as well..

That does not work, you must copy the installer file EXE you downloaded. Then install with this installer EXE on your Laptop.

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Post #: 8

RE: Matrix support - 7/20/2005 4:58:45 PM

munited18

Posts: 182
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From: Texas
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Is the installer exe in the COG file? If not, where will I find this?

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Post #: 9

RE: Matrix support - 7/20/2005 5:12:45 PM

jchastain

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From: Marietta, GA
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When you downloaded the game, the installer file is that huge file you downloaded. You initially ran it to install the game. That is the file you need to use if you want to reinstall the game.

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Post #: 10

RE: Matrix support - 7/20/2005 5:19:02 PM

munited18

Posts: 182
Joined: 9/5/2004
From: Texas
Status: offline

Thanks Jc. Now I will be thinking about where that $%*%$* is located on my home computer! Looks like another day of lost productivity here in the office!