For Eric Rutins,Marc Schwanebeck

For Eric Rutins,Marc Schwanebeck (Full Version)

All Forums >> [Current Games From Matrix.] >> [World War II] >> Carriers At War >> Carriers at War Support

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Flannel -> For Eric Rutins,Marc Schwanebeck (6/17/2007 2:35:44 PM)
In desperation I am contacting you both for help. On Wednesday last I purchased 'Carriers at War', received my invoice (see below) but to date in spite of mails to both Atlantic, & support @matrix' etc I still haven't heard anything from anyone. I haven't rceived any download link, serial number etc What is happening to your suppliers? Also when attempting to access the members panel my username/password isn't being accepted for some reason. [:@] [:@] [:@] Invoice: See Under Dear **************, This email confirms that you have paid Atlantic UK Emerald (atlanticpaypalukSARLcs@digitalriver.com) Ł41.82 GBP using PayPal. ________________________________________ ________________________________________ Payment Details Transaction ID: 41F82479937647809 Item Price: 41.82 GBP Total: Ł41.82 GBP Order Description: Matrix Games EU order 1631454744 Item/Product Number: 1631454744 Invoice ID: 1631454744 Buyer: ************ ________________________________________ Business Information Business: Atlantic UK Emerald Contact Email: atlanticpaypalukSARLcs@digitalriver.com ________________________________________ Your Unconfirmed Address Postage Info: ************** Block 1. Keeley Close Flat 6 Manchester, AK M40 1NP United Kingdom ________________________________________ If you have questions about the delivery and tracking of your purchased item or service, please contact Atlantic UK Emerald at atlanticpaypalukSARLcs@digitalriver.com. ________________________________________ Thank you for using PayPal! The PayPal Team Your monthly account statement is available any time; just log in to your account at https://www.paypal.com/uk/HISTORY . To correct any errors, please contact us through our Help Centre at https://www.paypal.com/uk/HELP. Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and choose the Help link located in the top right corner of any PayPal page. To receive email notifications in plain text instead of HTML, update your preferences here. ________________________________________ Copyright Š 1999-2007 PayPal. All rights reserved. PayPal (Europe) Ltd. is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution. PayPal FSA Register Number: 226056. PayPal Email ID PP120

alexs -> RE: For Eric Rutins,Marc Schwanebeck (6/17/2007 3:46:10 PM)
Hi Flannel, Until Marc or Erik get to this, can you try heading to http://www.findmyorder.com - Im pretty sure you'll be able to download the game from there. You'll still need a valid serial number though, which Erik or Marc will have to help you find.

Erik Rutins -> RE: For Eric Rutins,Marc Schwanebeck (6/17/2007 4:39:21 PM)
Chances are the e-mail got lost in a spam filter, but if you take your order info to www.findmyorder.com you should be able to get a download link right there. I'll check on why you didn't hear back from our support. They should have responded within 24 hours. Regards, - Erik

Flannel -> For Eric Rutins (6/19/2007 9:56:37 PM)
Eric, Thanks for the input, I still haven't heard from 'support@ etc' and I'm not sure what order number they ask for at http://www.findmyorder.com(digitalriver). The only one I have is the 'Matrix Games EU' order number which is also the item/product and invoice number. They also ask for a password: what password this is I'm not sure, but I've tried all the ones I think are maybe relevant without luck. Apart from this mail from you, no one at all has responded to my mails.. Atlantic, Digitalriver etc, all of whom I have mailed!! I've even sent a test message to myself (in case they weren't arriving) mine did!! Don Lestrange aka Flannel

Erik Rutins -> RE: For Eric Rutins (6/19/2007 10:08:17 PM)
The Matrix Games EU number above looks like the right number for the order number. The password is the same one you would have been asked to define when you placed your order. I asked our support and they said they had not received an e-mail from you, so I'm not sure what's going on there. It's very odd that you have not heard back from anyone!

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