Erik Rutins -> RE: Retrieving Serial Numbers (1/30/2008 2:11:41 AM)
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ORIGINAL: gsol69 For a couple of days I have been trying to request that all of my registered serial numbers be emailed to me. This has worked in the past, but recently no email has been getting generated when I check the "send serial numbers to my email" and click the button, even though a message reports that the email has been sent. I have found nothing blocked by my spam filter from matrix anywhere near the timeframe I placed the request. Matrix, please advise. I have been able to register a few of my recent purschases, and I was looking to generate a current list of my serial numbers to keep. Thanks in advance. Hi Gsol69, Did you e-mail us at support@matrixgames.com? If so, please re-send with a copy to me at erikr@matrixgames.com so that I can make sure we received it. Include your account info as best you can remember it and we'll try to see if there's a problem. 99.9% of the time though, something is blocking the e-mail from getting to you as we've literally walked through this dozens of times to make sure they are being sent out. Did you also already try retrieving your numbers from www.findmyorder.com? Regards, - Erik
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