Lost Serial Number and Download file? (Full Version)

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Embark -> Lost Serial Number and Download file? (2/24/2008 7:13:08 AM)

This is obviously a long shot but I figured it was worth try. I bought WITP back in 2004. I remember retrieving the download information a couple of years ago. Believe it or not, I stored all my files on an external hard drive for safe keeping. Somehow or another, the hard drive failed completely and now I have none of the original files. I registered the game with Matrix but when I ask for my serial numbers to be sent to my email, I get nothing. I checked to make sure that the email address that I registered with, is the one I am using.

Here is a screenshot

[img]http://i31.tinypic.com/2el8pya.jpg[/img]


Additionally, I no longer carry the credit card with which I originally bought the game with. I tore through all of my old bills but I canceled the card before my move to Japan and no longer have any references to the number.

Now I understand the need for caution and the prevalence of pirates on the internet. I also know that my predicament is one of my own doing. However, I figured it would be at least worth a shot to see if there was any way to retrieve my records or something showing that I purchased the game. I hear that with the newer patches, the game is much more playable than in the past. Does anyone have any suggestions about what I can do to see about being able to retrieve my serial and redownload the game?

If there is nothing that can be done, I will completely understand. My stupidity put me here but if there is some small chance that Matrix keeps a records and has a way that I can prove I bought the game, it is worth at least asking.

I bought the game digital download without the cd shipped.


Thanks for reading

Ben




jwilkerson -> RE: Lost Serial Number and Download file? (2/24/2008 7:35:20 AM)

try emailing support@matrixgames.com


This is the official "serious issues" spot.





rtrapasso -> RE: Lost Serial Number and Download file? (2/24/2008 11:39:55 PM)

IF you installed the game to your computer, you can probably retrieve the serial number using the serial number retrieval software posted in the "stickied" area of the support forum.




witpqs -> RE: Lost Serial Number and Download file? (2/25/2008 1:43:48 AM)

The horse is out of the barn, but for future consideration...

Regardless of where the game is on hard drives, I have the latest downloads needed for a re-load copied to a CD with the serial number written on the disk with a Sharpie, and in a text file on the CD.




Embark -> RE: Lost Serial Number and Download file? (2/26/2008 5:23:16 AM)

Thanks Matrix Games!!! I got  it up and running again. You guys are the best.



Ben




Gem35 -> RE: Lost Serial Number and Download file? (2/26/2008 2:57:11 PM)

Yay![sm=00000436.gif]




USSAmerica -> RE: Lost Serial Number and Download file? (2/26/2008 3:40:25 PM)

Outstanding!  [8D]




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