No reply from Matrix Support (Full Version)

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thistlebarrow -> No reply from Matrix Support (4/30/2008 6:03:31 PM)

A week ago I got an error message when I closed the game, and was advised to contact Matrix Support. I sent a mail with the following message the same night, but no reply. Can anyone suggest what I should do?

When I closed down Empire in Arms I got an error code 1073741510 and was told to contact you.


What should I do?



Marshall Ellis -> RE: No reply from Matrix Support (4/30/2008 6:50:42 PM)

That is definitely odd??? I'm not doing anything special on exit?
Do you have a screen shot?




Erik Rutins -> RE: No reply from Matrix Support (4/30/2008 7:32:58 PM)

thistlebarrow,

Posting here is the right way to get game-specific support, but could you please forward a copy of your first e-mail to me at erikr@matrixgames.com so that I can find out why you didn't receive a reply?

Regards,

- Erik



thistlebarrow -> RE: No reply from Matrix Support (4/30/2008 7:55:27 PM)

Hi Erik

Just sent you a copy of the original mail.   What does the error code mean, and should I do anything about it?

I dont have a screen shot, and indeed would not know how to get one!



Erik Rutins -> RE: No reply from Matrix Support (4/30/2008 8:23:53 PM)

I don't know about the error code, I haven't seen that one nor do I know why it would be asking you to contact us about it if that wasn't something Marshall added in. With that said, I did get your e-mail and I'm investigating why you didn't get a reply earlier.

Marshall, does that code look at all familiar to you?



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