Now Available! (Full Version)

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kingwanabee -> Now Available! (6/11/2008 7:36:44 PM)

Downloading now.....ouch $50.00.....I hope it's as good as it seems.....[:)]


576 MB is 15 minutes on cable for me. Ha! My announcement even beat Erik'S.[;)]



grarap -> RE: Now Available! (6/11/2008 7:37:41 PM)

Cool, I loaded up the forums the second this was posted! Literally. Check the timings



fthein -> RE: Now Available! (6/11/2008 7:46:37 PM)

hi

i get the following error message when i try to downloaad the game:

A problem has been found with your order. Please contact Customer Service and provide the following message number:

Message Number: 30014 - 4

Bye
Frank



Erik Rutins -> RE: Now Available! (6/11/2008 7:50:19 PM)

Hi Frank,

Can you please e-mail me at erikr@matrixgames.com with your order number so that we can see what the problem is? Thanks, we'll get you sorted out ASAP.

Regards,

- Erik



tedhealy -> RE: Now Available! (6/11/2008 8:12:06 PM)

[:D] Woohoo!  DL now, can't play until later [:(]



Øystein -> RE: Now Available! (6/11/2008 8:18:04 PM)


quote:

ORIGINAL: Erik Rutins

Hi Frank,

Can you please e-mail me at erikr@matrixgames.com with your order number so that we can see what the problem is? Thanks, we'll get you sorted out ASAP.

Regards,

- Erik


Mailed.

Øystein



Erik Rutins -> RE: Now Available! (6/11/2008 8:35:26 PM)

I e-mailed both of you back and increased your downloads available, please give it another try and e-mail me if you have any problems. We tried test downloads with both your orders and they worked fine, but we're continuing to investigate just in case.



Øystein -> RE: Now Available! (6/11/2008 8:37:02 PM)

Works now, downloading the game :D



Runnersan -> RE: Now Available! (6/11/2008 8:42:42 PM)

Heh

I got

quote:

We were unable to verify your payment information. Please use an alternate payment option if available. Thank you


And this payment method worked well for forge of freedom andn John Tiller's Battleground



Erik Rutins -> RE: Now Available! (6/11/2008 8:44:28 PM)


quote:

ORIGINAL: runnersan
Heh
I got

quote:

We were unable to verify your payment information. Please use an alternate payment option if available. Thank you


And this payment method worked well for forge of freedom andn John Tiller's Battleground


This can be as simple as a typo in the information you entered or an extra leading or trailing space. 99% of the time when we see this it comes down to some kind of typo. E-mail me with your order number if you can't get around this and I'll ask store support to contact you and check the order info.



Runnersan -> RE: Now Available! (6/11/2008 9:33:51 PM)

Ok, I tried but i failed.

Fortunately my brother has a paypal account, so the second method worked fine.

I'm downloading game now



Hertston -> RE: Now Available! (6/11/2008 10:55:33 PM)

quote:

ORIGINAL: fthein

i get the following error message when i try to downloaad the game:

A problem has been found with your order. Please contact Customer Service and provide the following message number:

Message Number: 30014 - 4




If it saves you some time, I had the same problem (although I wouldn't swear the error number was the same). The solution was to ignore it, go to 'support' armed with my credit card details and choose the re-download option.








Erik Rutins -> RE: Now Available! (6/11/2008 11:08:23 PM)


quote:

ORIGINAL: Hertston
If it saves you some time, I had the same problem (although I wouldn't swear the error number was the same). The solution was to ignore it, go to 'support' armed with my credit card details and choose the re-download option.


Hertston, could you please e-mail me your order number at erikr@matrixgames.com? We're still looking into this and if you saw the same thing it might be helpful.



Hertston -> RE: Now Available! (6/11/2008 11:53:00 PM)

Done.

Erik, I have a suspicion (only) it might have something to do with cookie enabling settings in IE? I did get a message about enabling cookies at some stage of the process but I wasn't really paying attention and can't recall where... sorry![:(]

Oh.. and I got two confirmation e-mails, identical and issued at the same time (although I'll check I wasn't billed twice!). Don't know if that's relevant.



Bo Rearguard -> RE: Now Available! (6/12/2008 3:50:15 AM)

Hmmm. I got a error number when I submitted my order too. [:(]



Erik Rutins -> RE: Now Available! (6/12/2008 4:16:02 AM)

Bo,

Please see my suggestions here if you are having problems with the download. If you are having a different problem, please post in the support forum with details so we can help you out.

http://www.matrixgames.com/forums/tm.asp?m=1830559

Regards,

- Erik



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