PDiFolco -> RE: A couple suggestions for improvement (6/25/2008 12:05:02 AM)
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quote:
ORIGINAL: Erik Rutins Berkut, quote:
ORIGINAL: Berkut Yeah, I don't doubt that, and that is really what this is about, I suspect. I still think placing things in people carts without their permission is unethical. I could not iamgine someone sitting in the checkout line at the grocery store dropping items in my cart and saying "Hey, we get complaints when we don't put things in people carts without asking them! Seriously!" If you really think that people need to be aware that the $50 game they just bought won't be available to them to download in the future, just have something show up saying so, and pointing out the option of paying for the right to download the game they just bought. it is a subtle, but important difference, IMO. We already tried it the other way, that was our first instinct of how to do it as well. We got a LOT of complaints (I'm not kidding) after the fact. There is nothing unethical about doing this when its clearly listed before checkout and a button is provided to remove it. Anything short of including it by default will probably lead to the same complaints we had before. We can agree to disagree on this, but if you want to continue the discussion please feel free to e-mail me at erikr@matrixgames.com. Regards, - Erik I largely felt like Berkut but understand your point Erik. However if the ext D/L is the "standard" option, you should indicate the price INCLUDING this ext D/L cost when giving the game price in the previous screen (where you put the game in your basket) ! Personnally I've had no problem with it except the first time I saw it [:'(], but it is not really normal to click on a 30 EUR game and have a bill at 33 when checking out... [:(]
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