Support Response? (Full Version)

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PBI -> Support Response? (8/2/2008 10:25:44 PM)

How long does it take to get a response from support? Is a month typical? Is there an email contact or is the ticketing system the only way to contact support?



sullafelix -> RE: Support Response? (8/3/2008 1:19:34 AM)

Matrix is great on support and your instance is really not typical at all.



Erik Rutins -> RE: Support Response? (8/3/2008 3:17:27 AM)

For official support, please contact us at support@matrixgames.com. 24 hours is the typical response time, with 48-72 hours possible on weekends/holidays or when were at conventions, which is not that often.



Gem35 -> RE: Support Response? (8/3/2008 3:46:04 PM)

I'm still waiting for a response from support on a game I purchased(WPO).
I was asked to provide my adress and email and then would receive a link to re-download the game.
It's been over a week now and I'm still waiting.
In the meantime, i handed out some very private information and wonder what was done with it.
[&:]



orwell -> RE: Support Response? (8/5/2008 3:37:34 PM)


quote:

ORIGINAL: Gem35

I'm still waiting for a response from support on a game I purchased(WPO).
I was asked to provide my adress and email and then would receive a link to re-download the game.
It's been over a week now and I'm still waiting.
In the meantime, i handed out some very private information and wonder what was done with it.
[&:]


A nice new mustang. Which I promptly crashed at 10 miles an hour. Did great at 90 though!



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