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Gem35 -> cookies (8/7/2008 12:57:51 AM)

Folks, i am trying to re-download a game I purchased have hit a stone wall.
I get this message when i enter my order number and password.

Message 99998 - To protect ourselves against fraud, we need to set a cookie on your computer. In order to continue your purchase online, please reset your browser to allow cookies. You can make your purchase and then set cookies off again in your browser. If you already allow cookies, there may be a problem that can be corrected by deleting the cookie file.

I have enabled, disabled, deleted cookies and still no luck.
Anyone have a solution?[&:]



sterckxe -> RE: cookies (8/7/2008 7:07:12 AM)

quote:

ORIGINAL: Gem35
Anyone have a solution?[&:]


Send a mail to support@matrixgames.com

Greetz,

Eddy Sterckx



KO -> RE: cookies (8/7/2008 8:41:41 PM)

Same message for me. Reply I got was problem sent to IT.


quote:

ORIGINAL: Gem35

Folks, i am trying to re-download a game I purchased have hit a stone wall.
I get this message when i enter my order number and password.

Message 99998 - To protect ourselves against fraud, we need to set a cookie on your computer. In order to continue your purchase online, please reset your browser to allow cookies. You can make your purchase and then set cookies off again in your browser. If you already allow cookies, there may be a problem that can be corrected by deleting the cookie file.

I have enabled, disabled, deleted cookies and still no luck.
Anyone have a solution?[&:]




Gem35 -> RE: cookies (8/8/2008 12:58:03 AM)

I emailed customer support again, $1 says i get the run-around yet again.[;)]



sterckxe -> RE: cookies (8/8/2008 12:39:34 PM)

quote:

ORIGINAL: Gem35
I emailed customer support again, $1 says i get the run-around yet again.[;)]


You did send that mail to support@matrixgames.com - right ?

If that doesn't help send a PM to Erik Rutins

This is not an official support forum as is noted on top of this forum

http://www.matrixgames.com/forums/m.asp?m=713041

Greetz,

Eddy Sterckx







Lützow -> RE: cookies (8/8/2008 2:51:00 PM)

Already tried to access your game via the order status page ?

I did run into same problem some time ago and that solved it for me.



KO -> RE: cookies (8/8/2008 3:14:22 PM)

Yep. No key number there as well. Still waiting to hear back from the Matrix staff. I have ordered many times before and never had any problems, so one glitch is not so bad[;)]



Erik Rutins -> RE: cookies (8/8/2008 5:32:36 PM)

KO,

I replied to you with your serial number, the issue in your case was a store glitch.

Gem35,

Can you please e-mail me directly at erikr@matrixgames.com? Send me your personal information and I'll try to look you up in the store database.

Regards,

- Erik



Appren -> RE: cookies (8/8/2008 9:26:47 PM)


quote:

ORIGINAL: Lützow

Already tried to access your game via the order status page ?

I did run into same problem some time ago and that solved it for me.


I got the same error message when using the link from STORE FAQS, but when going through order status, all was fine.



Gem35 -> RE: cookies (8/9/2008 12:54:15 AM)


quote:

ORIGINAL: sterckxe

quote:

ORIGINAL: Gem35
I emailed customer support again, $1 says i get the run-around yet again.[;)]


You did send that mail to support@matrixgames.com - right ?

If that doesn't help send a PM to Erik Rutins

This is not an official support forum as is noted on top of this forum

http://www.matrixgames.com/forums/m.asp?m=713041

Greetz,

Eddy Sterckx



Thanks for your concern sterckxe,[:)]
Yes I emailed matrix support and I understand this is not an official support forum, just trying to send a good "salvo" if you will and get as much exposure as I can.
I see it worked as Erik has responded.
Thank you very much Erik.[&o]





Gem35 -> RE: cookies (8/10/2008 4:18:41 PM)

Update!

Issue has been resolved thanks to Erik Rutins.
Much appreciated Erik!![&o]

I used findmyorder.com and it worked perfectly.



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