Help with re-downloading Battles in Normandy (Full Version)

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whippleofd -> Help with re-downloading Battles in Normandy (8/29/2008 11:04:08 PM)

Hi all:

On the 18 of August I started the process of trying to get in contact with someone from Matrix so I could re-download some Matrix games I had thought I didn't have copies of.

Turns out I managed to recover all but Battles in Normandy, and I need to re-download it. But no one from Matrix seems interested in helping me out.

http://www.matrixgames.com/forums/tm.asp?m=1893042

I have my code for BiN, and can provide any information other than the credit card I used to oder it because it was back in December of 2004 and I no longer have that card.

Hopefully someone here knows someone who knows someone who can help me get my game back.

Whipple



Jim D Burns -> RE: Help with re-downloading Battles in Normandy (8/30/2008 4:01:25 AM)

Hi Whipple,

The only way I know how to re-download an old game is by going to the store link. Then click on order status and you get two options. One is with your email and the last 5 digits of the credit card you used to purchase the game with. The other requires your order number and something else, but I never save the order number, so I never use that option.

Look for an old bill in a drawer somewhere to find your old card number, that’s what I did. You can also go to you banks online site and dig up some old bills that way. Most banks save your records dating back at least 5 years.

Only other option would be to send a post to support and hope for a reply.

Jim



whippleofd -> RE: Help with re-downloading Battles in Normandy (8/30/2008 1:12:05 PM)


quote:

ORIGINAL: Jim D Burns

Hi Whipple,

The only way I know how to re-download an old game is by going to the store link. Then click on order status and you get two options. One is with your email and the last 5 digits of the credit card you used to purchase the game with. The other requires your order number and something else, but I never save the order number, so I never use that option.

Look for an old bill in a drawer somewhere to find your old card number, that’s what I did. You can also go to you banks online site and dig up some old bills that way. Most banks save your records dating back at least 5 years.

Only other option would be to send a post to support and hope for a reply.

Jim



Hi Jim:

There-in lies my frustration: 1) I no longer have the credit card information, I destroyed all records two years after it was cancelled. 2) I have PM'd, and E-mailed an individual and I have e-mailed the company.

I understand there are scammers out there who can get the activation number from someone and then try the exact thing I am doing. I was hopeing that someone on this board would be able to put in a good word for me with "the powers that be" that I'm not trying to steal from the company...I just want my game back.

I purchased BiN about a week prior to buying WiTP. I still have the same e-mail and physical address as well as the same ISP, so even my IP address may be the same (I'm not real sure how that stuff works).

Whipple




jwilkerson -> RE: Help with re-downloading Battles in Normandy (8/30/2008 1:37:26 PM)

Try posting on the main Tech Support Forum - these types of questions are asked/answer quite a bit over there.




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