Undelivered Lost Victories and broken help desk (Full Version)

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Anthony_MatrixForum -> Undelivered Lost Victories and broken help desk (4/15/2002 7:31:15 AM)

Hi All,

Is anyone else in the situation where they ordered several MegaCampaigns and then received one but not the other ??

I ordered (and paid for) MC-NA and MC-LV in August last year, I have long since received MC-NA, but am still waiting for the Lost Victories to arrive.

Since then I have contacted the help desk 5 times and received four answers along the lines, "We will ship that soon" ?. The help desk has not responded to my latest message !

Can anyone there in Matrix please take responsibility and ensure my game is shipped and then tell me the shipping details ?


Thanks
Anthony



Supervisor -> (4/15/2002 7:56:16 AM)

I upchanneled it to David Heath: Director of Operations!:D



David Heath -> (4/15/2002 8:02:32 AM)

Hi Anthony

I emailed you asking for some details and once I get them I will look into the problem for you.

David



Anthony_MatrixForum -> (4/15/2002 8:32:33 AM)

Thanks Gmenfan and David for the prompt attention

:-)

Anthony



Anthony_MatrixForum -> (4/23/2002 9:42:26 AM)

And now i have the disks....:-)

(Very big smile)

Thanks to David H and Gmenfan for sorting this one
It was a tricky case, but you guys are great

Thanks again
Anthony



Supervisor -> (4/24/2002 7:08:08 AM)

Thank you for giving Matrix the chance to make things right. Thanks David:) :) :)



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