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kool_kat -> Matrix Games Support: Thank You (10/9/2008 12:40:18 PM)
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Jason and Matrix Games Support Staff:
Many thanks to Erik Rutins, Matrix Games Help Desk, for his assistance in resolving my CS game technical issues! [:)]
I submitted a Help Desk Support Ticket early Wednesday morning (10/8/2008). My original CS files had become corrupted when my hard disk drive started to fail and I was unable to restore from a backup CD-ROM. In less then 6 hours, Erik responded and recommended a specific procedure. We exchanged a few more emails so I could get details on the reinstall procedure. By 2PM I had reinstalled my original CS game files and had updated with the ver. 1.04 game patch! [:D]
I was back up and playing CS again!
Thanks again to Erik and the Matrix Games Help Desk folks! [&o]
Job well done... and much appreciated by this CS player!
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