Crashes at game opening screen (Full Version)

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pendrich -> Crashes at game opening screen (3/29/2009 10:38:41 AM)

I can get into the game select screen. As soon as I start a new game it goes to the opening screen of NA then crashes with an error indicating AWD.EXE. When I disable 3D acceleration it crashes immediately. I have downloaded the new driver already. Unfortunately its an AH3450 card with an AMD 2500+ and 1.5GB. Unfortunately I am stuck with AGP [8|]. Other games have worked. Appreciate the help. DXDiag attached.



WanderingHead -> RE: Crashes at game opening screen (3/31/2009 4:37:30 AM)

I'm sorry, there is not much I can do. These driver compatibility issues (presumed) are essentially impossible to deal with remotely. I only know how to debug the issues I can reproduce. You've done everything I would have been able to suggest.

I can shoot a mail to Joel, but I'm not too optimistic.



Joel Billings -> RE: Crashes at game opening screen (3/31/2009 4:53:04 AM)

I don't have any ideas either. I looked for Morgan Stream Switcher but didn't find it in the dxdiag so that's not the culprit. You might try to find another driver, even an older one and see if that works. There might be something else you have installed that is incompatible, but Morgan Stream Switcher is the only thing I know by name from past problems. Sorry. Maybe Erik has an idea.



pendrich -> RE: Crashes at game opening screen (4/2/2009 2:44:25 PM)

It looks like the Driver is a problem.  I may just go buy a new one.  Thanks.



pendrich -> RE: Crashes at game opening screen (4/5/2009 12:09:59 AM)

Well, its not the driver. I replaced the video card (with a Geforce 6200), uninstalled and reinstalled. Tested the game at 1.0, 1.02 and 1.04 and the same thing happens. I am including a new DXDiag. This is getting extremely frustrating.



lkendter -> RE: Crashes at game opening screen (4/5/2009 4:31:35 PM)

Do you use Stardock's Impulse by any chance?  It totally trashed me even during install.  I had to stop it from loading part of itself during boot time.



pendrich -> RE: Crashes at game opening screen (4/5/2009 9:04:03 PM)

I just uninstalled the whole thing and the problem is still occurring.  I also wiped Stardock from the registry without success.  What part was the issue out of curiosity?



lkendter -> RE: Crashes at game opening screen (4/10/2009 2:20:29 AM)

Stardock by default loaded part of impulse at boot time. Something with impulse kept causing a crash everytime I installed. I even got it installed once, just to have the game go whacky. I've been fine since I told Stardock to load part of impulse at runtime.

Did you reboot after clearing Stardock? I had to do that to get the software to install.



pendrich -> RE: Crashes at game opening screen (4/10/2009 2:57:30 PM)

I did, I also uninstalled all of my bit torrents and upgraded my video and sound drivers, then uninstalled without success. Anyone know if Matrix has a tech support #? Including my most recent DirectX



pendrich -> RE: Crashes at game opening screen (4/12/2009 8:57:00 AM)

Eureka, I discovered the solution, and its sufficiently obvious that I'm upset I didn't think of it earlier.

Once I uninstalled the game and installed it in a different folder, it worked fine. Darned if I know why, but I'm not complaining.

Thanks to everyone for the help.

Pendulous Richard.



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