Chips and Bits shipment status? (Full Version)

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elmo3 -> Chips and Bits shipment status? (5/19/2002 1:01:03 AM)

Can someone at Matrix please post the status of your shipment to Chips and Bits? I see a distributor in England has received the game and shipped to their customers who have taken delivery. However the shipment to C&B has apparently has not arrived in Vermont. Thanks.



David Heath -> (5/19/2002 1:40:01 AM)

It is not our place to state when such and such dealer shipments were shipped out. You should ask that dealer if you have a question.



elmo3 -> (5/19/2002 2:04:11 AM)

I did ask C&B on Friday but they haven't answered yet. Someone at Matrix already reported here that the distributor games left your warehouse in CA on Wednesday. Seems like they should have made it to Vermont by now especially since games have already made it to Europe. I would hope you could at least provide an answer to your customers even if we didn't order direct from Matrix. Thanks.



David Heath -> (5/19/2002 4:02:20 AM)

Please understand we do not know if the shipment got there yet, if there is a reason why its not shipped or if some and not all of the packages were sent.

David



auggus -> (5/19/2002 4:33:48 AM)

I also pre ordered from C&B in mid April only because Matrix was not taking pre orders at that time. Now i see everyone who waited and ordered from Matrix got there copys this week. Boy is this driving me crazy! Every time i check the C&B web site for my order status(about every 4 hrs) it's still at preorder. Oh well another weekend without UV :(



elmo3 -> (5/19/2002 6:08:00 AM)

David

Fair enough. I just figured you guys had tracking on those shipments. I'll pester C&B again Monday and post here if I learn anything. Sorry if I sounded too negative, but I'm also chomping at the bit and preorded in April assuming the distributors would get their copies first.

elmo3



Slaughtermeyer -> Chips and Bits waiting for UPS? (5/19/2002 6:57:51 AM)

If the game was shipped from California to Vermont via UPS ground, it should take at least a week for the shipment to arrive at Chips and Bits, so don't expect C&B to have the game until Wednesday at the earliest.



brisd -> C&B (5/19/2002 10:37:07 AM)

Personally I can't recommend C&B, they are FIRST to pre-advertise new games and the LAST to ship them! Sorry to hear of your having to wait but if it is any consolation, I preordered as well direct from Matrix and while my game shipped (on Thursday) I still don't have it. I am sure it will be in my hands Monday, a few more days is not worth the heartache and $20 some paid for "express shipping" to me.



corbulo -> yo tambien (5/19/2002 4:27:58 PM)

I ordered by game from C&B January 29,2002. I checkecd by status and it says "preorder" I called C&B and they said Matrix had not released the game to C&B and was not scheduled to do so until next week! I have ordered alot of games from C&B, and this is the first time that this has happened. Usually I get the game at the same time others do. It has been a great disappointment. However, now that I have gotten over the initial disappointment I am playing Grigsby's PACWAR as a consolation. In reading the notes to that game, he says the greatest single mistake Japan made was not releasing its huge submarine fleet against American Merchant shipping. I hope I have the option to do this in UV.



Jagger2002 -> (5/20/2002 1:50:14 AM)

I ordered through Chips and Bits on Friday with 2 day delivery. I am calling C&B tomorrow morning. If they don't tell me they have UV in stock and ready for shipment, I am cancelling my order. I will reorder through Matrix games even though the cost for shipping is about $5 more than Chips and Bits. The shipping costs are absolutely amazing!



Slaughtermeyer -> (5/20/2002 6:55:40 AM)

I think it's rather deceptive of C&B to list UV in their "What's Hot" category as opposed to "Coming Soon" or "What's New" because they don't even have the game yet.



David Heath -> (5/20/2002 7:49:41 AM)

I am not able to say how or what C&B is or is doing. My guess is you talk to some operator who knows less to nothing and is just repeating the standard line.

Every dealer order was sent on time and via Air shipment. NO dealer orders were sent ground. We do not know why they are not shipping yet but it has nothing to do with Matrix Games and us sending them the games.

David



brisd -> pretty amazing (5/20/2002 8:12:16 AM)

That the Brits are playing UV and C&B still haven't shipped. Very fishy indeed, did the Limey's bribe Matrix? I still don't have my game and they are playing the IJN, getting their revenge for '76, sinking Lady Lex and the grand Yorktown. Oh the humanity! :p



elmo3 -> (5/20/2002 8:18:33 AM)

Thanks for the additional clarification David. I also will be tempted to cancel my order with C&B tomorrow and reorder direct from Matrix if answers aren't forthcoming from them.



rhohltjr -> (5/20/2002 11:47:06 AM)

[QUOTE]Originally posted by elmo3
[B]Thanks for the additional clarification David. I also will be tempted to cancel my order with C&B tomorrow and reorder direct from Matrix if answers aren't forthcoming from them. [/B][/QUOTE]

Yeah!!!.... What you said Elmo3!!!

Let us know if/when you find any thing out.

Thanks,



corbulo -> (5/20/2002 2:55:48 PM)

I am canceling and ordering from matrix this morning. yo estoy muy enojado



elmo3 -> (5/20/2002 5:13:08 PM)

Got this email Monday at 3AM Eastern (US) time:

"Hello,
The game has not shown up yet, but should be very very soon. Thank you for your patience and understanding.

Brian II
Chips & Bits Inc."



elmo3 -> (5/20/2002 7:15:36 PM)

C&B no longer lists UV as "Coming Soon" on the front page. However it is still listed as "Preorder" if you search on it. Must be they have Fog of War turned on at their website.



elmo3 -> (5/20/2002 11:57:55 PM)

Anybody get any more recent news, good or bad, from C&B today?



Jagger2002 -> (5/21/2002 12:48:05 AM)

I called C&B this morning. The representative said C&B did not have the game available but should have it any day now. I cancelled and reordered through matrix.



elmo3 -> (5/21/2002 1:44:24 AM)

Just called C&B. No joy. The guy says the game was released by Matrix "late last week", a point I corrected him on, but they don't have it yet and he can't say specifically when they will. "Some time this week" was his answer on when they'll start shipping.



AP514 -> RE: CHIPS & BITS (5/21/2002 3:52:16 AM)

Hey
To ALL : SAVE YOURSELF THE TIME AND CANCEL YOUR ORDERS

GO WITH MATRIX DIRECT............. YOU WILL BE PLAYING IN A FEW DAYS :))

CHIPS & BITS SAID THEY WILL NO HAVE UV UNTIL LATE THIS WEEK. I WILL BE PLAY'N BY THE TIME THEY FIGURE OUT THAT THE SHIPMENT ARRIVED YESTERDAY ! ! IT JUST TAKES THEM FOREVER TO PROCESS ORDERS.................



Huskalator -> (5/21/2002 4:09:57 AM)

I don't know how much luck you will have with Matrix either, although they do have the game of course. I ordered 3 day last Thursday, no sign of UV and my order status still say "new". I'm really getting frustrated with this.



Erik Rutins -> Ordering from Matrix (5/21/2002 4:35:44 AM)

Keep in mind our site was down all of Friday due to a network error caused by our ISP. Therefore any orders that didn't go out to our warehouse on Thursday had to wait until today to get to them and start shipping. Our warehouse updates shipment status in batches at the end of the day (and they're on Pacific time, so that means it's pretty late when they update). Check back tomorrow morning, chances are it will have shipped out.

Regards,

- Erik



Jagger2002 -> (5/21/2002 6:05:48 AM)

So I ordered UV from Matrix this morning with 2 day delivery by UPS. Since I ordered this morning, should I expect it shipped today and thus count as one day of the two days shipping? If so, then I should receive it tomorrow! Or if I ordered today, it ships tomorrow and then I should expect it on Wednesday? Or should I count my blessings if I receive it within the next month considering we are dealing with UPS?



bradfordkay -> no joy at Matrix for me.... (5/21/2002 11:25:42 AM)

I had to order from C&B because if I want to order from Matrix, I'd have to upgrade my Netscape from v4.6 to at least v4.7. On a crummy 56k connection (I'm lucky to get 28.8) the download is nearly impossible and I didn't want to wait for a Netscape CD to arrive in the mail before I could order. Now it's looking like I might have saved time (but not money) had I done so.....



Slaughtermeyer -> Re: no joy at Matrix for me.... (5/21/2002 12:42:40 PM)

[QUOTE]Originally posted by bradfordkay
[B]I had to order from C&B because if I want to order from Matrix, I'd have to upgrade my Netscape from v4.6 to at least v4.7. On a crummy 56k connection (I'm lucky to get 28.8) the download is nearly impossible and I didn't want to wait for a Netscape CD to arrive in the mail before I could order. Now it's looking like I might have saved time (but not money) had I done so..... [/B][/QUOTE]


You could have simply called the Matrix toll-free telephone number for orders. That's what I did after cancelling my C&B order.



zed -> (5/21/2002 7:41:44 PM)

I cancelled yesterday C&B and ordered from Matrix. I still dont know what happened to C&B. I hope they credit my account.



RolandRahn_MatrixForum -> Re: Ordering from Matrix (5/21/2002 11:07:33 PM)

[QUOTE]Originally posted by Erik Rutins
[B]Keep in mind our site was down all of Friday due to a network error caused by our ISP. Therefore any orders that didn't go out to our warehouse on Thursday had to wait until today to get to them and start shipping. Our warehouse updates shipment status in batches at the end of the day (and they're on Pacific time, so that means it's pretty late when they update). Check back tomorrow morning, chances are it will have shipped out.

Regards,

- Erik [/B][/QUOTE]

Well, I placed a seconed big (in my terms, C&B will surely order much much more) order on that Friday.
On that day UPS failed to deliver my first order to my workplace.
When i went out today (tuesday) to pick up my first parcel, I was surprised that UPS had both parcels available for me.
So, if C&B ordered something on Friday, I would be very surprised if they would not receive it today or tomorrow.
Remember, the parcel to me here in Germany had to cross that big anti-tank ditch (sometimes also called "The Atlantic Ocean"), while C&B sits in North America.

Just my 0.02 Euro.

Kind regards,
Roland



elmo3 -> (5/21/2002 11:42:56 PM)

Just got off the phone with C&B. My order shipped this morning. I preordered on 4/25 as a reference for thoss still waiting.



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