I've lost access to Members area and registered games (Full Version)

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Maxx_slith -> I've lost access to Members area and registered games (6/7/2009 11:12:33 PM) Recently when I tried to access my member account to check for updates, etc. for my registered games I received this response: "Login Error : That Username/Email or Password is invalid. Please try again..." This is the same Username and password I have used since 2002 with no problem. I emailed Matrix from their web form on May 19, no response. Help would be appreciated.

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Ron Belcher -> RE: I've lost access to Members area and registered games (7/19/2009 4:18:39 AM) Holy Smokes...[:@] Maxx, you are not alone! [X(] Matrix Games is still in the process of upgrading their website, especially in the Member areas. Matrix Games... Please look at my account as well. Where as I opened a NEW Member account, and now I am unable to (1). Re-register my games (they're already registered), and (2). Unable to retrieve my s/n to the games[:(] Please get back to me... I'd deeply appreciate you doing so! s/ Ron 'tactician93612' Belcher Clovis, CA

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Ron Belcher -> RE: I've lost access to Members area and registered games (7/21/2009 6:58:13 PM) Let's see.. it's Tuesday, 7/21/2009.. and no reply or response from MG ! [&:]

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Jason Petho -> RE: I've lost access to Members area and registered games (7/21/2009 7:31:05 PM) You tried this too, correct? http://www.matrixgames.com/helpdesk/step_login.asp Jason Petho

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Erik Rutins -> RE: I've lost access to Members area and registered games (7/21/2009 7:47:47 PM) This is not for official support. Please contact us through our Help Desk, that way we can make sure your request is tracked and not lost. www.matrixgames.com/helpdesk

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Ron Belcher -> RE: I've lost access to Members area and registered games (7/22/2009 1:42:59 AM) In regards to both Jason & Erik... I did do as you both had suggested and that was back in March too.

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Erik Rutins -> RE: I've lost access to Members area and registered games (7/22/2009 2:22:05 AM) If you have a Help Desk Request ID, please e-mail it to me at erikr@matrixgames.com and I'll investigate.

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Ron Belcher -> RE: I've lost access to Members area and registered games (7/22/2009 3:22:49 PM) Erik, I see you have asked Alex to help me out! Mega thanks.. he's doing the best he can for me at this time! [&o] God Bless [8D][;)]

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Ron Belcher -> RE: I've lost access to Members area and registered games (8/2/2009 11:13:56 PM) Alex came through to total Victory !!! Major Kudos to you, Alex ! Thank you very much for your help in straightening out my account. [&o][&o][&o][&o][&o]

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