Nemo121 -> RE: Aircraft rockets (1/10/2010 11:31:34 AM)
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Well, my issue wasn't with the post's politeness it was with the post's helpfulness. Developers created the game. They know the game better than anyone else. When people have questions it seems reasonable they should ask the developers. It is also reasonable to assume that when players have paid money over to those developers/publishers that there's some sort of contract that they get an answer which is actually informative. That seems, to me, to be business relations 101 level stuff. I would point out that while my post most certainly took issue with the stance you took on responding to this issue it wasn't abusive etc. I think that the fact that you would refer it to the admins and would state so publicly is, effectively, bullying and an attempt to silence the expression of opinions different than your own. Pointing out the lack of responsiveness is factual and not abusive. As such I look forward to being informed whom is dealing with your complaint and being able to discuss the merits and demerits of your complaint with them --- as I'm sure Matrix itself has far better customer relations than your portion of the AE team has. I would be obliged if someone (other than JWE as he has rather petulantly chosen to "green button" me ) could inform me as to whom the complaint has been made to so I can discuss it with them --- as is my right under common law. I also find it intriguing that the very person who has stooped to abusive language describing customers in posts on this very forum would report another for having the temerity to point out their poor conduct in the customer service role. That, to me, is interesting and immature. I might not like what some people have to say but I don't have to green button them or tell them I'm reporting them to "the parents" in order to frighten them into shutting up. I would also like to state that I agree with Historiker. No-one forced Terminus or you to respond. It would have been entirely appropriate for either of you to respond with either: 1. "I don't know but I've asked one of the air team to let you know." or 2. " This isn't the appropriate place to post this. Post it to the air thread and I'm sure someone will answer you." Instead Terminus followed a long history of giving answers which are not very informative and quite attitudinally based ( very poor customer service .... and, yes, I know you're all volunteers but the thing you've volunteered in has been sold for money and with that transaction come certain expectations of level of customer service, responsiveness and conduct ). It is certainly his right to give that answer if he wishes but when players then bemoan the unhelpfulness of that answer that's their right ( and backed by facts ) also - and based in facts. Lastly, I'm sure these "others" you have also reported would be extremely interested in hearing of your complaints against them. Are they going to be publicly informed of being reported or... a) are these allegations being made behind closed doors without the accused being informed of them or being given any right of reply? --- this seems most dubious and against the tenets of common law to me or b) will they be informed of their being reported and allowed to give their view of events? Also, I would be most interested in why I'm being singled out for public mention as being referred to the admins... And just to be clear, I don't think its a big conspiracy, I think its just an example of poor customer relations in action again. I know it can be difficult to deal with customers online etc but, really, it is a shame to see so many threads here which could be easily dealt with by either a constructive answer or being referred to the appropriate thread ( air, naval, land, economic ), instead, being fobbed off with utterly uninformative answers by the development team and often degenerating into conflict between the development team and the questioners who, rightly, feel they aren't being informatively replied to. Developers reporting their own customers to admins for having the temerity to disagree with them is a new low though... So, anyways, I expect to be informed within 24 hours of either the withdrawal of this complaint or of the specific complaint made against me and which of the admins will be dealing with it and what my precise rights of reply will be. Otherwise I will be making my own contact with Matrix to ascertain this information / explore the complaints procedure.
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