Error when purchasing Distant Worlds (Full Version)

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Hyfrydle -> Error when purchasing Distant Worlds (3/25/2010 7:35:14 PM)

I have just tried to purchase Distant Worlds and after the payment screen I get the following error:

Error Number: 30060939 - 0

Hope someone can help I really want to try this game.

Tried again and it worked fine.



Erik Rutins -> RE: Error when purchasing Distant Worlds (3/25/2010 7:46:24 PM)

Hyfrydle,

Please post your Order ID, the only way to figure out what the problem is here is to check by the Order ID (this is generated before the order is completed). Usually errors are because of either missing info or information that does not match in terms of shipping/payment.

Regards,

- Erik



Erik Rutins -> RE: Error when purchasing Distant Worlds (3/25/2010 7:46:44 PM)

Just saw your update, glad to hear it worked fine, probably a typo then!



Webbco -> RE: Error when purchasing Distant Worlds (3/25/2010 8:31:25 PM)

Hi Erik, I think I accidentally ordered 2 copies as I was having trouble with my paypal account. However, I'm successfully downloading a copy now so I have definitely purchased at least one. Is there any way you could find out for me? I would appreciate this so much!

My order ref. is: 1654162242




Erik Rutins -> RE: Error when purchasing Distant Worlds (3/25/2010 8:33:32 PM)

I will check on it - did you get two e-mail receipts with different order IDs, or did your order say that you purchased two copies in one order?



Webbco -> RE: Error when purchasing Distant Worlds (3/25/2010 8:38:56 PM)

It appears I only have one receipt, which is good news. I think it's because I tried the european transfer option when I thought my paypal account wasn't working. I then tried the paypal account one last time (as the other payment option seemed too complex and would have taken days for my money to go through!) and realised I received a receipt and "begin http download" on the digital river site!

I'm assuming that means I'm ok and have just purchased one copy?

P.s. Congratulations on the release!



Erik Rutins -> RE: Error when purchasing Distant Worlds (3/25/2010 8:39:43 PM)

I think you have only purchased one copy, but I will double-check.



Erik Rutins -> RE: Error when purchasing Distant Worlds (3/25/2010 8:41:50 PM)

It looks like you had a second (failed) order for two other copies, but that's still awaiting payment, so I believe you are fine.



Webbco -> RE: Error when purchasing Distant Worlds (3/25/2010 8:42:39 PM)

Thanks Erik, it's so great you are ready for the potential hordes coming into this tech support forum! I fully appreciate your efforts (as well as the rest of the team).



Sepiche -> RE: Error when purchasing Distant Worlds (3/25/2010 9:02:17 PM)

I'm having a similar problem. I select Paypal as the payment option, my email is the same as my Paypal account, but after I click the button to complete the order I get this message: We're Sorry. We were unable to verify your payment information. Please use an alternate payment option if available. Thank you

(Error Number: 30024901 - 0)

Order # is: 149859407



Erik Rutins -> RE: Error when purchasing Distant Worlds (3/25/2010 9:03:05 PM)

I'll check on this one as well.



Sepiche -> RE: Error when purchasing Distant Worlds (3/25/2010 9:05:50 PM)

Thanks Erik. I've tried it a few times now and haven't had any luck.



NavalNewZ -> RE: Error when purchasing Distant Worlds (3/25/2010 9:50:13 PM)

.



Erik Rutins -> RE: Error when purchasing Distant Worlds (3/25/2010 9:51:57 PM)

Trying a different card can be helpful in those case. Usually it's just a slight difference between the info you input and what the card company returns that causes issues like this. If you continue to have issues, contact me at erikr@matrixgames.com and I can ask the store to manually clear your card.



Woozywyvern -> RE: Error when purchasing Distant Worlds (3/25/2010 9:56:31 PM)

Hi Erik

Having the same issue here  - tried two different cards and paypal.  Maybe its my UK format address?  Getting the following We're Sorry. Your order cannot be completed because either inaccurate or incomplete information was entered. If you believe that we have mistakenly denied your order, please use your browser's "Back" button, re-enter your billing information, and try to submit your order again. It is very important that the billing address you enter matches the billing address of your payment method. If you continue to have problems please wait 24 hours and try again.(Error Number: 30024002 - 0)



Erik Rutins -> RE: Error when purchasing Distant Worlds (3/25/2010 9:58:00 PM)

Woozywyvern,

I would suggest e-mailing me at erikr@matrixgames.com with any and all Order IDs you have along with the last six digits of the CCs you are trying and I can ask the store to manually clear them and work with you to get the order to complete.

Regards,

- Erik



Woozywyvern -> RE: Error when purchasing Distant Worlds (3/25/2010 10:01:04 PM)

Thanks Erik - email just sent :)



damador -> RE: Error when purchasing Distant Worlds (3/27/2010 1:44:25 PM)

same error here - triesd at least 6 times - with different currency and region ( CC/Paypal) digital river fail ... 



Erik Rutins -> RE: Error when purchasing Distant Worlds (3/27/2010 3:40:29 PM)

Please e-mail me at erikr@matrixgames.com with your info, also provide the first six digits of your CC if you're using one so that we can try to manually clear it through the store system.



Aurelian -> RE: Error when purchasing Distant Worlds (3/27/2010 6:14:05 PM)

quote:

ORIGINAL: NavalNewZ

I'm having trouble ordering online for this title as well, with the same Ccard I have purchased numerous other Matrix titles. Are there others who are having problems? I will try again latter. I may just have to use another card, but seems odd when this one has been fine in the past.


12-13 tries. 12-13 failures.

Now 14.



Erik Rutins -> RE: Error when purchasing Distant Worlds (3/27/2010 7:43:34 PM)

Aurelian,

I'm still waiting on the store, until I hear back that they've cleared your card, I don't think trying again will work. Sorry for the additional wait.



Aurelian -> RE: Error when purchasing Distant Worlds (3/27/2010 8:05:27 PM)

quote:

ORIGINAL: Erik Rutins

Aurelian,

I'm still waiting on the store, until I hear back that they've cleared your card, I don't think trying again will work. Sorry for the additional wait.


Thanks. I don't in any way think it's your fault. Just wish they would get on with it.

On the other hand, nice time to try out the new clutch[:)]



lordxorn -> RE: Error when purchasing Distant Worlds (3/28/2010 5:16:34 AM)

I mentioned in another post that Digital River's CC processor is messed up.

The only way I was able to order was to go through paypal, and use my pay pal registered email in the digital river store. See if that works for any of you guys.



Aurelian -> RE: Error when purchasing Distant Worlds (3/28/2010 6:27:00 AM)

Arrrrrgggghhh[:D]




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