quote:

Hi
We are looking into this problem and are trying to resolve it as soon as possible, thanks for your patience. Unfortunately we do not have any set date or time we can give you for a resolution but I will have the CEO post it on our main page when this issue is resolved, again thanks for your patience.


PS- We have closed your other support inquiries to avoid confusion.

[--- UPDATED: 5/7/2010 11:00:50 PM BY AGENT: Daniel Heath ---]

quote:

So is that a nice way of telling me tough ****?

"Unfortunately we do not have any set date or time we can give you for a resolution but I will have the CEO post it on our main page when this issue is resolved"

So that means I could be waiting a considerable amount of time. I purchased your product to use advertised parts of it that currently (and for the foreseeable future) non-functioning.

I will be patience, but if I keep getting smoke blown up my ass I will continue file complaints until a resolution is reached.

I have a feeling from reading on the forums this is a constant trend with Matrix (promising and then never doing a thing), while I would like to think that that is inadvertent, it seems to be happening right now.

I understand there is a lot going on, but the first time I reported this issue I got "issue fixed enjoy" when you and I both knew it was not (or that it was at best a temp fix). That was pure BS.

When you tell me you have no timetable it sounds as if you just brushed me off. I will continue to file weekly issues on the servers until something is done and will encourage other users to do the same.

I appreciate your work, but I would like results and not hollow promises.

quote:

Hi
This is an issue that is continually being worked on. Thanks for your patience as we work to rectify this issue. We are told that it is close to being resolved.

[--- UPDATED: 5/26/2010 4:45:19 PM BY AGENT: Daniel Heath ---]