How Do I Get Tech Support To Answer? (Full Version)

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siganm -> How Do I Get Tech Support To Answer? (6/11/2010 2:00:27 PM)

I really dislike complaining but I would be grateful if someone on this forum could advise me how to get hold of tech support. I bought this game on 3rd June and have been unable to play it at all as the download gives me error 120 Serial Number problem. I have tried to uninstall and reinstall, to redownload from the site and reinstall. As I bought both discs and download and have now received the discs and am contemplating uninstalling and starting again from a disk load.

My point however is that all this has been posted on a trouble ticket on 3 Jun which I have updated twice. I even lodged a second ticket to jog somone to deal with the first and yet 8 days later I have not even received an answer. I fnd the situation a little disappointing.

Therefore to repeat my question is there any way in which i can get hold of tech support or customer relations in order to deal with the problem.

Tony M



Andrew Williams -> RE: How Do I Get Tech Support To Answer? (6/12/2010 12:41:32 AM)

Did you enter your serial with the hyphens (-) included and no extra spaces?

You should be able to copy and paste from your confirmation email.



Andrew Williams -> RE: How Do I Get Tech Support To Answer? (6/12/2010 12:42:27 AM)

I think you can take ticket number 1064 and stand in the queue to complain about the helpdesk



Andrew Williams -> RE: How Do I Get Tech Support To Answer? (6/12/2010 12:43:07 AM)

I'd even consider starting a helpdesk support group - so we can vent.



Erik Rutins -> RE: How Do I Get Tech Support To Answer? (6/12/2010 4:46:59 AM)

Hi Siganm,

I'm sorry that you haven't heard back from our Help Desk. Can you please e-mail me directly at erikr@matrixgames.com with the problem and your ticket numbers?

Regards,

- Erik



siganm -> RE: How Do I Get Tech Support To Answer? (6/12/2010 9:29:37 AM)

Yes I did


quote:

ORIGINAL: Andrew Williams

Did you enter your serial with the hyphens (-) included and no extra spaces?

You should be able to copy and paste from your confirmation email.




Dundradal -> RE: How Do I Get Tech Support To Answer? (6/12/2010 1:26:57 PM)


quote:

ORIGINAL: Andrew Williams

I'd even consider starting a helpdesk support group - so we can vent.


My biggest pet peeve is that you don't get emails after the first response. I have to check every few days to see if Daniel has responded to my replies to him in my open "questions."



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