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JonBrave -> RE: Matrix International Shipping (9/14/2010 8:41:49 AM)
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quote:
ORIGINAL: Erik Rutins
JonBrave,
Due to problems at DR's UK warehouse (where we normally ship from), we are currently shipping physical copies from our US warehouse. As a result, I can't guarantee zero customs issues. Needless to say, we are working to resolve this ASAP, but if you order now it will ship from the US.
Regards,
- Erik
Erik, thank you as ever for your prompt response.
Here is my tale of woe. I just finally received a $47 physical from another US company to UK. Added $13.50 for USPS for the manual. UK customs held it for 2 weeks. Then I had to drive into the main city post office to collect it, in order to pay charges. They charged $7.50 VAT ("sales tax"), plus a further $12 fee for collecting the $7.50.... So for the manual, shipping + taxes + fees came to $33 against $47......
Hence my reluctance now. I'm sure my individual purchase is not worth untold time from Matrix, but it's the principle --- you are very kind to spend the time.
So here's the question (given that DR no longer bother to even reply to my email repsonse to their request for clarification --- I've dealt with them before, and they may be fine for collecting your money but they are rubbish to customers): I shall be in USA 2 weeks today. If I were to order through DR, would you be able to promise that you would deliver the physical to USA for me? The issue is then that DR won't tell me whether, with my UK credit card, I can order for delivery in USA, and if so they won't tell me whether it matters whether I go via UK or US purchase site.
So time is of the essence here if you want your $60 for FOF! Thanks in advance.
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