Erik Rutins -> RE: I love your games but service needs help (12/29/2010 8:37:25 PM)
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quote:
ORIGINAL: junk2drive Erik I understand the desire for people to have time off at the holidays and that Matrix is always short staffed during this period. I have worked in medical and retail where there is no time off for holidays. My choice, no regrets. What I don't understand is Matrix is a retail company with what I suppose is a big amount of their annual business coming during the holiday season. You should have more staff, not less, during this period. JMO We have enough staff to handle support during the holidays. The Help Desk and support e-mails are constantly monitored. However, the customer only e-mailed my personal e-mail address, which is why he received my auto-responder. He still got a response within 30 minutes at 11PM. Regards, - Erik
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