borner -> what to do with a game-stopping problem (5/22/2011 3:55:20 PM)
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We all know that EiA has come a long way from version 1.0 and that many bugs have been eliminated. However, when a group runs into an issue that cannot be solved with the new editor, how do we best communicate this to Matrix to request help? In a game I am in, we have been on hold for nearly 3 weeks now waiting on some sort of resolution to an issue that have been passed on. I understand resources are limited, and I honestly am not trying to be overly critical here, but at the same time I think it is fair for us to be abloe to exepct some level of support from Matrix.
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