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goodwoodrw -> RE: Telstra (8/26/2011 10:52:08 AM)
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Well look at this! I started this thread several months ago when I was bitching with Telstra.
I posted that Telstra had just upgraded my Internet services and my speed jumped from about 3.5 to about 7 mb/s. and got a little excited. The truth was the service denigrated over a period a time back to around 4.5/5 Mb/s. I was so pissed off especially when I was getting regulars outages. So again I rang Telstra and again I started whinging, again the Telstra call centre dude says clear your history, check your connections check your modem etc etc etc. The Call Centre dude said the speed isn't bad for ADSL 1 I said I'm paying for ADSL 2. Let me check this sir came the answer, and after a short pause, I am very very sorry sir, it appears that the line codes haven't been changed and I will put a work order so the line codes can be changed, this will take 5 working days and your service will much faster, politely I said thank you and goodbye. My internet world is going to change for the better in a few short days, who am I trying to kid Ha. I waited patiently for a week no change surprise surprise! You guessed it I rang again and after pissing me around a bit the faults department decided to refer my issue the senior faults department (Sounds like Monty Pythons Ministry of Silly Walks, does it not :D except its in the real world) anyhow I get a call from these guys a few days later, yep u guessed it clear your history, check your connections check your modem etc etc etc come again, until I erupted and I spat the dummy, I not going through this crap again I yelled, well after short silent pause the gentleman at the other end of the line regained his composure and said in his very best almost understandable accent we best get a technician to look into this matter, but it may at your expense. I won't publish my reply! Well Telstra has technicians well well well. Come on Ronnie don't get angry this poor dude is just reading his idiot sheet he just doing his job( breathe in breathe out, relax your getting there a technician a technician Telstra really has technician almost there say thank you and hang up). A technician will be in touch in a few days oh thank you I said and hung up. A few evenings later my internet connection crashes, and before I have a chance to get angry, I get a call from Telstra, checking to see if my service has improved, no it hasn't came my angry reply. Can you please run a speed check please sir, no I can't my service is out, it appears ok from this end sir, was the reply, to my embarrassment I found it was working again as I loaded up Mozilla! Can you run your speed check program please sir this guy politeness is start rub me up the wrong way, I run speedtest.net, what the..... 21.8 what's going on I smell a rat, ah stop complaining mission accomplished! [:D] [:D] After about 8 months I'm finally getting what I was promised. I have 2 things to say after this experience. If your a Telstra customer don't stop whinging, whining or complaining to you get what you were promised and secondly if you're got an ADSL 2 service and have poor speeds question Telstra about line activation codes, make sure they have been upgraded.
look at this [:D]
[image]local://upfiles/15517/772620313E974E06BCE0D94156A78B62.jpg[/image]
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