Kayoz -> RE: Hi! A few 'on the fence' questions. (7/11/2011 12:02:30 AM)
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Erik, First off, thank you for your reply. It is quite surprising and reassuring to have a company rep actually respond to grievances. Most companies ignore it - or in the case with some (ex: Eve online), they simply delete any negative threads - which results in deeper suspicion and gamers moving on. quote:
ORIGINAL: Erik Rutins It's clear that you are not very positive about the game right now, but I'm not sure I understand the above. After ROTS was released, we specifically released another update (now two) for the original Distant Worlds, adding not only the bug fixes from ROTS, but also many of the AI and modding improvements. 2010-05-25 DW Release 2010-07-29 DW 1.06 2011-05-06 DW 1.07 2011-07-07 DW 1.071 2010-12-26 DWRotS Release 2011-01-11 DWRotS 1.501 2011-04-05 DWRotS 1.508 Specifically, I draw your attention to the time period between the release of DW106 (2010-07-29) and DW107 (2011-05-05). During that time, DWRotS was released and there were a flurry of hotfixes to address crash conditions and behavioural bugs - some of which were rolled into DW with the 1.07 release - but until 107 release, any DW owner would be looking at the fixes and saying to himself, "This happens in DW vanilla - why aren't they fixing it in the game I bought?" - and the obvious next question - "Do they expect me to PAY for a BUG FIX by only offering the bug fix in the expansion?". I am not contesting what Matrix did - rolling the fixes back into vanilla DW makes sense. What I contest is the promulgation - or lack thereof - of bug-fixing plans for vanilla DW. It sent a very negative message to those who hadn't bought the expansion pack - or to prospective buyers - of the support they could expect. "Buy the expansion pack if you want bug fixes" is what the silence seemed to say. The way to address this, would be to, as bugs are fixed - to specifically indicate their applicability to vanilla DW. For example, a simple line in a post addressing a bug, "this bug also applies to the DW (sans expansion) code branch and will be fixed in the next update". This was never done. A similar statement could be made in the release statement of a DWRotS update - yet this was never done. If these were done, I never saw them. The posts were buried in a mass of user comments. Which also hilights the need for a product-specific news blog, so that users can see the latest news from Matrix on their game of choice - and dig into the user comments at their own peril. quote:
ORIGINAL: Erik Rutins I find this to be hard to follow as well. ROTS made major improvements to the AI compared to the original Distant Worlds. If you're playing DW 1.07+, you may not realize that as we also gave those for free to customers who had not purchased the expansion pack. Is there more room to improve the AI? Absolutely, and just as with the first expansion, we'll be making more improvements to it in the second expansion pack. However, to say that we did not add major or significant features or improve the AI simply does not hold water. This may very well be a case of poor promulgation of information. I didn't see any specific reference to AI changes in DW, as opposed to those in DWRotS. If it was hidden in the release notes, then perhaps I missed it. With respect to DWRotS, there has been mention of more space creatures, new technologies and political choices. But no mention of any AI improvements. The message I get from these announcements and the accompanying lack of announcement on AI, is - "we're adding a floor onto the house of DW, but we're not going to fix the foundation". As with the above issue, I believe it is likely caused by the disorganized manner of Matrix announcements. quote:
ORIGINAL: Erik Rutins I've posted here to say that we're working on the next expansion, previewed a few features, confirmed that another update for ROTS is also going to happen. I'm sorry that doesn't meet your expectations, but honestly we tend to focus on working on the next expansio rather than promoting it until we are closer to release. The idea that you can't tell if we're doing anything doesn't seem to hold water to me either. I understand you want more information, but to say that you have none is simply not true. I would suggest you get some random bloke - say any three random people inspecting the shelves of the local game retailer. Give them access to a laptop and point the browser to your web site - then ask them to find, in 15 minutes - what's happened with a hypothetical purchase of DW. What fixes are available? Is there anything in the pipeline? Now pin and roll your web site back to 2011-04-01 - a few days before the release of DWRotS1508. Would these average users be able to find any information on DW - or as I propose, they would be left with the impression that their hypothetical DW purchase has gone more or less forgotten by Matrix for about 6 months? The fact that I - a not-average user - can find the information isn't the point. I'm drawing attention to the ability of the average user to find the information. quote:
ORIGINAL: Erik Rutins My general impression from your comments is that you would like us to do better. We'll take that to heart, but if we don't update frequently enough for you or do as much as you want, please don't exaggerate that to suggest that we do nothing. Granted - Matrix isn't doing "nothing". But I ask you: (1) Given the current promulgation methods, can the average user find information relevant to his purchase, in a timely and easy manner? (2) What would the cost-benefit return on a few improvements to promulgation be? Adapt or perish, now as ever, is nature's inexorable imperative. H. G. Wells Regards, Kayoz
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